@uchenwokoma Our compliance team typically gets back within 24 hours, and in your case, they’ve just reached out to you. Please try logging into your account now and proceed with activating your SIM card. If you need any help with the activation, feel free to email us at help@usmobile.com.
@USMobile I am unable to activate the sim card I received today. I've called your customer care and was asked to email compliance team. I've done that and still no response. This is quite frustrating. What exactly is going on?
Nothing recently announced their brand new Phone(4a) Pro, doing away with their iconic transparent backing. 👀 What are your thoughts on their latest build? 🤔
Did Samsung just put a stop to wandering eyes? 👀 The new built-in Privacy Display on the Galaxy Ultra S26 means you can now swipe, scroll and search in peace. 🔓️
How long do you think until Apple adds this to iPhone? ⏱️
28 years is a legendary run, but it's time for you to get a seat at our table, as you value transparency and a team that treats you like a human. We’d love to show you what it’s like to have the best of all three networks with the support you deserve. Just drop us an email at help@usmobile.com and our team will take it from there.
@TMobileHelp Rains - it pours; got several scattered responses, but all #failed and #missed. If I could have been sure a Tmo phone call would’v resulted in a resolution - 28 years with Tmo might have turned into 30. @USMobile - go room for loyal customers?
@uwunetes We’ll get it fixed. If data and texts are working and it’s just calls that aren’t, it could be something in the device configuration that needs a small tweak. Once you’ve sent an email to help@usmobile.com, we’ll take a look right away and get it sorted out.
i didnt get any unemployment benefits because for some reason @USMobile is voiding all my calls (but data and texts work perfectly fine) and it only works once in a blue moon now. maybe visible aint so bad after all
@Pers0n010 If the line was never activated, it shouldn’t get charged since billing only runs via Autopay on active lines. Send an email at help@usmobile.com and we will check what's going on with your account and help you out!
@USMobile I've been being charged for a dead line for many months. It was never activated and never connected to a sim. I'm trying to get some of what's been charged as credit to buy a plan, but im just getting ai responses. Are there any humans at this company that can help me?
Ever heard of De-Googling? 🔎 In the name of cyber security, we spent a week stripping Google from our life... and the results are pretty interesting. 👀 🧪 Take a look in our latest video: bit.ly/usm-degoogling 👈
@Dunkle_Dawg We hope you've ported over and are active with us now. If not, drop us an email at help@usmobile.com with this tweet and our team will take care of it.
@NuryKulk You get 50 GB of hotspot on Warp and Light Speed. On Dark Star, you get 100 GB of high-speed hotspot, then 100 GB at 8 Mbps, and after that unlimited at 600 kbps so you can use hotspot in your plan for gaming.
According to Eagle Desk (US Mobile’s AI chat bot), PlayStation Remote Play and using the PlayStation Portal is totally fine, even though they consume a good bit of data per hour. I’d still take this with a grain of salt.
@JFRbebe Hey! We can understand that may seem concerning, especially while you’re on vacation. Please email help@usmobile.com with your line details - we will get it reviewed right away and help get everything sorted for you.
@USMobile I need some help please. How I have to paid $200 extra after I paid last month for a full year of service, I’m on vacation and I can’t use my phone 🤦🏽♂️
@thethomkatsays We’d be happy to look into the issue and help get it resolved. Regarding the refund, it was denied because the request falls outside our refund window.
That said, please email us at help@usmobile.com with this tweet, and we’ll review everything and work toward a resolution.
@USMobile
Class action lawsuit needed against US Mobile defrauding customers
Verizon towers do not work with US Mobile . Beware of paying a year upfront they will refuse to return the funds For 45 days phones worked not great but OK. USMobile Custmer Service finally admitted you have download a bunch of stuff on the S phones
A lot of pissed customers Class action due their deception is warranted .
Tax refund just hit? Put it to work. Switch to US Mobile and get a Pixel 10 on u or go unlimited for as low as $18.75/mo on an annual plan. 🎁 Offer ends March 6 — don't miss out. ⏰ 🔗: bit.ly/usm-taxtime26-x
(Add'l terms apply).
@supersat If you’re seeing consistent issues on Light Speed, please email us your line number and location at help@usmobile.com. We’ll run some checks and escalate if needed.
@USMobile can we complain about a particular carrier and get that escalated to them?
I'm on the Premium Unlimited plan and Light Speed sucks now.
I've also been on a local business's WiFi from Light Speed's branded business Internet and it's equally bad
If you’re looking for solid coverage options, flexible plans, and support that sticks with you until everything’s sorted, then US Mobile would be a perfect fit for you. We’d love to show you how smooth it can be. Just send us a DM or email help@usmobile.com, and we’ll help you find the setup that suits you best.