Pinnacle Service Families

@LauraMDietz Morning Laura, Thank you for your time on the phone today. As agreed during our call, I am now liaising with VIVO to arrange a permanent resolution for your guttering. I will contact you directly as soon as I have an update. Many thanks, Craig

@PinnacleSF one of your complaint team is ghosting me…how do I get this sorted? Or do I need to raise a complaint about her?!

We’ve seen recent reports across social media of scam callers impersonating Pinnacle and other @mod_dio contractors. These callers are asking for personal details such as your address, property type or home‑ownership status - and some become aggressive when challenged. Given the potential risk, we’re issuing a reminder to all families to stay alert and always verify a caller’s identity. If you receive an unexpected call claiming to be from Pinnacle or a DIO contractor: ✅ Do not share personal information ✅ Ask for the caller’s name and team ✅ Check for appointment confirmations or official contact numbers ✅ Genuine staff will always carry ID badges when attending your property These reports have been shared with the relevant teams, including the Royal Military Police, and awareness is being raised across partner organisations. Please feel free to share this message within your local community to help keep everyone informed and safe. #ServiceFamilies #MilitaryHomes #ScamAwareness #CommunitySupport

@GladysSM1922 @LukePollard Hi, we are really sorry to hear that you have mould in your garage and we would really like to help. Please can you DM us with your full name and address so we can look into the issue for you? Many thanks, Holly.

@PinnacleSF if my garage is unusable i.e covered in black mould and damaging personal assets, why would I be charged this each month? @LukePollard

@moorzsam2002 @mod_dio Good morning Samantha, Thank you again for your time on the phone yesterday. I understand that VIVO attended yesterday afternoon. I am liaising with both VIVO and DIO today, and once I have further information I will contact you with an update. Kind regards, Craig

@PinnacleSF @mod_dio apparently this is a “habitable” house for a family with 2 young children and one with respiratory issues.Carpet and underlay moulded, 3 weeks no investigation.Mould in multiple rooms just wiped down and painted over, just for mould to grow back within days.

Good afternoon, Samantha. I’m really sorry to hear about the damp and mould issues you’re experiencing at your property. When you have a moment, could you please send me a direct message with your address and the best contact number for you? Once I have those details, I’ll be able to engage with DIO’s Regional Accommodation Maintenance Services (RAMS) provider, VIVO/Amey, to help get this resolved for you and your family as quickly as possible. Many thanks, Craig

Good morning Ieuan, I’m sorry to hear about the issue with your garage door, and I appreciate your time on the call this morning. I am currently liaising with DIO’s Regional Accommodation Maintenance Services (RAMS) provider, VIVO, to arrange for an engineer to attend this afternoon as agreed. I will keep you updated directly. Many thanks, Craig

If anybody wants to see how @PinnacleSF value people's personal possessions, this is my broken garage door, that can't be shut but according to pinnacle this isn't a priority job.

@DanielSmowton Hi, we are sorry to hear that you are unhappy with the repairs that have been carried out to your garage. Please can you DM us with your details including your full name and address? We will look into this for you and do everything we can to help. Many thanks, Holly.

@PinnacleSF any chance of a decent repair? I’ve now got to look out my window at this horrendous workmanship

@DawnLearmouth Good afternoon Dawn, My apologies for the incorrect information on your gas safety letter. I have tried to contact you and have left my email address so you can reach me directly. This will allow me to look into the matter further for you. Many thanks, Craig

@PinnacleSF received a letter in the post about an appointment next week for a gas safety inspection. The letter inside is addressed to the occupier of an address in Elgin, that’s a slight issue as we live in Penicuik 🤔

A quick reminder: please make sure ovens, hobs and extractor fans are cleaned regularly and thoroughly. Across several regions @mod_dio's maintenance contractors have seen incidents where a build‑up of grease and debris has led to kitchen fires. These are preventable, and a few simple habits can make a big difference to keeping your home - and your family - safe. 🔥 Keep your kitchen safe by: • Wiping down hobs after each use • Cleaning ovens and trays regularly to remove grease • Washing or replacing extractor fan filters as needed • Keeping the area around the cooker clear of clutter • Reporting any faults or concerns straight away by calling 0800 031 8628 These small steps help reduce fire risks and keep homes safe for everyone. #HomeCare #MilitaryHomes #KitchenSafety #MilitaryFamilies

📣 Just one week to go! Our next Virtual Outreach Day is happening next Wednesday, 11th March 💻👋 If you're living in Service Family Accommodation and need help with allocations, repairs, or housing queries, this is your chance to speak directly with our team via Microsoft Teams - for tailored support, wherever you are. 🔗 Reserve your spot now: lnkd.in/emEuWFeY This session is part of our ongoing commitment to making housing support accessible, flexible, and responsive to your needs. Prefer to speak with us in person? We’ve got you covered: 🏣 Open office events: lnkd.in/eDHp9ADU 🏘️ Housing clinics: lnkd.in/euXTEjQT Whether online or face-to-face, we’re here to help. #ServiceFamilies #HousingSupport #VirtualOutreach #CommunityEngagement #MilitaryHousing #AccessibleSupport

@TommoDolFan @VIVODefence Good Morning, we are sorry to hear that you have had no update on your outstanding repair. Please can you DM us with your full name and address so we can look into this for you and give you some more information? Many thanks, Holly.

