Lisa Harvey

💚 #ParadiseOnYourMind

@Ryanair my flight time has changed to a later flight, but the earlier flight is still available when I go to manage my booking why is this?

90 minutes of my life that I will never get back!

@AerLingus @TheSun @AerLingus auto response yet again!! Not helpful in the slightest.

@weeleesa @TheSun Hello Lisa, thank you for bringing this to our attention. We kindly request that you reach out to us via direct message so that we can provide further assistance with this matter.

@TheSun story for you to run! @AerLingus withholding refunds and admitting on call they are refusing to pay out on upgrades when they gave cancelled flights.

@AerLingus can you give me more than a generic response!!! You do not answer DMs so stop advising to contact via DM

@AerLingus @MartinSLewis @loveholidays @AerLingus I have DM you on multiple occasions and not getting any response!!

@weeleesa @MartinSLewis @loveholidays Hello Lisa, thank you for bringing this to our attention. We kindly request that you reach out to us via direct message so that we may provide further assistance with this matter.

@MartinSLewis can you advise. @AerLingus are refusing to refund for a seat upgrade paid directly to them, claiming I have to go through @loveholidays even tho was paid directly to @AerLingus. Love holidays have fully refunded their part due to cancelled flight so can’t help.

@AerLingus how can I DM when I keep getting passed back to AI chat bot and not getting anywhere!?

@Aerlinguslinet No point you don’t reply to that either I have tried countless times!!!! I need a direct number for complaints

@AerLingus why are your advisers refusing to refund an upgrade from a cancelled flight? 3rd party have refunded the booking but I upgraded directly with yourselves. Please advise how to get this? Beyond a joke now that no one knows what to do!!!

@UGG I have not received my delivery. Has been delivered to neighbour by DPD but only given no 23 and do not have a no 23 in my or any surrounding streets. Customer service not helpful and say check with neighbour!! Please help!

@easyJet you are responding to other customers please give me an update. Sitting on tarmac in a hot bus!!

@easyJet what is going on with EZY9204? Over 1 Hour since gate has closed and still holding on a bus. Flight has been delayed since yesterday. No communication and no update on app with delay??

@EDI_Airport Is there any estimated time frame?

@AISLINNprender1 @mcd_productions Not received mine either said would be 7am

@mcd_productions when is the presale link for westlife being sent ?

Take all of my money now ☘️

@TUIUK It would need both names changed. Thanks

@weeleesa Both name's can't be changed, as this would be a cancellation. Depending on the booking and the rules we can look at amending, otherwise it would be up to insurance to claim from due to medical issues. ^Dannii

@TUIUK can name changes be made for a marella Cruise holiday? Parents have booked but dads health has taken a turn and can no longer go but been advised cannot change both names??

@TUIUK Not looking for any changes at this time just want to know policy if both names can be changed for someone else to take the holiday? rather than loose the deposit?

@weeleesa Sadly not, unless if the lead passenger doesn't have social media they would need to call first and authorise you to discuss and make changes, once they have you can then DM us to discuss. ^Dannii

@TUIUK They do not have social media and not having any luck in store. Can contact via my account via DM.

@weeleesa Hello Lisa, I am so sorry to hear that, sending love to you all. For us to view your parents options, if you ask the lead passenger to contact us we can take a look and see what we can do. If they have travel insurance I would say contact them also. ^Dannii