CRUGG
2.2K posts

CRUGG
@cruggdev
programming/tech stuff with a bit of anime sprinkled in ⭐ 20 | they/she/he ger: @CRUGGde
hagen, germany เข้าร่วม Haziran 2021
318 กำลังติดตาม159 ผู้ติดตาม

@NearestCommit I mean... I've been trying to use OnlyOffice for over a month now, but it straight up doesn't launch on my machine 🫠
So I'm kinda stuck with the other options.
github.com/ONLYOFFICE/Des…
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Bold coming from a suite which applications crash more then it works normally.
If you want FOSS Office use OnlyOffice. PLEASE don't use Libreoffice
Windows Central@WindowsCentral
"Microsoft Office's "ribbon" user interface is apparently overrated — according to its open-source (and free) LibreOffice rival" LibreOffice argues that users who prefer Office’s ribbon UI are “demonstrating incompetence regarding formats on one hand, and subservience to proprietary marketing on the other.” The ongoing rivalry remains heated, and this isn't the first time punches have been thrown. (1/2)
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@slicedlime @lumaa_uwu Just saying "It's unsupported." feels a bit like a punch in the face to those people.
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@slicedlime @lumaa_uwu There's still no way to deny that Shaders are an extremely important feature for so many people who build things using Minecraft.
So some more transparent communication from Mojang regarding the impacts on these people would still be great.
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Another step towards vibrant visuals minecraft.net/en-us/article/…
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We've reached an all-time high of 87.6% autonomous resolution rate on @vercel support cases.
Best part: people truly love it. Even when the AI can't help, the overall UX is better (we auto-fill the ticket form).
Last week I had my "CEO supports day". It's now clear to me that:
1️⃣ Every single legitimate support case will be automated by AI. As in: the customer needs guidance.
2️⃣ The remainder of tickets will be triaged and prioritized by our AI PM for coding agents to work on
As far as 1️⃣ goes, as we continue to fine tune our agent, evals, models, and data sources, we are confident we can achieve near 100% resolution. Because we built and deployed our support agent on @vercel, we have full control over its destiny (screenshot below).
The issue is that customers sometimes reach out to report complex product issues or even defects. As in: the product itself needs improvement! The only way to help that customer is to fix our stuff 😄
This is how the era of autonomous software improvement begins.
A customer reporting a problem needs to ultimately result in code changes. For most companies, this flywheel doesn't exist. Support teams get overwhelmed, root causes don't get identified, documentation doesn't improve, incidents don't get filed.
In this future, every single time you reach out to us, you'll be very directly contributing to our platform getting better.

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@Krtzyy @CurseForge Given that not even Modrinth banned AI art when asked to by the community, I think the chances are even slimmer with Curseforge.
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i beg @CurseForge to implement rules against AI being used. sooo many hytale mods use AI photos and it's really annoying.
make publishers check a box saying they didnt use ai, and if they do remove the post until its fixed.
I think most of the community would support that lol
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Lesson learned:
Never use "REJECT" rules in Proxmox's Firewalls on a Hetzner Dedicated Server. Always use "DROP".
CRUGG@cruggdev
Getting a Hetzner Abuse Mail right before wanting to go to bed is amazing 🫠 And I don't have the slightest clue where my issue could come from 🥲
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@luciascarlet @stupidtechtakes @iJailbreak10 Not every phone supports true AOD tbf.
My phone for example goes completely black after sitting idle for like 30 seconds or so and there's no way to make it stay on permanently.
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@stupidtechtakes @iJailbreak10 why in the name of fuck would anyone need a notification LED in the age of AODs
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@Hetzner_Online are you aware of any issues/downtime regarding the "Retry" feature on abuse tickets?
I hopefully resolved the issue but can't know for sure since my Retry has been pending for 12+ hours... Normally it takes like 10 minutes or so...
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Hey @KeychronMK @keychronsupport, a few weeks back I had the worst support experience of my life with you. I was lied to, mislead, support didn't fully read my messages and took way too long.
I have reached out about this for potential compensation or similar but never heard back
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@thomaspaulmann @raycast I was already on the latest version, but toggling the extension off and on again fixed it!
Now my move to Windows finally feels 100% complete, thanks a lot for making this possible!
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