Three Ireland

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@TigerLily3012 Hi there! That's not what we like to hear. If you drop the @threecare team a DM, we will be more than happy to clear this up 👍

@ThreeIreland I am with you since 1999 & u secretly put up my bill with €4.50 charge because I don’t do direct debit.. Cheeky Three employee advised “I quote this 25 times a day”This is the first time I have been advised & this needs to be highlighted @conor_pope

Due to structural damage and power outages in some areas as a result of #StormAmy, mobile and data services may be impacted. Our repair teams are working with the ESB to have services restored as soon as possible. Thank you for your patience and we apologise for any inconvenience caused.

Ahead of #StormAmy this weekend, our network teams have been preparing for what is to come with extra generators being pre-deployed to depots across the west coast. Our operations centre and crews on the ground will assess any damage once the storm has passed. To all of our employees and customers, please stay safe over the coming days.

@Helpdeskinf0 Hey, our @ThreeCare team can check this out for you and help

@ThreeIreland is the network having issues today

@futurespc Hey there, can you DM us on Instagram or Facebook and our customer care team will have a look at this for you and help you get sorted.

Hey @ThreeIreland where is this €20 per month contract - because when I click in I only see €39 per month

@DrMaryRogan Hey Mary, if you DM our @ThreeCare team, they can have a look at this for you and they will do their best to help.

@ThreeIreland why cant my inherited phone locked to 3 despite nothing being owed be unlocked for use . The alternative is a new phone but from anyone but 3.

@lucyoshea @comreg Hey Lucy 👋 If you drop through to @ThreeCare via DM with your details, we can have a look then 😄

Hi @ThreeIreland I am once again back in touch regarding being charged for roaming that I did not use. I left the country on 22nd Feb and returned yest. I just got a bill saying that I spent almoat 20€ on data and receiving calls. My data was off for the whole month. @comreg

@katehannififi Hi Kate! If you pop the @ThreeCare team a DM with the Eircode, they can take a closer look then 👍

𝑬𝙭𝒕𝙧𝒂 𝑺𝙝𝒐𝙬 𝘿𝒖𝙚 𝙏𝒐 𝑫𝙚𝒎𝙖𝒏𝙙! Comedian, impressionist & broadcast host @ConorSketches Conor Moore has added a second show on 11th Nov 2025 at 3Olympia Theatre, Dublin On sale 10am Fri 28th Mar @TicketmasterIre @ThreeIreland presale 10am Wed 26th Mar with #Three+

@CarolineHeffo Amazing to read this Caroline, we'll pass this on to Nathan and the store!

@tomstacy01 @ThreeCare Hi Tom! We are working to ensure that any impacted customers are credited appropriately in the coming days 👍

@ThreeCare @ThreeIreland There is still a zero balance on my account . When will balances show back up?

Some Three prepay customers are currently experiencing issues with Call, SMS and Data services. Our technical team are working to resolve this disruption as soon as possible. We apologise for any inconvenience caused.

@NCK90210 Hi there 👋 Apologies for the delay in restoring your credit. Due to the high volume of customers impacted, this is taking longer than anticipated. We appreciate your patience.

@ThreeIreland Why isn't this resolved yet? 4 days later I still haven't received my promised refund of credit wrongly deducted.

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@nigeleffect @mlymell Hi Nigel. We are working through all customers affected. Your credit should be returned to the account over the coming days.

@ThreeIreland @mlymell I'm still waiting for my top up to be reimbursed a few days later, is there any update when I'll get my 20 euro credit back?

We can confirm the issue for our prepay customers this morning has been resolved, thank you for your patience. We'd like to reassure you that no customers will have loss of credit as a result of this issue. If any customers are still experiencing connection problems, please power off and on your device to reboot. We apologise for any inconvenience caused.

@SteveFrancis5 Hi Steve! Due to the high volume of customers impacted, the restoration of credit is taking longer than expected. We apologise for any inconvenience this may have caused.

@ThreeIreland Wednesday 19th and my Daughters 120 euro still hasn't be put back...what's going on?

@thetruesteed Hi there. Three is in the process of restoring credit to all impacted customers in the coming days. Apologies for any inconvenience during this time.

@ThreeIreland Where’s the credit you stole from me? When am I getting it back? How can there be no consequences of your company for stealing money and not returning it?

@LaobhaoiseNihE Hey Louise! For customers affected by the difficulties over the weekend, Three will restore their credit in the coming days 👍

@ThreeIreland Hi Three, I bought €20 phone credit on Saturday evening & it was gone by Sunday morning. That was €25 in total , will it be refunded this week? Thanks

@dawnfoley94 Hi Dawn. The team is working on restoring the credit for impacted customers. We appreciate your patience and understanding in the matter 🙏

@ThreeIreland Still no credit refunded. When will this be resolved?

@hellothisisbea Hey Bea 👋 Apologies for any inconvenience this may have caused. We are working to ensure that any impacted customers are credited appropriately in the coming days.

@ThreeIreland It’s been three days and most of us have not received our credit back. You said the issue would be resolved within the next few hours but still… here we are. You are a big company and the least you could do is being transparent about the situation. Don’t make false promises 🤷🏻‍♀️

@kardecborges @ThreeCare Hi there! Our team is still working on restoring customers' credit. Rest assured we are doing our best to get this resolved as soon as we can.

@ThreeIreland @ThreeCare Still no balance here!