Frank Eliason

To all of our Amazon heroes on the floor, in the air or behind the wheel— thank you.

#ICYMI: Customer Experience: New Thinking for An Old Problem buff.ly/2N12Bap by @FrankEliason #CX

After my story on Google’s confirming scanning your email to extract keywords to personalize your search and improve machine learning for other services started getting attention Friday and had them send a new statement, Google overnight overhauled its privacy policy language.

Meet Philly technician Jamaal and learn more about the people behind our customer experience transformation. cards.twitter.com/cards/18ce54cq…

Customer experience goes beyond solving a problem, it's about saving our customers' time and making their lives easier.

@KMPulito @yourservice is still relevant. I am working on next book but that will be on a very different topic

Thank you Alice for such a nice review amazon.com/review/RG09QCL…

Great @FrankEliason book on #voc #cxp #custserv #cctr: Excerpt from @YourService: Part 1: ow.ly/k21zK via @bizsimple

Excerpt from @YourService: Part 1 xerox.theweek.com/excerpt-from-f… part 2 also posted! via @bizsimple #custserv updated link

Quoted in this NY Times piece about social media lnkd.in/CYdiy6

Reading @YourService "Bring listening to the forefront of your organization"

@yoblake thank you!

@EricSGoldstein thank you

@YourService Excited to read the book!

@MarketingMonika thanks

@Pheebkat me. I like the team at peppercom

@YourService Just published our interview on #PositivelySocial and At Your Service bit.ly/O6BPa7

@Pheebkat many pr firms do well such as weber, peppercom or likeable

TUNE IN TODAY >>> @TonyaHallRadio w/ @FrankEliason Customer Service & Social Media krcnradio.com. 9-10am MT (11:00 Eastern)

I love sharing positive @YourService stories! From Wisconsin "Culver's customer service" gazettextra.com/weblogs/gen-x-… #positivelysocial #custserv