Widewail

OEM reputation rankings 👀 ⭐ Lexus dominates with the highest average Google star rating 👏 Toyota dealers earn the highest lifetime volume of reviews Report - widewail.com/brand-scorecard

In a tight market, visibility = survival. When budgets shrink and traffic slows, an automated review strategy becomes your strongest asset.

We were happy to see data from our recent *Voice of the Resident* report cited to reinforce the prevalence of parking as a big issue for property management companies. #multifamily multifamilyexecutive.com/property-manag…

Start using customer reviews to boost your brand reputation across multiple locations. Learn to align stores, improve customer experience - and get the word out, locally. widewail.com/blog/use-revie… #LocalSEO #reputationmanagement #enterprisemarketing #widewail

LIVE on #RefreshFriday - Using AI to Reveal Fascinating Trends in your Dealer Reviews | w/ @Matt_Murray & Jake Hughes of @widewailers - Join us LIVE at 1pm - dlrfr.sh/3wNR6Pa

@gerry60981300 @GuyDealership It's dealer network averages 1.6 reviews/month. Lexus averages 21/month for comparison.

Big news — Car brand reputation rankings just got released for 2024: 1. Lexus 95/100 2. Toyota 94/100 3. BMW 91/100 4. Honda 88/100 5. Nissan 87/100 6. Kia 83/100 … 32. Genesis 36/100 This study is based on 4.1M+ Google reviews across 17K+ dealerships. The ranking methodology takes into account each dealership’s Lifetime and Monthly Review Volume, Star Rating and Review Response Rates. This is an insanely rich and detailed report from Widewail. You can access it here: widewail.com/brand-scorecard (Data via CDG Partner: Widewail #WidewailPartner)

@david1235102 @GuyDealership The average rating across all Nissan dealership in 2023 was a 4.5/5.

@GuyDealership Every Nissan dealership I've been in has felt slimy. After going to many dealers to help my sister car shop, my mom car shop, and shop for myself, I can easily say that Nissan is far and away the worst.

@CEODhaval @GuyDealership Mercedes, 9th. Audi, 10th.

@GuyDealership Where did Benz and Audi land?

@stevenxlml @GuyDealership exactly

@GuyDealership Tesla isn't included on the list—oh, that's right, they don't operate any dealerships.

@markfidelman @GuyDealership The report is based on Google reviews, and given how different the Tesla go-to-market structure is compared to a more traditional dealer structure, it didn't seem like a fair comparison.

@GuyDealership No Tesla?

@FE26PIG @GuyDealership 14th

@GuyDealership Acura?

@N_Santosh_Reddy @GuyDealership Kia, 6th. Hyundai, 8th.

@GuyDealership Can i know Hyundai and Kia @GuyDealership ?

@ObnoxiousCJWebb @GuyDealership the dataset is 4M google reviews of dealerships from 2023

@GuyDealership Reputation clearly doesn’t mean just reliability otherwise BMW wouldn’t be on the list.

@iteacha @GuyDealership Porsche finished 24th with an average of 6 reviews/month per dealership last year

@GuyDealership Wow.. Porsche is not even in the top 5? 😅

@BTC_Minarchist @GuyDealership the dataset is 4M google reviews of dealerships from 2023

@GuyDealership According to end customers, dealerships, or both?

@jill66jordan @GuyDealership @Tesla We've left Tesla off this study because dtc sales model and lack of dealerships. The result would be a study comparing significantly different systems.

@GuyDealership Where’s @Tesla

@CRPconnect @GuyDealership Mercedes finished 9th

@GuyDealership BMW but no Mercedes Seems odd

@cmrwelch @GuyDealership Genesis is behind primarily to the low volume of Google reviews each of it's dealerships generate in a given month (1.6).

@GuyDealership My wife has a BMW and it’s been awful. She can’t wait to replace it. My Genesis has been an awesome car, so I’m not sure about this survey.

@Techgnostik @GuyDealership correct - not really a fair comparison

@GuyDealership I assume Tesla wasn't included because they don't have a dealer network?

@RonaldLCollins @GuyDealership Mazda is 17th

@ChrisFalk @GuyDealership Of course! The rankings are focused on Google review metrics. Within the report, we present more research on topic and sentiment analysis, i.e., what customers actually say in Nissan reviews.

@widewailers @GuyDealership thanks! i was on mobile and did want to try and download the report. Nissan is just not a brand/manufacturer i associate with top reputations.