vsonsev

@get_proper I have two pending orders which haven't shipped dating back to 6/17 and you just processed payment for a 3rd order. Your customer service isn't being helpful. Can someone help me cancel?

@KeithGrossman @TIME @moonpay @Benioff Congrats and nice to meet you at Metaverse Miami today :)

After 3.5+ yrs at @TIME, I wanted to inform you that I have accepted the role of President, Enterprise at @MoonPay. I would like to thank @benioff, Lynne Benioff & the great team @TIME for the opportunity to be a steward of this phenomenal brand’s storied evolution.🙏❤️ (1/17)

@profgalloway Scott, this does a good job explaining the decline in algorithmic ads, but doesn't cover search based ads like Google search and Amazon. Would love to hear your thoughts on why those platforms are struggling right now. Is that just macro conditions or something more? #longtimefan

Google is down 40% this year, Amazon 45%, and Snap 80%. These losses are unprecedented in the Big Tech era. The elephants in the room? #Apple & #Tiktok. profgalloway.com/elephants-in-t…

@madebygoogle I'm just getting a spinner and it says loading. My husband is having the same issue and we've installed and reinstalled twice.

@vsonsev Hey there, thanks for reaching out. So far, we haven't come across any sign-in issues with Nest app. We'd like to look into this — are you getting any messages when you try logging in?

@madebygoogle is the Nest server down? I can't log into the Nest app.

Research from @CommerceNext shows about 32% of retailers plan to offer more promotions than last year, and 45% said they were concerned about having to match pricing due to other discounts/sales.

Time to Celebrate! 🎉 🎊 🥂 CommerceNext has been named the No. 277 Advertising & Marketing Company in America in the @inc list of 5,000 fastest growing companies! Thank you to our amazing community for your endless support. @inc5000 Learn more here: hubs.ly/Q01k7c1k0

We are thrilled to celebrate the companies named to this year’s @Inc Magazine 5000 List, including @CommerceNext, @ROKT, & @trove. The @Inc 5000 List recognizes and celebrates market leaders that continue to win during a time of change and achieve growth. bit.ly/3snd3OT

@CommerceNext Announces 2022 Winners of Fourth Annual CommerceNexty Awards ow.ly/EEBU30smJNj #martech #marketing #Technology #CommerceNext

@orukayak Tried, says I can't DM you. Not sure why. My email is just like my twitter handle so it should be easy to find. So far I just got your auto-responders from Zendesk.

@vsonsev We're on it! Would you mind sending us a DM so we can further assist?

@orukayak My order was missing a paddle (I got 1 instead of 2). I tried emailing customer service twice. Can someone help?

@jblukin @thercwilliams @CommerceNext ❤️❤️❤️

@thercwilliams @CommerceNext

@CrateandBarrel I prefer to keep all our conversations public. You can find my order from past dialog or I can enter it in this thread.

@vsonsev Hello! Thanks for reaching out. We do sincerely apologize about the delays. Please DM us your order information and we will be happy to look into this for more for you. -Porcha

@CrateandBarrel still waiting for answers regarding my sofa order that has been delayed 3 times and is now 4 months late. Your #CustomerService reps are not being helpful. Escalating here. #FailtoDeliver

@CrateandBarrel Me again. The third attempt at delivering my table was canceled b/c the top hasn't arrived at the Florida warehouse. How is this possible? After the first short ship, you would think you would get it together. #fail #customerservicefail #customerservicedisaster

@vsonsev Hello, We have active communication between us and the regional DC as well as the WH in your area and we hope to have an update very soon. We truly appreciate your patience!- Dulce

@CrateandBarrel It's been 24 hours and no reply. Your leadership team originally promised to respond on Sunday regarding the shipping delay. Then 24 hours from Monday morning. Still no update. Very frustrating. Keeping this public to shed light on your #customerservice issue.

@vsonsev Hello, We are sorry you were not yet contacted for your follow up. We have routed this to Leadership and you can expect an update within 24 hrs. Thanks!- Dulce

@CrateandBarrel I understand storms cause delays, but don't understand the extra month (after 2 prior delays of 2+ months). Your manager promised to be in touch Sunday & I haven't heard anything. I also never received a gift card. I just want the table & sofa I ordered in July! Nightmare.

@vsonsev We also see that you have spoken with leadership and they are waiting to hear back from the warehouse about the request that was sent for an earlier date. I'll also share this info with you via our DM thread. Thank you. - Ramon

@CrateandBarrel I want to keep this public. I'm happy to paste my order number here or you can look it up like you have in the past. I feel like there needs to be transparency here.

@vsonsev Hello! We are so sorry for your recent experience. Please DM us your order number and we would be happy to assist. Thanks! -Rubi

@CrateandBarrel I just got notice that now my table delivery is being pushed from 1/25 to 2/19 because of a 3 day snow storm. Your rep promised to escalate on Friday and call me today. Nothing! Why can't you get this right? #fail #CustomerService

@vsonsev Hello! We are awaiting confirmation from the vendor and will update you as soon as we have answers to all your questions. We truly appreciate your ongoing patience. -Tricia

@CrateandBarrel It's been 9 days. I'm still waiting for answers to 3 specific questions: 1/ does the manufacturer have the materials now? 2/ is the sofa in production & 3/ where is it shipping from? Any update?

@vsonsev Hello! We have not received an update yet from the vendor. I will reach out again to see if we can get an update in regards to this. As soon as I have any update I will reach back out to advise. Please allow us to after the weekend to reply. -Porcha