Shopify Support

Shopify does not directly manage the day to day activities, orders, or fulfillment of stores that use our platform. If you have an issue with an order, we would encourage you to reach out to the merchant directly! However, if you're still having an issue after reaching out or the merchant is not responding, you can also report an issue with an order using the form here - bit.ly/3Yp98Bn.

Hi #punkpair #shopify I have bought a cover online payment done on site From 27 April this is showing that Confirmed We're preparing these items for shipping. It’s seems online fraud #onlinefraud #cybercrime @CybercrimeSp @CMOfficeUP

@CRLibingstone @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

@Shopify UK why has £25 been taken out of my account

@jackybh @binghott @Shopify Appreciate you sharing this. Our support team can walk through your options for the checkout sign-in prompt, including adjustments. For secure assistance, please access our 24/7 Help Center here: help.shopify.com

@binghott @Shopify 100%

Most people blame Meta when performance shifts, buuut we should be blaming Shopify more. Caught this checkout change ~5/11 Did anyone have notification of this change? Minor, sure, but it definitely impacts performance.

@ritikagoyal_30 We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

Hi @Shopify @ShopifySupport

@ShopifySupport Ticket #67341271 Our live store (tvastajaipur.com) has been frozen for months due to a payment issue. We've tried multiple cards, UPI, worked with support and developers, and shared all requested evidence, but payments continue to fail on this .#shopify

@_brendanfoster @Shopify Thank you for contacting us! To ensure the security of your account, we're unable to discuss account specifics on social media platforms. For secure assistance, please access our 24/7 Help Center here: bit.ly/3UmLdkP.

@Shopify Smart Collections are not very smart if the indexing glitch doesn't add new products to it straight away.

@Wtsnlry @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

@ABHISHEKINGZ @Shopify Compliance with our Terms of Service and Acceptable Use Policy is required for all store activities and products. If you have a complaint against a merchant, please report it here: bit.ly/3Yp98Bn.

@Shopify Do you have anything to say about your powering the scam sites?

@Shopify how can you allow fraudulent sites like KeikoFit to thrive on your platform? I was scammed by them—fake products, zero customer service. This isn't just bad business—it's deception. People deserve better! Fraud site powered by you: keikofit.com

@mattieminajjj @Shopify We appreciate your message! For the protection of your account information, we cannot address account details through social media. Please use our 24/7 Help Center for secure and authenticated support: bit.ly/3UmLdkP.

@Shopify wild how a customer can enter an incorrect address on their order, shipping carrier delivers it to the address the customer put on the order, store files claim with shipping carrier to locate the package, investigation closed bc the customer won’t respond, so -

Thank you for reaching out to us and for letting us know you already reached out to the merchant you placed your order with. This is the best course of action as Shopify does not directly run the stores we service, or have involvement in the day to day running of the business, customer service or order fulfillment. If you haven’t received a response from the merchant within 30 days, you can report the issue using the appropriate form here > shopify.com/legal/tools/re…. If the merchant continues not to respond, it may be best to consider contacting your bank or credit card company that you paid with, and let them know you have made a purchase with your account and the store is not fulfilling their obligations. Your bank or credit card company will give you the next steps to follow based on their protocols.

Desi Drip is running a scam and cheating everyone of their money. Do not order from here. It's been months and I haven't heard from them and my order is not even shipped. False ads by them on Shopify #scam #fraud #Desidripco @Shopify @ShopifySupport

@elprofesorlabs Appreciate you sharing this. Our support team can walk through your options for the checkout sign-in prompt, including adjustments. For secure assistance, please access our 24/7 Help Center here: help.shopify.com

