Carvana

🚨 We've got an announcement! To better help our customers with any and all questions, we've created a new channel, @CarvanaHelp, where we will be answering anything that comes our way. Meet you there 🙂 🚙.

Hi Tom, I'm sorry to hear about the trouble you're facing. It sounds incredibly frustrating, especially when you were expecting things to be resolved. We care deeply about your satisfaction and want to help. Please DM us with your email address and any additional details, so we can assist you further in sorting this out. Your experience matters to us, and we're here to support you.

@Carvana sets up phone call for noon with warranty company. Nope! Crickets. A car that they inspected was given to us without the repair. They knew it was there because taillight is marked. Note it’s my responsibility to handle everything.

@Carvana I’m very disappointed. Bought car last Monday without a working taillight. They said would call in 24hrs. Nope. Had to call them Friday. Set up appointment for Monday to fix. Nope. Drive there and Garage wouldn’t take because they have not been paid.

@porterb89 Hi Brad, we're truly sorry to hear about your experience and the issues you're facing. We understand how frustrating this must be. Please DM us with more details so we can look into this and assist you further. Your satisfaction is very important to us.

@Carvana @CarvanaHelp I have an email drafted ready to file formal complaints with the AG of Florida, the BBB, and the FTC. If you'd like to avoid this and other legal action, please work with me to resolve the issue of selling me a car with pre existing issues.

This car has seen almost as much nature as I have – but it’s time to pass it to someone else. Sell your car to Carvana. #Carvana #passthekeyssharethememories #carselling #selltocarvana

Hi, we're truly sorry for the frustration this situation has caused. This isn't the experience we want for you. Please DM us with your email address and details about the check and wire transfer, so we can look into this further and work to resolve it promptly. Thank you for letting us know.

@DebLerro @Carvana That’s what I thought too when I sold my car to them last Tuesday only to have the check bounce and now the wire transfer not go through either…complete mess and nightmare!! Still haven’t been paid and tomorrow is going to be a whole week!!!

@Carvana Best experience ever selling a car. Online process was so very easy and the car pick up couldn’t have gone smoother. Josh who picked up the car was wonderful. Thank you!

Hi Brian, I'm sorry to hear about your experience with the shipping fee and the miscommunication. We appreciate your loyalty and feedback, and it's vital for us to address this. If you have any more details or need further assistance, feel free to send us a DM. Thank you for reaching out!

@Carvana @CarvanaHelp was interested in buying this car. But being charged $690 shipping for a car that is 7 miles from my home isn’t happening. I think after that lie I was told by customer service advocate that it’s in Florida now did it for me. Bought three cars, but not again

Happy Earth Day! 🌳 In honor of our customers, we’re donating to plant 2,000 trees - and gifting plantable tokens so you can put down roots, too. We’re growing something bigger together.

This Earth Day, from inspection centers to vending machine hubs, Carvana employees across the country got their hands dirty planting trees in the communities where we live and work. Small actions. Big roots. 🌱 #EarthDay #CarvanaCountry

Thank you for sharing your experience. We’re truly sorry to hear about the challenges you’ve faced with our team and SilverRock coverage. Your concerns are important to us, and we’d like to understand better to help address them. Please share more details with us via DM so we can assist further.

@Sinickal @Carvana How’s it going now? Also in the worst circumstances with carvana. Every review looks good about them is fake. @Carvana is being sued and ruining peoples lives

This is day 22 without my car: @Carvana provided keys that don’t fit the manual lock on my 2025 Jeep Wagoneer. @DARCARS has been incompetent and has stopped work on repair. Customer service is a JOKE and I DO NOT recommend either company.

Some people show up for their community and family every single day. Jemeena is one of those people. CarvanaCares teamed up with Shaquille O'Neal at The Shaquille O'Neal Boys & Girls Club of Metro Atlanta to surprise someone who gives everything to the kids and families around her with something she'll never forget. Because when you take care of your community, your community should take care of you. #CarvanaCares #Carvana #Shaq #BoysAndGirlsClub #Atlanta #CarGiveaway #Community

There is nothing quite like the feeling of getting your very first car! A massive congratulations to on this exciting milestone. Wishing you many happy miles ahead! 🚙 💨 #CarvanaCustomer

Hi Bethany, we're sorry to hear about the trouble you've been facing with your vehicle registration forms. It's certainly not the experience we strive for. Could you DM us with your email and order details? We’re eager to help resolve this issue and ensure you get the forms you need. Your feedback is important to us, and we’re committed to improving your experience.

Unfortunately have been incredibly disappointed and let down by @Carvana - They should have never tapped into the new car market and stuck with what they knew best. Missing 2 critical forms for vehicle registration and despite multiple calls, they still can’t get it right.

Hi Bethany, we're sorry to hear about the trouble you've been facing with your vehicle registration forms. It's certainly not the experience we strive for. Could you DM us with your email and order details? We’re eager to help resolve this issue and ensure you get the forms you need. Your feedback is important to us, and we’re committed to improving your experience.

@Sinickal Hi Silas, I'm truly sorry to hear about the prolonged wait for your car. We are committed to addressing your concerns and making things right. Could you please DM us your details? Your feedback is important, and we appreciate your patience.

This is day 25 without my car: It’s kinda weird to me that all customer service starts with “understanding my frustration.” You don’t. Please stop @DARCARS and @Carvana.

Hi David, we're genuinely sorry to hear about your experience with the verification process and the resulting order cancellation. We understand how concerning it can be when a down payment is held. Generally, it takes about 10 to 15 business days from the initial payment date for the refund to appear in your account, depending on the payment method used. Please know that we're committed to improving your experience and appreciate your understanding during this process. -Elizabeth

@Carvana horrible, unbelievable customer experience. Put a down payment on a car, was not verified and now that they cannot verify, the order is canceled but my down payment is held for 10 to 15 business days? I’m sure this business practice is hidden behind a lot of fine print

Congratulations on the new car! We hope you love it. Wishing you many happy miles ahead! 🚙 💨 #CarvanaCustomer

Full send @stanfordmgym! Love the energy 🌲🔴⚪️

Hi, I'm truly sorry to hear about the trouble you're experiencing with your car's manual keys, and I understand how frustrating this must be. We're committed to resolving this issue for you. If you're having difficulty sending a DM, you can try reaching us through an alternative method like Facebook and Instagram DM. Your satisfaction is our priority, and we're here to help.

@Carvana Thank you for responding to my post. As you can tell, I am quite frustrated with having a new car that can’t be used because manual keys don’t work and no one can figure out how to help me. I am struggling w/ X to get a DM to you, but trying.

@photo_bb @donnyyoung Hi! We're thrilled to hear that you and your mom had such a great experience with Carvana! It's wonderful to know that our quick service and offer made a positive difference. Thank you for choosing us and for sharing your story!

@donnyyoung Carvana was awesome with mom's used Mercedes! Had previously gone to CarMax and they gave us super low offer, so I said hey Mom let's try Carvana. They came next day quick inspection of vehicle, loaded up and she got $3,000 more than CarMax!! Thanks @Carvana !!

Carvana is kind of unbelievable. I bought a van online last week. It showed up at my house. Had a few mechanical issues… They’ve got a 7-day return policy, so my wife and I just picked a different one online. Drove to their location in town. Swapped it out. In and out in 30 minutes. No pressure or awkward waiting. No “let me talk to my manager.” It felt like returning something to Amazon… except it’s a car. Honest question… How are traditional dealerships still competing with this? Would you ever buy a car without stepping foot on a lot? - This is the kind of thing my reselling business is helping fund. Follow me @donnyyoung as I share my journey. #carvana @Carvana