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A Masterclass by Singapore Airlines in handling delayed & missed connections 👏
SQ511 from Bengaluru to Singapore was scheduled to depart at 11 PM and arrive at 6 AM.
My onward connection to Hong Kong, SQ892, was at 10 AM.
But during takeoff, our flight had a technical snag. Takeoff was aborted. We returned to the gate. Engineers worked on it.
Finally, we departed — 4 hours late. Which meant… connection missed.
We landed in Singapore at 10:15 AM.
And here’s where the MASTERCLASS began ✨


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