@PinnacleSF @VIVODefence 2 months now waiting for an update on a job. Sent emails etc, but had no reply. Any chance of an update please?

Hi Laura, Thank you for bringing this to our attention. I’m sorry for any frustration or inconvenience this situation may have caused. I can see that Craig has been in contact and resolved the issue for you. We will also ensure this feedback is shared with the DIO Repairs and Maintenance Service Centre and our Repairs Helpdesk so that your concerns are fully reviewed. Many thanks, Jaymie

@PinnacleSF why do you bother asking for unavailable dates on the repair form when you just ignore them? Or do you ignore such dates so you can maintain KPIs?

@Mike28582427 Hi, we’re really sorry to hear about the issues you’ve been having with your leaking roof and damp and mould. Please can you DM me your full name and address so I can look into this for you and try and resolve these issues? Many thanks, Holly.

@mynamessarah3 @yorkshire_free @mod_dio @BritishArmy Good afternoon, Thank you for your time on the phone today. I’m sorry to hear about the ongoing issues with your garage. As agreed, I will contact you directly on Monday regarding the points we discussed. Many thanks, Craig

@yorkshire_free @PinnacleSF @mod_dio @BritishArmy And that is the rhetoric I'm expecting...*cough cough cough*

#miltwitter @PinnacleSF @mod_dio @BritishArmy If you thought the garage was bad,for your amusement, here's a photo of the shed (also reported & told it was "a good shed") which is so decrepit it has a fkn mole hill inside it 😀

📣 Just one week to go! Our next Virtual Outreach Day is happening next Wednesday, 11th February 💻👋 If you're living in Service Family Accommodation and need help with allocations, repairs, or housing queries, this is your chance to speak directly with our team via Microsoft Teams - for tailored support, wherever you are. 🔗 Reserve your spot now: lnkd.in/emEuWFeY This session is part of our ongoing commitment to making housing support accessible, flexible, and responsive to your needs. Prefer to speak with us in person? We’ve got you covered: 🏣 Open office events: lnkd.in/eDHp9ADU 🏘️ Housing clinics: lnkd.in/euXTEjQT Whether online or face-to-face, we’re here to help. #ServiceFamilies #HousingSupport #VirtualOutreach #CommunityEngagement #MilitaryHousing #AccessibleSupport

@LouisaHunt61877 @mod_dio Hi Louisa, I am truly sorry to hear that you experienced issues in your home. I have been in contact with DIO repairs provider who have advised they have been in contact to schedule raised repairs. If you need any further support please do not hesitate to DM. Many thanks, Jaymie

Good afternoon, Leah. I’m really sorry to hear that you’re experiencing issues with damp and mould in your property. Could you please send me a direct message with your address and the best contact number for you? Once I have those details, I’ll look into this for you and give you a call directly. Many thanks, Craig

@mod_dio @_pinnaclegroup @PinnacleSF @AmeySupport @The_AFF @VIVODefence @BritishArmy @MilitaryBanter @ForcesNews @DefenceHQ @OnlyForces

Service personnel sacrifice so much; the least they should expect is safe, habitable housing. We are living with severe damp and toxic mould—so serious my daughter has been hospitalised.

📢 Our next virtual outreach day will take place on Wednesday 11th February 💻👋 These events provide the opportunity for Service Family Accommodation residents to connect with us online via Microsoft Teams for personalised support and guidance. Whether you need help with allocations, a tricky repair, or have questions about your housing, our team is here to help. ✅ Sign up for the virtual session here: lnkd.in/emEuWFeY This is part of our wider commitment to making support accessible in ways that work for you. Prefer to speak with us in person? We’ve got you covered: 🏣 Open office events: lnkd.in/eDHp9ADU 🏘️ Housing clinics: lnkd.in/euXTEjQT We’re here to help - virtually or face-to-face. #ServiceFamilies #HousingSupport #VirtualOutreach #CommunityEngagement #MilitaryHousing #AccessibleSupport

A quick reminder for all households: don’t pour fat, oil or grease down the sink. When these cool, they harden inside pipes and can cause serious blockages - both in your home and across the wider drainage system. Preventing this is simple: 🧊 Let fat cool and solidify 🗑️ Pour it into a sealed, non‑recyclable container and put it in the bin 🍽️ Scrape plates and wipe pans before washing These small steps help keep sinks, drains and sewers running smoothly for everyone. #HomeCare #MilitaryHomes #DrainCare #MilitaryFamilies

Good morning Bridget, I’m really sorry to hear about the issue you experienced last night when trying to report an emergency repair. Could you please DM me your address and contact details? This will allow me to look into the matter for you, and I’ll give you a call directly once I have the information. Many thanks, Craig

@PinnacleSF hiya is there anyone in your call centre for emergency calls because I’ve been trying to ring and the waiting time has gone from 10 minutes to 15 minutes to 20 minutes and I have a hole in a radiator that’s pissing out water