Bernadette M. Martinez (she/her/hers)

@SamsungUS @SamsungCareUS Thanks. Someone did call me yesterday evening and said that it will take another 3-5 days for them to get it out to me. We'll see what happens next.

@BMMartinezWrite @SamsungCareUS @BMMartinezWrite Hello, Bernadette! I understand your frustration regarding the return label request. We will email the team in charge, and they will contact you within the next 24-48 hours. Feel free to send us a DM for more assistance. ^Abby twitter.com/messages/compo…

@SamsungUS @SamsungCareUS I've been trying to return a #galaxytabs10 & case since 3/18. I've tried chat, calling, social media. I've been reassured by 3 managers that the "back office is working on it" and I've heard NOTHING. 2 months later and I still can't get the return label.

@SamsungUS Well this is the latest response I’ve gotten via email in the same chain the manager I spoke to yesterday said they would get it resolved. @SamsungCareUS Exactly how is it possible that your agents don’t read the entire issue and send canned responses?

@BMMartinezWrite Hello Bernadette! I hope you are having a great day! I'm just passing by to see if you still need assistance. Remember we are just a click away. ^Nito twitter.com/messages/compo…

@SamsungUS Supervisor Marc Francis Mascariña has now escalated it again. Apparently Case#260582460 is still open, which at least it wasn't closed and brushed off? Come on @SamsungUS There has to be a way to fix this without waiting this long.

@SamsungUS Order # SA155197466. Case IDs I've been given: 260582460 from the second "supervisor" and 266693830 from the first "supervisor" I talked to.

@SamsungUS And after one of the DMs sent me a link to a chat, I have wasted time speaking with George Raymond Hernandez who provided me with case# 269840659 after telling me that I only had 15 days to return it and ignoring the email pdfs I sent trying to get me off chat.

@SamsungCareUS I've been trying to return a tablet since March 18 and your "backend team" is incapable of sending a shipping label and ignores emails. I need someone to help me with this.

@SamsungMobileUS I've been trying to return a tablet since March 18 and your "backend team" is incapable of sending a shipping label and ignores emails. I need someone to help me with this.

@SamsungMobile I've been trying to return a tablet since March 18 and your "backend team" is incapable of sending a shipping label and ignores emails. I need someone to help me with this.

@Samsung I've been trying to return a tablet since March 18 and your "backend team" is incapable of sending a shipping label and ignores emails. I need someone to help me with this.

@SamsungUS I've been trying to return a tablet since March 18 and your "backend team" is incapable of sending a shipping label and ignores emails. I need someone to help me with this.

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BREAKING: Special Counsel Jack Smith makes a move like a chess master — files a motion to exclude special pieces of evidence in the 2020 criminal case including Trump's false claim that he is being politically targeted as well as other conspiracy theories. If successful, this measure will stop Trump from polluting the courtroom with deranged lies... Additionally, Smith cited the false conspiracy theory that undercover feds were hidden inside the January 6th crowd, working to instigate the violent coup attempt. MAGA supporters have repeatedly tried to wash away the culpability for their violent actions by blaming the FBI and other federal agencies. "The Court should not permit the defendant to turn the courtroom into a forum in which he propagates irrelevant disinformation, and should reject his attempt to inject politics into this proceeding," Smith's filing reads. Smith asked the court to bar Trump from peddling a "theory of selective or vindictive prosecution or to otherwise improperly inject politics into the trial." The Special Counsel tore into the lie that Trump is being prosecuted to help Democrats— "In addition to being wrong, these allegations are irrelevant to the jury’s determination of the defendant’s guilt or innocence, would be prejudicial if presented to the jury, and must be excluded," Smith wrote. On top of that, Smith wants the court to prohibit Trump from telling the jury that other people ""including law enforcement, military forces, unidentified secret agents, and foreign influence" are responsible for the January 6th insurrection. This is a no-brainer. The court must grant Jack Smith's request. Please retweet and ❤️ to urge the court to honor Smith's request — and consider joining the growing exodus to Tribel, a new pro-democracy social network that is exploding in popularity because Twitter and Facebook are trying to stop its growth — which is only making Tribel grow even faster. Please follow us on Tribel to get all of our breaking news alerts sent straight to your phone or computer by clicking the following link: tribel.app.link/okwPIHYCIqb

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