South Coast Commuter

A big shout out to April, cabin manager on @VirginAustralia VA845 MEL-SYD. Very friendly, cheerful and funny, a credit to your company. Thanks for a great flight! ✈️

@SW_Help Was more just a heads up for you and hopefully spur someone to investigate and repair. But thanks anyway. 👍🏻

@CS_Hants Hi, we are sorry for any inconvenience caused to your journey. ^RC

Hi @SW_Help I’m on the 0938 SOA to WAT. The platform indicators at SOA, WIN and BSK show first 3 coaches as < third full. Yet the train is packed and there are people standing in those carriages. It’s great to see loading indicators but these don’t work!

@GNRailUK By the time I do that it will have departed! Don’t worry Luke, will wait for my (getting even later) train.

@CS_Hants Hi there, can you send us a DM with your ticket information please. Thanks, ^Luke

Hi @GNRailUK Am booked on 0824 LKX to CBG but is going to be late (probably later soon). Can I get the late running 0754 instead please?

@SW_Help OK thanks (better than the signal failure excuse I was given yesterday!). Have a great day. Thanks for your help. @swtrains_watch @Heidi_Labour @transportgovuk #RandomExcuseGenerator

@CS_Hants We've been having some stock maintenance trouble as of late, could be that due to disruption yesterday we had more stock in the area than expected so Train Planning reinstated the service ^CO

Hello @SW_Help Is the 0608 ESL to WAT cancelled tomorrow? I’ve just done my usual night before check and that service seems to have disappeared?

@SW_Help Thank you, so glad I got up early in the expectation it wasn’t running! Any idea why it was cancelled and then reinstated please? Glad it has been btw, just frustrated with it having disappeared from schedules in the last day or so.

@CS_Hants The 06:08 is looking ready to run its full schedule, it's currently approaching Christchurch ^CO

@SW_Help @swtrains_watch @Heidi_Labour Morning @SW_Help Has the 0608 ESL to WAT been reinstated this morning? It seems to have magically reappeared on apps!

@SW_Help Thx. My point is the train should still show as cancelled not just disappear from your schedules. Im sure others will not realise what they have to do for DR. Is this a sneaky way to avoid paying out for it? Another one for your MD meeting please @swtrains_watch @Heidi_Labour

@crepycidon @SW_Help Yep, and I paid extra to get that train as it has more comfortable seats so now have to get one either side with horrid 3+2 seats for a 1.5hr journey. Since nationalisation the service has just plummeted! @heidi_labour @transportgovuk

@SW_Help @CS_Hants So that’s a main peak morning train to London cancelled and just removed From the timetable with no explanation

@greateranglia Thanks. Read the trail!

@CS_Hants Hi there, what service is this exactly please? - Johnny

Hey @greateranglia Why is the delayed 1738 @GNRailUK train from CBG to LKX not on your main screens? It should still show even if delayed. Ticket line staff were unaware and caught by surprise when confused passengers were asking what happened to it!

@SW_Help Thanks. So cancelled then? Why? Surely the online timetable should show it as cancelled (not just hide it)? Does that mean I qualify for DR? What impact does that have on my onward connection after London? And I dont want the earlier one, Im up early enough! @swtrains_watch

@CS_Hants Hi, yes if the service is not advertised then it will not be running. You can travel on the 05:45 or 06:43. ^DM

@Heidi_Labour This is misleading. You’re not freezing all rail fares, just some. Advance fares aren’t frozen, in fact I’ve seen my fares increase (and service reliability decrease).

We know that people are having to make tough decisions about their budgets right now.   That's why we're freezing rail fares for the next 12 months and making your journeys that bit more affordable.   Find out more in the full video: youtu.be/9xmLoydTXew

What a surprise @virginmedia the ETA has been pushed back again. It was nice to have confirmed by your cancellation team however that when I call you want to placate me asap so you can close out my complaint as that makes your KPIs reported to @Ofcom appear better! Fiddling!

Yet again @virginmedia Im offline. I cant connect to the app now but when I was able (when I had a bit of signal from the equally useless @O2) it said no issues in my area. Having just called Im told there are indeed issues! In 2 years had more outages than 15 years with @SkyUK.

@virginmedia @Ofcom @O2 Outage now expected to continue until 16:00 today. I have no confidence it will be fixed by then. This is >48 hoursz I (& I’m sure many others) need this for work. Why is it taking so long @virginmedia? BTW your app still says there is no problem. @Ofcom Will you take note?

@virginmedia @Ofcom @O2 How do you reconcile these two pages from your app @virginmedia? One says there is a problem the other says everything is OK. Tried calling and yet again you hang up on me. Your service is abysmal. Worst ever decision transferring to you.