Optimum Help

@bil14ga Hi there. I understand the frustration with service issues. Please DM us here: twitter.com/messages/compo… and we can take a look for you. ^Ant

@OptimumHelp it is down again. Second time this morning. WTF!

We appreciate you taking the time to share this feedback, and we’re genuinely sorry to hear how frustrating your experience was. That’s definitely not how paying a bill should feel. We take concerns about usability very seriously and want to better understand what specifically caused the extra steps and confusion, so we can look into it. If you’re open to it, please send us a DM with a few details about what you ran into—we’d really like the opportunity to review this and help. Thank you for bringing this to our attention. ^Ant

@BasFrags Hi there. I understand the frustration with service issues. Please DM us here: twitter.com/messages/compo… and we can take a look for you. ^Ant

@OptimumHelp how has the internet been out for daysssss???? This is not right .

@Globalpal8 We'd be happy to look into the status of service in your area. Please send us a PM with your account information (name/address/phone#)^Mark

@OptimumHelp another internet outage this week? Is this one going to last 12hrs like the one a couple of days ago?

@DustinFinn @optimum We're truly sorry to hear that you're having issues with your service. Please feel free to reach out to us via PM, and we'll be happy to help.^Mark

just another week of poor @optimum @OptimumHelp service in our area where they refuse to deploy fiber. ps, Do not ask me to DM you anything. You know who I am, you refuse to explain why you wont deploy fiber, you've failed small neighborhoods.

@sahilranade8 I understand the frustration. Please DM us with your complete home address so we can assist you further with this. ^Juan

@OptimumHelp @OptimumHelp I am having a tough time with customer support to scale down the services due to exorbitant rates, Already spent 3 hours with two in person agents . Not to mention the useless AI agent. After 10 years as loyal customer i just found out i was paying for unknown.

@OptimumHelp please help. Your customer service is atrocious

@iammrmeehan Hello, Mike. We'll be happy to check on this issue for you. Please send us a DM with your complete home address so we can locate the account. ^Juan

.@OptimumHelp We were able to cancel the service and returned the equipment on March 14 before the new billing cycle started on March 15. Now we are being told we are being charged for the period 3/16/26 to 4/16/26 when we no longer had the equipment or service. How is this ok?

@ABALLOFNERVES_ Hi there. I totally understand how frustrating it is to have issues with the service. I'm very sorry for the inconvenience. We are able to check further on this issue for you. Please DM us with your account details so we can assist you right away. ^Juan

Don’t ever use @OptimumHelp !! They took my $200 and then disconnected my service just to create a new account to get a SALE! Now I don’t have WiFi and I work from home! Technician can’t come out until NEXT FRIDAY!

@iloveminigolf Hi there. We are here for you and happy to address any concerns you’re having. Please private message us with the phone number associated with the account and service address so we can best assist you. Thank you. ^Luthfi

@OptimumHelp after much deliberation I have decided not to go with Optimum Internet, instead going for another provider. This is because of an Optimum ad I got featuring heavy AI use. If you can't be bothered to get real people to make your ads, it signifies a real disrespect.

@oMaMoriTTV @optimum Hello. If you need any assistance with your Optimum account, feel free to send a DM and include your name, phone number and service address. ^Randy

1000/1000. @ATT Fiber is finally here. 🚀 Testing the new pipe 5 of 4K video's uploaded to YT in 11 mins. My workflow just went from 9 hours of "working around" lag to total efficiency. Ball is still in your court for those credits, @OptimumHelp @optimum . Don't think the "Notice of Dispute" is going away. #FiberOptic #GoodbyeOptimum

@harrelson69 Hi there. We'll be happy to assist you with this issue. Please DM us so we can get more details on this issue. Thank you. ^Juan

@OptimumHelp the ESPN app on my iPhone 14 says I’m not allowed to watch the regular the regular channels. The app works fine on my iPad and other devices.

@aldo_bendana @optimum Hey there. If you need any support, we are here to help! You can send us a direct message with your full name, street address, telephone number, and account number at any time. ^Don

@optimum worst service I’ve ever had.

@BasFrags Hey there. Let us quickly check that out here together. When you can, please send me a direct message with your name, full address, and best contact number for help. ^Don

@OptimumHelp wifi has been out for basically 2 full days at this point.. please I want to play marvel rivals

@herdoutsider Hey there. I understand your frustration and am more than happy to help. If you don’t mind, I’d like to connect with you through a direct message. Please send us a direct message and include your name and street address for further assistance. ^Don

. @OptimumHelp fuck you and your shitty ass internet. Have had 3 techs come out and “fix” the problem. But guess what, nothing was fixed any of the 3 times😂😂😂😂😂as soon as literally any other company puts fiber in near me I’m switching holy shit how are you still in business

@DustinFinn @optimum Hi there. I understand the frustration with service issues. Please DM us here: twitter.com/messages/compo… and we can take a look for you. ^Ant

Dear @optimum @OptimumHelp Why not update the outage / work time frame when you missed it. Numbers of drops and errors in the middle of the day - AFTER your work window.

@GalindaSpears Hi there. I understand the frustration with service issues. Please DM us here: twitter.com/messages/compo… and we can take a look for you. ^Ant

@OptimumHelp I had no internet all night and your agents promised it was “maintenance” and would be back by 6am. It was still out now and only just came back when I rebooted router. Why did they lie to me about the outage? why did your agent only offer me 2 DOLLARS compensation?!

@readyforthenet Hi there. We are here for you and happy to address any service concerns you’re having. Please private message us with the phone number associated with the account and service address so we can best assist you. Thank you. ^Luthfi

@jsteve014 Hey, there! That's definitely not the kind of experience we want for you; we appreciate you bringing this to our attention. When you can, please message us privately so we can see what we can do to assist or get the right team engaged for you. Thank you! ^Andre

@OptimumHelp I called to get a simple cell phone for my mom yesterday because shes 80. I'm now sitting on hold with your fraud dept. For 20 minutes on a stupid 20 dollar phone line! I already have your service for wifi which will be terminated if I cant resolve this stupid shit!

@Wesorama Hey there! We'd like to look into that with you here. When you can, please message us privately with your account info for more help. Thank you! ^Andre

Hey @optimum @OptimumHelp why is @cartoonnetwork @truTV & @tcm leaving the lineup