CarvanaHelp

@SinElizabethG Hi there! Thanks for reaching out. We understand your concern regarding Vanguard not using a registered routing number. Let’s work together to find a solution for your purchase. Please DM us so we can gather details and provide guidance tailored to your situation.

@CarvanaHelp I have ACH funds deposited for almost a year now. I have only 2 statements and the account registered in my name. I can pay cash for the car but the Vanguard doesn't use a routing# that they've registered for. How can I buy a car

@MarissaG_S_ Hi Marissa, I’m really sorry for the inconvenience caused by the rescheduling. We understand how frustrating it is to have plans disrupted, especially with the new date being further out. Please DM us your email for further review. Thank you for bringing this to our attention.

@CarvanaHelp Rescheduling my appointment VIA EMAIL in the middle of my existing appointment time is horrendous, not to mention it's not even for tomorrow, it's for Wednesday.

@gamerwithahemi Hi there, I'm sorry to hear about the issue with your vehicle. Please know that we offer a 100-Day Limited Warranty covering most mechanical and electrical issues. You can use the After-Sale Repair feature on our website to submit your concern. We’re here to help you.

Hey @CarvanaHelp I just got my @Ford Focus and only had the car for a day and the button on the hand break broke and won't engage at all. In the middle of the night no less. Please tell me you guys can fix this under some warranty?

@lyndoski Hi Lynda, I'm sorry to hear about the delay in receiving your car. We strive to provide timely service, and your feedback is invaluable. Refunds typically take 10-15 business days to process. If there's anything else we can do, please let us know. Thank you for your patience.

Takes up to 15 days to get refund from @CarvanaHelp @Carvana when they are unable to provide car 4 days after it was promised in Dallas Tx. Much prefer @carmax for their wonderful customer service. #BuyerBeware

@melindasuejo Hi Melinda, I'm so sorry to hear about the issue with your windshield. It's not the experience we want for our valued customers. We appreciate your loyalty, and I'd love to help make this right. Could you please DM us with your email and details so we can look into this further?

@CarvanaHelp I just bought my third vehicle with carvana. When I took the stickers off the windshield one of them was covering a broken place in the windshield that was not disclosed on the vehicle listing. I reached out for help and my request was denied.

@MBruner Hi Marcus, I'm really sorry to hear about the repeated delays with your delivery. We understand how disappointing this must be, especially given your past experiences with us. We're actively working to resolve this and ensure your car arrives as soon as possible. Thank you.

@CarvanaHelp so frustrated with the attempted purchase of the 2017 Jeep Wrangler that I ordered last Thursday, 1/29. Two deliveries scheduled and passed now and a 3rd one scheduled for Wednesday now. What happened to the company I purchased from four years ago?

@illmatic808 Thanks for reaching out! Shipping costs on the app typically reflect the delivery fee for transporting the car to your location. While shipping is often required, certain factors like your location or promotions may influence the cost. Let us know if you have further questions!

@CarvanaHelp hello, I was looking at a car. I really like on your app, but it shows a large shipping cost? Does that mean I’d have to pay to get it shipped no matter what or is payment to have it shipping just for in a certain period of time?

@SteveDiscovery Hi there, we’re truly sorry to hear about the trouble you’ve had with uploading documents and the delays caused. We’d love to assist in resolving this for you! Please share your email and details via DM so we can review your offer and help move things forward quickly. Thank you!

@CarvanaHelp adding to my last post, your dashboard would not allow me to upload the documents and your rep kept pushing the process out to a date weeks from now. How can I move forward with my new offer without relying on your broken dashboard??

@MusicJunkieFix @Carvana I'm truly sorry to hear about your experience. This isn't the standard we aim for, especially during the holidays. We'd like to help make this right. Could you DM us with your email and details? Your satisfaction is our priority, and we’re here to assist.

@CarvanaHelp @carvana your warranty company Silver Rock is a scam and you should stand behind your vehicles. We paid so much force warranty and they took a month to put in a new transmission. Four days later transmission seized up. No rental no shop open. Ruined my Thanksgiving!

@sour_sneakers Hello, I’m truly sorry to hear about the rescheduling issue with your car delivery. I understand how crucial this timing was for you. Please DM us the email address connected to your account so we can look further into this for you.

