Helen Bell

@hm_custserv I’ve left the store now, my receipt is linked to my H&M account on my app. I can’t get back to a store. Why wasn’t it applied automatically?

@wallbo Hi there, you'll need to visit the H&M location of purchase and ask to speak with a member of our team for assistance. Looking forward to helping you get this applied!

@hm_custserv I’ve just bought in store but doesn’t look like the 20% discount was applied to my kids wear purchases. Can you help?

@marksandspencer my Mother’s Day gift arrived without the chocolates I bought. Can you help?

@marksandspencer my parcel still hasn’t arrived and tracking hasn’t updated on evri since 4th December. Can you help please? Thanks

@Mango can you help with my return please as I can’t process a return on your website

@Mango is there a problem with processing online return requests? Have tried two days in a row and get a message saying “your request has not been completed, we are working to fix the error, please try in a few minutes” so I can’t process my return?

@HalifaxBank how are you running a business when there is only one person dealing with enquiries in your Sutton branch. No better time to visit I’ve been informed as there is often only one person. Really disappointing service with no other alternative option

@marksandspencer I bought a chocolate protein milkshake from you today and it’s off. It’s really thick and undrinkable. The sell by date is August so not sure what’s happened here?!

@SouthernRailUK But the earlier train also had a short formation due to an issue at the depot. People aren’t able to get to work. Will this be rectified tomorrow morning?

@wallbo Hi Helen, we do apologise for any inconvenience caused. I can see that this service is running short form due to a points issue displacing units. ^Amy

@SouthernRailUK 08.29 carshalton beeches to London Bridge is only 4 coaches? Any reason why? It’s normally standing only with 8 so this is going to be a great fun journey

@CenterParcsUK hi, is there any way to find out availability of activities before booking a last minute half term break? Don’t want to book accommodation and then find there is nothing to do as it’s all fully booked! Thanks

@SouthernRailUK Ok great, thanks so much for confirming, I’ll give that a try

@wallbo Hi Helen, yes you can apply if you only have the receipt. If you are asked for your ticket number and don't have it, you can use 0's to the required amount of digits. This should then allow you to continue and upload a picture of your receipt. ^Jo

@SouthernRailUK hi, how do I claim delay repay when I no longer have my ticket (it went into your machines) and only have the receipt? It doesn’t seem to be an option on the website?

@hm_custserv hi, I bought a pair of trousers that I’ve worn once (so tags are removed) but they’ve shrunk in the wash despite following instructions. Can I return for a refund?

@johnlewishelp Thanks Paul

@wallbo Please accept my apologies for the continued delays, Helen. I've replied to your DM with a further update. Thanks ^Paul

@johnlewishelp please can someone update me on my order. It’s over a week late, you have taken the money but I don’t have my order or any idea when I’ll receive it

@MetroBank_Help hi, I’m still having issues trying to accept the account offer on your website. Is this still a known IT issue? Is there a way to overcome it?

@johnlewishelp hi, can you help locate my order please? Was meant to be delivered yesterday. Received text to say it was delayed but heard nothing since. Thanks