NOW Help Team

Our support teams are unable to receive or reply to messages here, so if you need help with anything, please head over to our: Help Centre: nowtv.com/gb/help Thanks for your understanding.

Our support team are unable to receive or reply to messages here at the moment, so if you need help with anything, please head over to our: Help Centre: nowtv.com/gb/help Thanks for your patience and understanding.

Can the British & Irish Lions finish with a 3-0 series whitewash against Australia in Sydney? Find out everything you need to know about our Sports Membership and how to join in 👇help.nowtv.com/article/sports…

Formula 1 heads to Hungary for the Hungarian Grand Prix this weekend! Find out how to watch every lap with a NOW Sports Membership, plus how to get F1 Race Control for access to the pit lane channel, onboard cameras and more: help.nowtv.com/article/watch-…

August is a huge month for NOW Sports Members with the Premier League season returning and the US Open! Find out how to join in and become a member 👇 help.nowtv.com/article/sports…

@MugginsMcS Hi Paul, thank you for reaching out. For programming enquiries, please get in touch with our Viewer Relations Team on viewerr@sky.uk

@NOWHelpTeam Hi NOW TV, just wondering if you could tell me if the new HBO Billy Joel documentary is going to be shown on your site?

Hello there, thank you for reaching out to NOW. While we understand that the issues you experienced was on Saturday, we would still encourage you to contact our support team. They will be able to review the matter in detail and advise on any appropriate next steps to make things right. Please contact our specialists here: nowtv.com/gb/help/email-…

@NOW @NOWHelpTeam Hello? No thoughts?

@NOW @NOWHelpTeam Seems like you’ve serious problems with your streaming service. Lots of outages and keeps crashing. It’s pretty much unwatchable. What’s going on #NowTV?

Hi Georgia, thank you for reaching out to NOW. We regret that we are unable to provide account-specific support over social media. To get the help you need please initiate a live chat by using this link: nowtv.com/gb/help/articl… and click on ‘Get in touch’ below where it says ‘Can’t find help online?’, then pick the most appropriate options from there. Alternatively, you can contact our specialists via our web form to correspond over email here: nowtv.com/gb/help/email-…

@NOWHelpTeam I cancelled my membership - why am I still being charged?

@mcmarsh Hi Matt, We’re aware of the situation and it was escalated to the relevant team for review. We apologise for any inconvenience this may have caused and appreciate your patience while we work on resolving it. Thanks

and another commercial break and the @now app just kicks the live coverage off and back to the menu. @now @NOWHelpTeam #BelgianGP #SkySport #f1 #Formula1 #nowtv #roku

@smiley_LT28 Hi Smiley, We’re aware of the situation and it was escalated to the relevant team for review. We apologise for any inconvenience this may have caused and appreciate your patience while we work on resolving it. Thanks

@NOW @NOWHelpTeam @NOWSport Can you guys please fix the F1 drivers on-boards, they are not showing up online or in the app- Please Fix It!!

Hi Craig, thank you for reaching out to NOW. We regret that we are unable to provide account-specific support over social media. To get the help you need please initiate a live chat by using this link: nowtv.com/gb/help/articl… and click on ‘Get in touch’ below where it says ‘Can’t find help online?’, then pick the most appropriate options from there. Alternatively, you can contact our specialists via our web form to correspond over email here: nowtv.com/gb/help/email-…

@EE you’ve linked my @NOW account to my broadband (without consent) and no one seems to be able to undo this, as I’ve lost the Ultra Boost

@KayEeGee Hi Kay, We’re aware of the situation and it was escalated to the relevant team for review. We apologise for any inconvenience this may have caused and appreciate your patience while we work on resolving it.

@NOWHelpTeam What has happened to the Driver cams? Only getting the Pit Wall options in the app

Formula 1 is back as the second half of the 2025 season begins with the Belgian Grand Prix! Find out how to watch every lap with a NOW Sports Membership, plus how to get F1 Race Control for access to the pit lane channel, onboard cameras and more: help.nowtv.com/article/watch-…

Hi Deepak, thank you for reaching out to NOW. We regret that we are unable to provide account-specific support over social media. To get the help you need please initiate a live chat by using this link: nowtv.com/gb/help/articl… and click on ‘Get in touch’ below where it says ‘Can’t find help online?’, then pick the most appropriate options from there. Alternatively, you can contact our specialists via our web form to correspond over email here: nowtv.com/gb/help/email-…

@SupportWakefit @NOW @SupportWakefit @WakefitCo Will you provide any update or not about the delivery of the product?? How much time is going to take more??

Hi Kevin, thank you for reaching out to NOW. We regret that we are unable to provide account-specific support over social media. To get the help you need please initiate a live chat by using this link: nowtv.com/gb/help/articl… and click on ‘Get in touch’ below where it says ‘Can’t find help online?’, then pick the most appropriate options from there.

@NOWHelpTeam hey when gonna stop thieving my money twice I've cancelled but you still take my money

@chrissieroyal Hi Chrissie, We’re aware of the situation and have escalated it to the relevant team for review. We apologise for any inconvenience this may have caused and appreciate your patience while we work on resolving it.

@NOWHelpTeam Hi - we’re trying to watch the Formula One Sprint Qualifying, but every time there is an advert the app crashes and we have to go back in - is there an issue?

@Stevie__Weston Hi Stevie, thanks for getting in contact with NOW. We’re aware of the situation and it was escalated to the relevant team for review. We apologise for any inconvenience this may have caused and appreciate your patience while we work on resolving it.

@neonnn18_ @SkySports @NOWHelpTeam @SkyHelpTeam @skytv Which device/platform do you watch it on Sam?

Hi @SkySports @NOWHelpTeam @SkyHelpTeam @skytv Whats going on with SkySports F1? (Via NowTv) I watched FP1 this morning, & at EVERY Ad break it dropped me out to the ROKU streaming stick home page, & I had to go back into the Now app & select SkyF1 again&again! 1of2…

@neonnn18_ Hi Sam, thanks for getting in contact with NOW. We’re aware of the situation and it was escalated to the relevant team for review. We apologise for any inconvenience this may have caused and appreciate your patience while we work on resolving it.

@Stevie__Weston @SkySports @NOWHelpTeam @SkyHelpTeam @skytv i was on my TV, with a NOWTV stick. even watching the darts in the evening i was kicked off at the end. mobile/iPad app seems fine though, so i assume it’s just a TV tech issue. was the problem the same during the Sprint today?

Hi Linda, thank you for reaching out to NOW. If you are still having issues with Sky Sports F1, we would still encourage you to contact our support team. They will be able to review the matter in detail and advise on any appropriate next steps to make things right. Please contact our specialists here: nowtv.com/gb/help/email-…

@NOWHelpTeam what is going on with the sky sports f1 channel? Tried to watch the drivers press conference but it kept crashing and then kicking me out of the sports channels and back to the home page for Now. Did it every time I tried to watch it. Please fix this

@adnzafar Hi Mr A Kundi, thank you for getting in touch with NOW. Sorry that you have been experiencing issues with your broadband. To get the help you need please contact our specialists here: nowtv.com/gb/help/email-…

@NOWHelpTeam hi. My WiFi just turned off. It's not working on ethernet cable either. Kindly help