Kate

@AudiOfficial I have.

@KateLifeDaily We are happy to care about your concern. Please do DM us if you need assistance.

Appalling customer service from @AudiOfficial. Now being told the part isn’t even made - 14 weeks after taking our money. No compensation offered. Nothing they can do. So we have an #audi that we can’t drive, no MOT and sorn. With NO offer of help to find out what is happening.

@AudiOfficial Are you actually going to help? Because so far no one has.

@KateLifeDaily We would like to investigate this. Please write us a DM with further details.

On the 29th July you told me this would be looked into @MarshallAudi - guess what. No response since. What is going to be done about this? No replies. No calls. No emails. No part!!! Fifteen weeks and a sorn car because of your company. @Audi @AudiOfficial

Yet again @MarshallAudi we have to call your #coulsdon branch for information and yet again it’s delayed by another week. But apparently no point in telling us!!?! What logic is that!!!! What a joke of a company. #audi #customerservice #complaint

Who can I complain to @MarshallAudi that will actually care what is being said. Please don’t tell me it will be “looked into” because it isn’t. And hasn’t been. Your garage is disgraceful.

Are you going to pay for taxis @MarshallAudi that are needed because we now don’t have a car? Are you going to do anything except expect us to sit and wait and be misinformed constantly? Our car is now sitting on the drive un drivable. This is outrageous. 15 weeks for a part!!!!

Yet again @MarshallAudi Audi are ignoring their customers. Yet again no one calls to inform us that the part has been delayed AGAIN. You’re ignoring DMs. The date we’ve been given now will now be the FIFTEENTH week we have been waiting. Are you going to pay for public transport?

@MarshallAudi Done. Thanks.

@KateLifeDaily Morning Kate, I am sorry to read about your recent experience. Would you direct message me the location of the dealer, your contact number and your car reg so that we can investigate this further. Thank you, regards, Ciaran.

Been waiting 13 weeks for a part from @MarshallAudi three times the date has been changed. MOT now cancelled and car can’t be used! Complaints team useless. This is an absolute joke. No help whatsoever from you. This needs to be taken further - disgusting customer service.

@MarshallAudi can you follow so I can DM.

Hi @AXS_UK can someone help me urgently. I have been trying to speak to someone for a week regarding my account. Show is Wednesday and I keep getting cut off chat after holding for 2 or 3 hours. Need to speak to someone ASAP please!

@lookfantastic hi. Paid for next day delivery - for some reason you use Evri/Hermes. It’s not even ready to be delivered yet. How do I get my item and my delivery charge back please.

@ted_baker Can I DM?

@KateLifeDaily Hi Kate! Please could you DM us a screenshot of the email so we can take a look into this for you?

@ted_baker hi. My dad has received an email receipt from a Ted Baker store in Ireland but he is in Surrey. Unsure if it’s a scam/error/fraud. Please help.

@SkinnydipLondon Can someone actually read it and respond please?

@KateLifeDaily so sorry about this, please DM us on Instagram with your order number and we'll be able to help. 💕Lauren

Hi @SkinnydipLondon can someone help please. Placed an order with you 3 weeks ago. Hermes have lost parcel and admitted it. No one is getting back to me from SkinnyDip regarding a refund or replacement. All emails ignored so far.

@SkinnydipLondon I have, but had no answer. Can someone get back to me please.

@Pandora_UK I’ve replied. Thanks.

@thortful Done thanks

@KateLifeDaily Hi Kate, we're so sorry about this. Please could you send us a DM with your order number or drop us an email at talktous@thortful.com so that we can look into this? Best wishes, Ella

@thortful - hi, placed an order last week and it still hasn’t arrived. Can someone help please?