LiveRecover
3.4K posts
LiveRecover
@LiveRecover
Live Agents for eCommerce. 👋 Get more out of your revenue strategy with real-time SMS engagement and sales recovery for higher ROI.
Austin, TX เข้าร่วม Ekim 2018
836 กำลังติดตาม2K ผู้ติดตาม
Grateful for this community!
Thanks again to the 🐐 @subscriptiondoc for putting together a great workshop and having me as a speaker.
Moderating a panel was my first as well. That was a ton of fun being alongside a group of retention queens!
Let’s keep building baby! 📈🐺
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Retention panel with some 🐐’s was a ton of fun!!
Special shoutout to these amazing ladies #DIMEbeauty @JustIngredients @GetPuroAir 🔥📈💸
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Absolutely wreaking havoc on these courts and loving every second of it
Found my next addiction after golf
#pickleitup
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@dtcdavid_ Yes, absolutely. @SteveLeq30 will ensure you are taken care of.
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Is Live Recover a real business? I’m having difficulty getting through to anyone there @LiveRecover
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NYC: this Saturday
SLC: 3/18-3/20
MIA: 3/23-3/24
LAS/LA: 3/25-3/28
DM me if you will be in these streets on any of these dates and want to connect.🩸📈
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This is what online shopping looks like when real humans are texting for your brand. 💯
Building trust with your customers that the best Ai or automations will never be able to do. 🫶🏻
And plus, We all know a dog is man’s best friend (so they say… 🐶)… s/o our @LiveRecover agent, Tessa for the hookup! 🤟🏽📈
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Revenue lift is great. We love that part. 📈
But brands are usually shocked by the conversation insights. 🧠
Real shoppers telling you why they didn’t buy. 💬
Maybe checkout is confusing.
Maybe shipping scared them off.
Maybe a pop-up annoyed them. 🤔
It’s feedback you normally never get… now given to you at your fingertips. 📲
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Last month we texted 478,000 people who abandoned their carts.
28% texted back.
More than 1 in 4 people who "abandoned" their cart were actually just... waiting for someone to ask.
Here's what they said:
1️⃣ 27% had a checkout that was straight up broken. Payment wouldn't load. Coupon field errored out. They wanted to give you money and your site said no.
2️⃣ 18% had a shipping question. "Does this ship to Canada?" "Will it get here by Friday?" Basic stuff. Answerable in 30 seconds.
3️⃣10% thought the price was too high, but when an actual person walked them through the value, a lot of them bought anyway.
4️⃣ And yes, 40% asked about a discount. But here's the part nobody talks about: most of them bought at full price once someone had a real conversation with them.
They didn't need 10% off. They needed 10 seconds of attention.
The whole "abandoned cart" framing is wrong. These aren't people who decided to leave. They're people who hit a speed bump and had nobody to flag down.
Your customers are literally trying to buy from you. They just need someone to talk to. 😉
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If your brand is selling high priced products online and you are not texting or calling your customers?!
This is for you. 💯💰
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$26M later… turns out real humans still convert. 💎
Shoppers are tired of bots. Tired of the same automated “10% off?” text.
And honestly? It’s not a great look for your brand.
When GLD’s SMS flows hit a wall, they brought in real live agents.
No scripts. No spammy nudges. Just actual conversations.
Result? Recovered checkouts. Happier customers. $26M+ in incremental revenue. 🔥
Maybe it’s time checkout felt human again 👇
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“Quick win” → “must-have.”
That’s how Latico Leathers described LiveRecover.
30% checkout recovery.
7% of total revenue.
Not a test. Not a side channel. Core sales.
Pattern we keep seeing: try it → it works → it’s essential.
Read the full case study below. 👇
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Vibes were immaculate last night! 🔥📈
Thank you for a great night @attentiveHQ x @Yotpo!!
Album cover coming soon… 😁🤟🏽
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There’s enough value in this space for more than one winner.
Peer to peer messaging is growing. Awareness is growing. The category is real.
Met with a competitor’s investor last week and it was all respect.
Everybody can win.
But let’s be honest… we plan on winning more 😉
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Picture this: a customer loads up $200 worth of product. Gets to checkout. Bounces.
Scenario A 👇
A bot slides in. — “Hi! We noticed you left something in your cart. Use code SAVE10 for 10% off!”
Oh and then sends that same text 3 different ways over the next 72 hours. Yawn. They’ve seen it. They’ve ignored it.
Scenario B 👇
A real person texts them. — “Hey Jaclyn! I saw you were looking at the blue mesh training shoes. Excellent choice if I do say so. Quick question… are you between sizes? I can double check the fit for you. 😊”
Now it’s specific. Now it’s helpful. Now it feels like someone is actually paying attention.
Which one converts?
Here’s the uncomfortable truth: most DTC brands automate the experience… and accidentally automated the indifference.
Across thousands of recovery conversations, we’ve seen the pattern:
• 45% of customers respond to SMS recovery
• When a real human handles it, up to 30% of those turn into sales.
Not because SMS is magical. Because REAL people respond to REAL people.
Your customers can tell the difference between a bot pretending to care and a person who actually does.
And your revenue can too. 😉
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Abandon one cart.
Just one.
And suddenly it’s: “Hey 👋 still thinking about it?”
Every. 6. Hours.
More texts ≠ more conversions.
Better conversations = more conversions.
That's why we bring REAL humans into the mix to drive more revenue for your brand. 😉
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