Public Storage

@TedrickScott Hi Scott, we're sorry you're having trouble, but we're here to help! Call our service line at (800) 742-8048 for personalized assistance or chat with one of our Virtual Property Managers on publicstorage.com.

@PublicStorage they cut my lock and placed it. I paid 306 they did not wave the $100 then I got a call saying I owe $247. When I tried to pay the 39 or 49 he said pay and they will waive the hundred or $200 it automatically took $247 out ridiculous.

@BiznessSavvy We recommend contacting our support agents at (800) 742-8048 or using the online chat here: publicstorage.pub/3NEj8pb.

@PublicStorage I can’t here I am not verified.

@PublicStorage I need your help please dm me

@Bre_InTheClouds Hi Sabrena, we've reached out to you via DM about this situation!

@PublicStorage please don’t auction my items, I am involved in the government shutdown and not getting paid. Please provide me an extension. My dad’s remains and other mementos items from my deceased parents are there. I also sent an email here and to customer service.

@JBtheSHOOTER Hi, we just sent you a DM.

@PublicStorage @PublicStorage i just found out my lock was cut and replaced. my payments were all on time. there are no notes on file about this. i will pursue legal action

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@cmiller969 Sorry you are having trouble. We're here to help. Please email your account number to support@publicstorage.com, and we'll look into this.

@PublicStorage do better with everything I go to my storage 1-2 year and the one time I do go I can’t get in my unit I called n waited almost 1-2 hrs still upset because I had a plan and still today my plan has been completed so I have to figure out when to complete

@bytemonkey We would like to look into this for you, but we need some more information. Please email your account info to support@publicstorage.com

Damn it. Looks like my @PublicStorage rent is going up next month. I may need to look for another place to move my stuff to.

@_lukeoutbelow Thank you for reaching out. We'll do our best to help you. Please email your account number and issue to support@publicstorage.com.

Hey @PublicStorage, I’ve been trying to reach someone at the local unit for a week (honestly, the entire time I’ve used you guys). No one answers the phone, there’s no one on site, and I’ve stopped by multiple times. Is this the standard for you?

@ObiWanKobe We would like to look into this for you, but we need some more information. Please email your account info to support@publicstorage.com

Oh cool, my @PublicStorage goes up to $560 a month with no notice! Things are getting cheaper!

@3rdPerSyn Thank you for reaching out. We'll do our best to help you. Please email your account number and issue to support@publicstorage.com.

@PublicStorage is there a public storage corporate we can contact if we have an issue or a problem with public storage transaction?

@RichKessler3 We would like to look into this for you, but we need some more information. Please email your account info to support@publicstorage.com

@PublicStorage but it's not really 5', is it?

@KristenStirtz We would like to look into this for you, but we need some more information. Please email your account info to support@publicstorage.com

@PublicStorage has the audacity to try and charge me to transfer units bc of a leaking roof that damaged my items and raised my rent $60 a month… 😡

@MrsTheeCle Thank you for reaching out. We'll do our best to help you. Please email your account number and issue to support@publicstorage.com.

Can somebody with the escalation department for @PublicStorage please please contact me. The days are numbered and very crucial. Please help. 🙏🏻🙏🏻🙏🏻 @PublicStorage

@TinasTacosB We would like to look into this for you, but we need some more information. Please email your account info to support@publicstorage.com

@PublicStorage your customer service and accounting department are a joke. Tell me why Wells Fargo confirms yall pulled my money out but your incompetent financial department cant find it. Now I lose my stuff. . If they try to come after me the receipts are here

@jimanthony30 Thank you for reaching out. We'll do our best to help you. Please email your account number and issue to support@publicstorage.com.

@PublicStorage I tried calling the number but sends me to the facility where I have a unit. Waste of time. Who else can I talk to?

@PublicStorage is at it again. They increased the storage fees by more than 20% from last month. This is insane. A scam. And for a small unit.

@RipleyXenomorph We would like to look into this for you, but we need some more information. Please email your account info to support@publicstorage.com

@NYCMayor @CapaTosta122 👏🏼 👏🏼 👏🏼 Public Storage has *dramatically* raised my storage rent in the less than 2 years I’ve used them.

New Yorkers are being squeezed everywhere, even just to store their stuff. This week, we sued Extra Space Storage for bait-and-switch pricing and illegal rent hikes. The self-storage Wild West ends now.

@sayitaintsomo We would like to look into this for you, but we need some more information. Please email your account info to support@publicstorage.com

@NYCMayor @PublicStorage too. Dam crooks. They know it costs more to move it. They scam people hard

@sainthigher We would like to look into this for you, but we need some more information. Please email your account info to support@publicstorage.com

@NYCMayor I wish they would speak up in Long Island. Every 3 months @PublicStorage raise the rents and I have not seen one improvement. @NYCMayor

@mattyweb We would like to look into this for you, but we need some more information. Please email your account info to support@publicstorage.com

@NYMag I have a Public Storage unit in Brooklyn and I’ve been there 10 months. It went from $105 when I joined to $197/mo. The same size unit is currently $118 on the website. They must be breaking some kind of law.

The Mamdani administration is going after the self-storage industry. The city filed a lawsuit against a self-storage company, alleging that, among other claims, Extra Space Storage routinely charged customers increases that “seem to have no correlation to any market conditions or costs.” The suit is asking $5 million in penalties, hundreds of thousands for swindled customers, and immediate changes to how Extra Space does business. The suit is a parade of horrors. Bills allegedly spiked from $120 to $320 in a single month or rose nearly that far within the first 30 days of moving in. People who did pay — or thought their checks were being processed — said they sometimes learned too late their units were being cleared out. Others learned only by happenstance. “Extra Space is, like, the demon of all the storage companies,” says Raquel Gerardo, a 43-year-old paralegal named in the suit. In 2023, she says she was shocked by a $200 jump in the bill for her 10x15 unit in Queens. And the contract she signed described a window of 30 days’ notice before rent increases. She hadn’t gotten that, she says. When she went by the next day to deal with what she thought was a mix-up, there was a lock on her unit. An employee in the office didn’t have answers. Instead, she says he threatened her — and jumped over the sales desk. Read the full update: nymag.visitlink.me/a14xCa

@texas_tx_ We would like to look into this for you, but we need some more information. Please email your account info to support@publicstorage.com

@Bdaddyvader @PublicStorage It’s insane. They are trying to charge me $306 dollars for a unit they are leasing for $50. I’ve called my location, no one calls back. I’ve called corporate was supposed to get a call from a regional manager. No call.

@PublicStorage please send me a DM I need to talk to someone about my rent increase. I have a unit in Aubrey Texas I've been there for 4 years now.