Saumil Mehta

As someone that manages a P&L with a large software cost line item, this take is right. It’s foolish to think that I would spend any time saving a few bucks at the opportunity cost to the core business. AI didn’t eliminate Core Competencies. And it won’t.

@lsoceavfc @londonlyjulie @TicketmasterUK @LiveNationUK @wembleystadium @Harry_Styles @TMFanSupport Thank you.

@saumil @londonlyjulie @TicketmasterUK @LiveNationUK @wembleystadium @Harry_Styles @TMFanSupport You’re a cunt. Stop ripping people off. Ticket master is a cancer to live events. Wanker

Whose fault is it then? Disgusting @TicketmasterUK @LiveNationUK @wembleystadium @Harry_Styles

@jdcpham @londonlyjulie @TicketmasterUK @LiveNationUK @wembleystadium @Harry_Styles @TMFanSupport Actually, no. Look at my tweets. I’ve tweeted at many accounts over the last few months. Your confident assertion of my performance doesn’t make it true. But I’m sorry you feel that way. Will work to change that. Only been here six months, give me some time.

@saumil @londonlyjulie @TicketmasterUK @LiveNationUK @wembleystadium @Harry_Styles @TMFanSupport The only reason this is resolved is because it blew up. You jumping in and resolving the issue is marketing fluff. The culture and procedures, set by you at the top of the company defines how things like this are dealt with, and you've failed in that aspect.

@londonlyjulie @Georgie_T @TicketmasterUK @LiveNationUK @wembleystadium @Harry_Styles @TMFanSupport Thank you. Yes it’s for real.

@Georgie_T @saumil @TicketmasterUK @LiveNationUK @wembleystadium @Harry_Styles @TMFanSupport It is genuine. I sent my info and they called me from the US. They will let me know tomorrow!

@dubsinfive What was the lie? Tell me one thing I personally said that I then reversed or said the opposite, from my account, in my words (ie a lie). I appreciate the correction on your end.

@saumil you’re right. but you did lie to our faces & absolutely refused to answer when people asked how the queue order was determined if it wasn’t randomized. you’ve lied once, i wouldn’t be shocked if you’re lying again. not a good look.

stop prioritizing scalpers.

@dubsinfive Point me to where I said this - “usually prioritizes people with resell/transfer tickets”. Never said that because it’s false. Feel free to look and check.

@saumil you said yourself that the ticketmaster queue order WASN’T randomized and that the algorithm you use usually prioritizes people with a lot of resell/transfer tickets.

@tommydprimetim1 @samuel @ScottFriedman3 We are aligned. I should be judged by results (over time). That’s what I expect. With that said, I really hope to stop talking about my tweeting schedule though. Please give me the grace to manage my own calendar and my own Twitter account.

@Samuel is Superman. Within minutes of each other, the President of Ticketmaster was responding to a customer complaint in the UK while also debating @ScottFriedman3 interview with Matt King’s in tweets in the U.S. That’s the President of Ticketmaster, a company operating in more than 70 countries and managing thousands of employees. And that’s why I still think this is one of the greatest attempted PR campaigns Michael Rapino and Live Nation have ever pulled off. We’re supposed to believe the President of Ticketmaster is personally monitoring conversations, complaints, and comments from fans around the world, while the same problems keep happening every day. Error codes. Long wait times. Disappearing tickets. Checkout failures. Fans complaining from country after country. Matt King invented the queue Ticketmaster uses. He says many of these problems can be fixed. So here’s the question: if Ticketmaster has time to monitor complaints around the world in real time, why doesn’t it have time to fix them? Fans don’t judge Ticketmaster by tweets. They judge Ticketmaster by what happens when they try to buy a ticket.

@londonlyjulie @TicketmasterUK @LiveNationUK @wembleystadium @Harry_Styles @TMFanSupport Yes if you DMed us account information we will follow up.

@saumil @TicketmasterUK @LiveNationUK @wembleystadium @Harry_Styles @TMFanSupport Hi, is there any UK rep that can look into this?

AFAIK he’s talking about…ID verification. Which when we’ve implemented gets criticized by folks like @Ticket_Help2022. I’m fine with the criticism and am happy to see someone else say the same thing I’ve been saying for weeks. And, worth noting, we have this already (in various places, with more improvements ahead). Always happy to take more specific ideas beyond this but I appreciate this.

