FREENOW UK

We’re excited to present the winner of the 2023 @MercuryPrize with FREENOW Album of the Year, @ezracollective with 'Where I'm meant to be' 🏆 #FEELFREENOW #MerucryPrize

@jon_coys @jon_coys Hi Jon, sorry to hear about this. Can you please raise this with our driver team? free-now.com/uk/get-in-touc…

@FreeNow_UK how are you allowing yellow badges to pick up in central London, whole of London swamped with them

@Robotkev @FreeNow_ES Hi there, I'm sorry to hear about this - can you please send us a DM with your Freenow account details so we can put this right?

@FreeNow_UK Don't rely on Freenow to take you to the airport. I pre-booked a 04:45am pick up to take me to Gatwick. No show by driver so I missed my flight @FreeNow_ES taking no responsibility. Disgraceful

@CarpetCabbie Hi there, sorry to hear about your issue with the fare calculations. Can you please contact us with some examples so we can look into this? free-now.com/uk/get-in-touc…

@FreeNow_UK awful fixed fares don’t factor in that it’s a bank holiday!

@b836ededc9b549b @TfLTPH @TheLTDA @The_LCDC @b836ededc9b549b Hi there - can you please send us a DM with some more information about this so we can investigate?

Yellow badge driver plying for hire outside his licensed area, accepting immidiate job (not prebooked) on @FreeNow_UK app! This is clearly in breach of his licensing condition and insurance @TfLTPH . @TheLTDA @The_LCDC

@7DCCCWVPATGM @Uber Hi Doug, sorry to hear about this - can you please send us a DM so we can assist?

@lennythepen @GBNEWS @lennythepen

This is my second attempt to unsubscribe from @GBNEWS. I only gave them my email address to read an article I was sent. They take no notice of my unsubscribe action. @FreeNow_UK are worse. I never signed up with these cunts. I don't hold a licence yet they're offing me work 🤷🏻‍♂️

@lennythepen @lennythepen

I have never used @FreeNow_UK yet the cunts keep harassing me with unsolicited emails. I have unsubscribed on numerous occasions, but the cunts carry on harassing me! How they got my email address and personal information only TfL knows. #Freenow fuck off!

@ReformedMr @ReformedMr

Are you fucking kidding me @FreeNow_UK ? Friend got a cab from SW5 to Victoria Stn. HTF do you charge those extras? £6!! And bless the person they even tipped the driver. after speaking to me, they have deleted the app. What is a service fee?

@lennythepen Hi Lenny, sorry to hear about this - can you please get in touch by DM letting us know your email address so we can look into this?

@nidush_ @nidush_

Breaking my fast during Ramadan in a taxi should not lead to confrontation. When I explained I was fasting, the driver said he “couldn’t know I was Muslim.” I wasn’t aware fasting required proof of religion. @FreeNow_UK

@nidush_ @nidush_

@nidush_ Hi there, I'm sorry to hear about your issue with a driver. If you haven't done so already can you please contact us at your earliest convenience with more information about what happened?

@LONDONCAB1 @TaxiManTips @TheLTDA @LTDAForum @The_LCDC Hi there - our app would only allow drivers to pick up in the area that their licence allows. Can you please send us a DM with some more details about this so we can check what's going on?

@TaxiManTips He is always touting bottom south audley st! I c yellow picking up @FreeNow_UK in center! Are they allowed @TheLTDA @LTDAForum @The_LCDC

So many yellow badges in Mayfair 🤔

@Cpood50 Hi - sounds like this might be an issue with the X app, as we're still receiving DMs from other users. Can you please reach out to X support to see why this might be?

@FreeNow_UK How do I DM you, it won't let me?

@Cpood50 Hi Ciarán, our DMs are open so you should be able to reach out - if you're having issues with this you can also reach out at help@free-now.com, via our website or via the help section on the app.

@karenwalkerfan2 Hi Sharon - our app isn't down at the moment. Are you having any issue using it?

@MeriePurple Thanks! I'll respond to it now.

@FreeNow_UK I have been charged for a trip, I was not in the vehicle for!!! We waited for the cab and he never arrived to collect me!! Your customer service chat doesn’t work!!! Please refund me!

@MeriePurple Hi Mona, I'm sorry to hear about this - can you please send us a DM with your account's email address so we can take a look?

@MarkyMark16700 Hey🙂️ Please contact our customer service free-now.com/uk/rider-care/, they will gladly help you with your issue. BF @ FREE NOW

@FreeNow_UK your app is awful with addresses . I move the pointer to my house and it puts in an address down the road . It’s a joke . Oddly Deliveroo app is spot on , your taxi app sucks

@Bobbie_Geno Thanks for getting back to us. I can see that your trip took place in Athens, and this account is for Freenow in the UK - I've redirected your query to our Greek passenger support team who will be in touch shortly.

@FreeNow_UK first time using your app and I’ve been charged €220 for a €25 trip. What the hell is this? I need a refund immediately, this is outrageous.