@CarvanaHelp need help on my car delivery getting rescheduled asap. Major factor in purchasing the car was the delivery date.

@Bachcpa Hi Stephen, I'm really sorry to hear about the frustrating experience you've had with your vehicle's electrical issues and the challenges in getting it fixed. Could you please DM us your email address and more details about the issue so we can assist you further?

@CarvanaHelp have had a very frustrating experience since picking up my car. It was given to me with a known electrical issue and it is now problem to go from place to place to try and repair. Customer service is not helpful

@AsadourianPete Hello, I'm so sorry for the inconvenience with your delivery cancellation. I understand how frustrating it is to rearrange plans. We prioritize making this right and would love to assist you further. DM us your email so we can look further into this.

@CarvanaHelp I take a day off arrange delivery for 2-5pm and get a call at 3pm say delivery cancled

@Pun69420 Hi there, we're genuinely sorry for the frustration this situation has caused you. We want to help address your concerns about the tax credit and deposit refund. Please DM us with your order details so we can better assist you. Thank you.

@CarvanaHelp @Carvana they are purposely not giving you your $4000 tax credit so they can steal it off for you and put in their own pocket plenty of proof if you take a second to look for it I’d try to chat with him for two hours. He told me that I can’t do math.

@goblin01974 Thank you for sharing your experience with us. We’re bummed to hear we couldn’t provide the seamless experience we strive for. Please send us a DM so we can review and assist. We would love the opportunity to discuss further. Thank you.

@CarvanaHelp this is what my filters and spark plugs look like.. Where was this 150 point inspection?

@kissexpedition Hi Catherine, we're truly sorry for the repeated delivery delays and the inconvenience they’ve caused, especially in this heat. We understand how frustrating it is and are prioritizing your delivery. Our team is actively working on resolving this, and we appreciate your patience.

@CarvanaHelp why did nobody warn me about delivery delays!! It's HOT in Georgia, and my current vehicle has no AC! My 3rd delivery delay! Don't offer delivery if you can't honor it in a timely manner!

@Lady_Lee4eva Hello, I'm truly sorry for the repeated delays and frustration with your car delivery. Your experience is not what we aim for, and we'd like to make it right. Please DM us with your order details so we can resolve this together.

@CarvanaHelp 5 delivery delays. Car has been sitting 2 hours away for the past week. Supposed to be delivered tomorrow but again rescheduled. Less than 24 hrs notice. Notified that there was damage during transport. Now I've been rescheduled out another week. Am I being scammed?

@TreHU92 Hi there, I'm truly sorry to hear about the issues with your vehicle. That's definitely not the experience we want for you. Let's work together to get this sorted out. Could you please DM us with more details so we can assist you further? Thank you. -Elizabeth

@JanetZibung Hi Janet, I'm really sorry to hear about the issues with your Kia Soul. It sounds incredibly frustrating to have these problems right from the start. We definitely want to make things right for you. Could you DM us with your details so we can help resolve this? -Elizabeth

@CarvanaHelp I bought my 2016 Kia soul yesterday It showed up on the truck with a flat rear tire and it won't go over 5mph, seriously pissed after being told carvana would help me and no one has helped Just spent my morning trying to get it towed to a shop which was a nightmare

@GApe319 @Carvana @myTDOT Thanks for letting us know about your experience. We're sorry to hear that it wasn't as smooth as we hoped. Could you send us a direct message so we can look into this and help out? We'd really like to talk more about it. Thanks!

@CarvanaHelp @Carvana I used your app to identify, purchase my 2017 Shelby GT350, and trade in my 2013 Ford Explorer right after Thanksgiving 2025. Almost 5 months later, and one temp tag extension, I still do not have my title transfer or my TN plates. Unacceptable! @myTDOT

@lb_frmTN Thanks for letting us know about your experience. We're sorry to hear that it wasn't as smooth as we hoped. Could you send us a direct message so we can look into this and help out? We'd really like to talk more about it. Thanks!

@CarvanaHelp hi team- why can’t I get an actual person to provide a status on the repair work of my purchased but never delivered vehicle? Not 1 manager or person from the repair location has called me with a status yet. Delivery was supposed be today. It would help overall customer satisfaction even w/o definitive answers if we knew an issue was being resolved & we had a call from someone letting us know it’s being worked on