Wix Help

@aNichiporchik Hi Alex, would you please send us a DM so we may look into this further?

@Wix all of my blog posts on all websites broke, WHAT TO DO

@GeorgeA65443954 Hi George, would you please send us a DM so we may look into this further?

@BenjaMillanMx Hi Benja, we'd be happy to look into this further. Would you please send us a DM so we can follow up on this?

@Wix I've been trying to recover an account because I lost access to my phone number and I haven't been able to upload my government ID. I get this error every time.

@taketheball84 Hi there, we'd be happy to take a look at what is going on. Please send us a DM so we can follow up on this?

@Wix I’ve deleted my account with you ages ago and you’ve still taken more than £300 from my account. How can this be right? I want this fixed but you don’t have a customer number or anything. Ridiculous?

@SeashellsMedia Hi there, we are not seeing any reports of widespread issues. Feel free to send us a DM and we will be happy to take a look at what is going on.

Hello @Wix is there an issue loading the site? I have the loading bar but nothing happening. Help please @WixHelp

@rachelbaelin Hi Rachel. We replied to your recent DM. Please take a look whenever you have the time. Thanks

URGENT: Need help recovering a Google Workspace email through wix deleted 27 days ago. No response from support and risk of permanent data loss in days. Can someone please help escalate this? @WixHelp @GoogleWorkspace @AskWorkspace

@meganraina92 Hi there, we'd be happy to take a look at what is going on. Would you please send us a DM so we can follow up on this?

@Wix URGENT – locked out of account, no access to login or email, need immediate recovery

@OzlemDubai Hi there, we are not seeing any widespread reports of issues with that feature. As such, we would recommend reaching out to our Customer Care team for further assistance as they will be best equipped to investigate this matter. You can reach them here >> wix.to/iZTuzNF

@WixHelp heyy, why wix video maker is not working?

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@letsdomoore Hi there, we see you have reached out on multiple platforms. We will continue to assist with this matter via our ongoing Instagram DM conversation to ensure no messages get lost or mixed up.

@Wix @WixHelp @nirzo @Avishai_ab I can not access my account for the thousand time!! The chatbot is also NO Help!! I need to access my account ASAP! I have a huge event and can’t login!!

@letsdomoore Hi there, we see you have reached out on multiple platforms. We will continue to assist with this matter via our ongoing Instagram DM conversation to ensure no messages get lost or mixed up.

@WixHelp I cannot login into my account and it will not send me a verification code please help, I have events happening this weekend and need access immediately.

@bpatvmware Hi Brock, we were previously encountering some loading issues, but that has since been resolved. If you are still having trouble with your Wix site or account, send us a DM and we will gladly look into it.

@Wix @WixHelp issues today?

@AlSultan_Meriam Hi Meriam, thanks for flagging this. The email address is associated with us. However, if you are experiencing issues with your domain, feel free to DM us, and we will take a look.

Hey @Wix This looks like a legitimate email source and it’s verified, with no misspelling. But the language of it sounds like a fishing email with a false urgency, but also no deadline! Can you please confirm if this is you and your email didn’t get hacked? 🥲

@LastDonutAlive Hi Emily, thanks for sharing this. We replied to your DM. Please take a look when you get the chance.

@WixHelp @Wix I sent you a message and have been trying to troubleshoot all day. I am not receiving any push notification when a form is submitted, and the forms now look completely different when I get the email of the submitted form. Need help, it’s affecting my business!!

@Dev_Tobby Hi Tobby, our Customer Care teams can be reached via this link >> wix.to/iZTuzNF It will take you to our chatbot, which will ask you some questions to ensure you are routed to the correct team. From there you can request a callback, submit a ticket, or start a chat.

@Wix why is there no human customer support?????

@_Hainez Hi Nick. Thanks for sharing this. If you’ve contacted our customer care team and have a ticket number, please share it with us via DM. We offer chat support directly here and would like to review your support request.

Hey @Wix @WixHelp, I’ve tried every troubleshooting step for mobile push notifications and nothing is working. I’m missing live site visitors and potential leads. My support tickets are being brushed off. Can someone actually help me fix this? #Wix #WebDesign #CustomerService

@IamAWiicked Hi Anna. Thanks for reaching out! This seems like something for our tech team to explore further. Submit a support request with all the details (like screenshots and what you’ve already tried) here: wix.to/iZTuzNF. They’ll jump in to help!

@WixHelp Am I supposed to break my brain trying to get into the app? All fields and text look like this

@TheIndiaFusion Hi Ravi. Thanks for sharing this. If you’ve contacted our support team and have a ticket number, please share it with us via DM. We offer chat support directly here and would like to review your support request.

@Wix Wix platform is extremely frustrating to use. Poor support, limited flexibility, and constant issues. Definitely not what I expected. 👎 #Wix

@BoutiqueMaid Hi there, we would be happy to provide you with the support you need. We noticed you reached out to us via DM on Instagram as well. We've replied to your DM there. Please check your inbox and let us know if there’s anything else we can do to assist.

@Avishai_ab @nirzo @WixHelp @Wix Why is your executive team ignoring a documented Fraud Case (Ticket #357348087)? I am a Premium Annual Subscriber and your Partner (Jony Designs) lied about Velo's limits in your platform to steal my money. Silence is complicity. I need a Human Manager NOW. #Wix

Websites are about to get a very different kind of visitor. New tools can turn publicly available website content into structured data with a single API call. That’s not a hack - it’s the infrastructure of the AI web. Your site still needs to convert the person browsing on their phone. But it also needs to make sense to the agent helping a user compare options in seconds. We’ve seen this before with video, mobile phones, e-commerce. The web is evolving again. It’s getting a second audience that doesn’t use a browser.

@vnair_alpha Hi Veena, we've replied to your DM, please check your inbox when you have a moment.

@Wix Hello we have an account at steamfutures@viewbank.vic.edu.au which was recently auto renewed . We would like to request a refund as we are no longer requiring this website . Since we have an old account we are unable to use the cooling period . Support will be appreciated

@BeckyJo49906692 Hi Becky, we'd be happy to take a look at what is going on. Would you please send us a DM so we can follow up?

@WixHelp when I set up my website through Wix, someone helped me. She became the site owner and made me co-owner. A few weeks ago, I tried to cancel all my subscriptions through Wix. I am unable to cancel my premium plan. I have updated my payment plans as requested.