This morning I asked Matt King who invented the “Ticket Waiting Room Queues” if @Ticketmaster can stop 100% of all bots…. 👀👀 ⬇️⬇️⬇️

@Ticket_Help2022 This is a fun conspiracy theory to throw out on the internet but it is false. No one has the ability to buy better queue spots.

Ticketmaster's Global President says the queue isn't random. He also says partners have the ability to send m fans below-market ticket offers on event tickets they can no longer use. If that's the case, why couldn't partners have the ability to buy better queue spots too?

Hi - thank you. Just to clarify a bit. It’s not a PR campaign. I tweet on my own. To your other point - I don’t spend a lot of time. Few minutes a day. Sometimes zero. I learn from fans here and use that to help our team. Most of my time is with our team and our clients. Yesterday was an exception. The whole situation was ridiculous, with no tickets cancelled but news outlets and political accounts claiming otherwise. So I spent more time (plus it was Saturday). It may not be clear from Twitter, but I’m not confused about where I can have the most impact and should spend most of the time (team, product, clients). Thank you.

I believe Michael Rapino and Live Nation/Ticketmaster may have pulled off one of the best PR marketing stunts I’ve ever seen because they fooled me and a lot of my friends and associates. When I first saw Saumil Mehta, the Global President of Ticketmaster, responding directly to fans’ complaints, it looked like he was genuinely trying to improve things. For the first time in a long time, I actually had hope that Michael Rapino, Live Nation, and Ticketmaster were willing to change their ways and start listening. Well, it seems I was fooled, and I don’t think I’m the only one. Saumil Mehta oversees a division of roughly 4,000 employees across more than 35 countries, while Ticketmaster operates in about 70 countries around the world. What surprised me is that in the last day alone, he appears to have responded to more than 40 people on X, including accounts with very small followings. I’ll leave it to a journalist to dig into it if they want to, but it raises a fair question: Who is running Ticketmaster? With all the ongoing complaints about bots, queues, error codes, disappearing tickets, and fan frustration around the world, is this genuine executive engagement, or is it simply a very effective public relations strategy? Because unless Saumil Mehta is Batman, Superman, Wonder Woman, Iron Man, and Spider-Man all rolled into one, I don’t see how one person can run global ticketing in 70 countries and still have time to personally handle fan complaints from around the world. Credit where it’s due, Michael Rapino. If that’s what’s happening, it may be one of the best PR campaigns I’ve ever seen. @MichaelRapino @saumil @LiveNation @Ticketmaster

@Suethehumanrace @elkelk Today’s example was one amongst many where we didn’t “choose the rules to enforce” but instead enforced rules as directed. So, counter example from hours ago.

@saumil @elkelk let’s stay logical here: you are the complete marketplace. full stop. you chose the rules to enforce. full stop. remember the difference between a price taker and a price maker (which is diff than the marketplace that sets and implements and enforces policies)

Ticketmaster is probably the most hated service in America yet they set it up in a way literally nobody can compete. Beautiful if you think about it

@Suethehumanrace @elkelk Nope. The topic is “were Knicks tickets cancelled”. Sir, they were not. Despite all the misinformation being spread…they were not.

@saumil @elkelk this is the topic sir!

@Suethehumanrace @elkelk Is it possible to stay on topic?

@saumil @elkelk how bout that monopolistic behavior or the overwhelmingly negative consumer sentiment?

@Suethehumanrace @elkelk Unlikely. But good to know for future reference.

@elkelk @saumil he would make for a great politician!

@elkelk @Suethehumanrace I must have misunderstood intent, always possible. You did quote tweet something that was…false. I don’t see any acknowledgment of that either.

@Suethehumanrace @saumil Bro decided to address exclusively the points in the tweet I did not write 😂

@derektixx Indeed

@saumil As you are seeing there are many “experts” in our space.

@saumil super impressed by your participation here. I’m sure you are getting pressure from legal but you are very transparent. Having been doing this for a minute and full disclosure a TM partner I’m a fan.

@hamztalkshoops_ It never happened. There were no cancellations. @TheDunkCentral got it wrong and won’t acknowledge it.

That feels a little illegal to do when the rule wasn’t enforced at the time of purchase…