
User research is @ the ❤️ of transforming CX. If you’re in gov check out this blog w/ case studies where agencies incorporated user research to solve problems. The studies didn’t require PRA clearance, a topic incorrectly brought up when I encourage user research!
U.S. DOGE Service@USDS
Check out our latest blog, "User Research and the Paperwork Reduction Act," to learn how seven agencies successfully incorporated and conducted user research without needing PRA approval. usds.gov/news-and-blog/… #UserResearch #PRA #USDS
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