Je me reveille ce matin avec un taux de conversion coupe en deux sur mon store UK. Apres investigation — voila ce qui se passe. 🧵 Shopify a silencieusement mis a jour le checkout. Le nouveau checkout affiche maintenant deux options par defaut a tous tes visiteurs : "Payer en tant qu'invite" ou "Payer et sauvegarder mes infos" Ca semble anodin. Ca ne l'est pas. Ajouter une friction supplementaire au moment le plus critique du parcours d'achat — juste avant que le client entre sa carte — c'est exactement ce qu'il ne faut pas faire. Le client doit maintenant faire un choix qu'il ne faisait pas avant. Et chaque choix supplementaire au checkout = des abandons supplementaires. Pour l'instant ce changement est visible sur tous les visiteurs UK et commence a apparaitre aux USA. Mais ca semble se deployer progressivement — il y a de fortes chances que ca emerge sur tous les marches tres bientot. Et voila ce qui me derange vraiment dans tout ca 👇 Shopify optimise clairement son checkout pour pousser Shop Pay et faire grossir leur plateforme Shop. Leur interet c'est de faire sauvegarder les infos des clients pour les reutiliser sur d'autres stores Shopify. Le probleme c'est qu'ils font ca au detriment du taux de conversion de leurs marchands. Ton CVR souffre pour que leur ecosysteme grandisse. Ce n'est pas la premiere fois que Shopify prend des decisions qui beneficient a leur plateforme avant leurs marchands. Et honnêtement — je pense que c'est le signe qu'il est temps de serieusement regarder vers un checkout custom ou un CRM de checkout independant. Avoir un checkout que tu controles completement. Que personne ne peut modifier du jour au lendemain sans te prevenir. Verifiez vos CVR des derniers jours. Si vous avez vu une baisse inexpliquee — c'est tres probablement ca. Vous avez remarque la meme chose ? 👇

@jforjacob We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

Shopify changing people’s checkout automatically “Pay as guest” or “pay and save my info” How do we disable this? It’s absolutely obliterating mine and your CVR’s

We appreciate you reaching out with your concerns. To ensure the security of your account, we're unable to discuss account specifics on social media platforms. While we can't give specifics, let's move this to a DM. Please send us a message with more information so that we can continue to assist you while keeping your account information secure.

@Shopify @tobi It has been 2 months since you froze our store, held 100% of our payouts and we have not received ONE email regarding the matter. We contacted support 10 times, each time they say we will get a response within 7 days and nothing happens! As a customer for over 10 years with endless businesses built on your platform this is shocking!

Shopify does not directly manage the day to day activities, orders, or fulfillment of stores that use our platform. If you have an issue with an order, we would encourage you to reach out to the merchant directly! However, if you're still having an issue after reaching out or the merchant is not responding, you can also report an issue with an order using the form here - bit.ly/3Yp98Bn.

@Shopify @perplexity_ai Hello, I made a purchase through you on Rinconmx, and they are not responding to me. What should I do next?

manage your store with @perplexity_ai Computer do market research, generate product images, and design a theme in parallel another day, another agent where you can run your business

Thanks for reaching out! We're unable to provide account specific support over social media, so we would always encourage you to reach out to our live Support Team for store specific assistance. They can be reached through our Help Center here - help.shopify.com That being said, if you already have a ticket with our Support, we can certainly check the status of that ticket for you. If you do have a ticket already, would you be able to let us know the ticket number here?

@Shopify @ShopifySupport Shopify Payments suddenly shut down my account even though I didn’t do anything wrong and fulfilled all my orders properly. Can someone from Shopify please help me understand what happened?

Thank you for reaching out to us.If you have an issue with a purchase you've made, we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service, or have involvement in the day to day running of the business, customer service or order fulfillment. If you don't get a response from the merchant within 30 days, you can report the issue using the appropriate form at bit.ly/48Kdyrz.

@ShopifySupport @Shopify I hope now the issue should have been passed the 1 month deadline The website is not active anymore where i purchased a product on the name of Shopif Shopify is registering scammers on its platform. I think that is the reason customers never confident on purchasing anything here.

@Shopify it's been on its way since 23rd March. Seems to be coming from straight of hormuz... There is no support, no transparency. Didn't expect from Shopify!! #ScamWarning

@EvaLopati We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

someone's cart is full of your products right now

@baroquepasa We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you and to ensure your privacy is protected.

@ShopifyDevs Hi there, where is the best place to submit a bug report (or ask if one already exists)?

@eliteobsolete Thank you for contacting us! To ensure the security of your account, we're unable to discuss account specifics on social media platforms. For secure assistance, please access our 24/7 Help Center here: bit.ly/3UmLdkP.

@anoopdawgg @Shopify @tobi @harleyf We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

Doing 30k days and just got fake DMCA'd by a competitor with a different product. Can anyone point me to someone that can help? @ShopifySupport @Shopify @tobi @harleyf

@amritanambiar1 @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you and to ensure your privacy is protected.

@ShopifySupport @Shopify we are a small business and this is affecting us deeply . To not respond to a customer who has prepaid for a year to address our store being down for over 2 weeks is really disappointing. Ticket c16585d2- please help!