Merchoid

@king_body_art @Bozzers our TMNT jumpers are made in the UK

@Bozzers @merchoid whats on the tag as in what country was it made please

Hello I wanted to show you my Christmas jumper from @merchoid. It's bodacious isn't it?

@AlucardReznor our help desk advise that they have already emailed you in response to the contact form you submitted through our website. Please can you reply to them directly via email

@merchoid Here is one last photo of the red keycard with the paint coming off while it is placed inside its case. If this doesn’t get solved, then after the second item I have ordered from your site arrives I will have to make it a point to avoid purchasing from your store in the future.

🚨 LAST Loungefly drop of February is HERE! and what a pairing haha! 🤣 Grab yours now at Merchoid.com. #Loungefly #Shrek #ATLA #OgresHaveLayers #ElementalStyle #Merchoid #merchoidstyle #shrekloungefly #loungeflycollection #loungeflycollector #avatarthelastairbender

@Trib_Ey thank you. We have passed this over and someone will get back to you today

@merchoid any chance you can please respond to my email about the holes that have appeared in the stitching in my TMNT Christmas jumper? Thank you!

@Trib_Ey PLease could you let us know what your support ticket ID is so we can ask the help desk to chase this up?

@edkidd01 Please email our help desk on support@merchoid.com with your order number and they'll be able to advise

@merchoid ordered a Xmas gift, paid extra for delivery to make sure it was delivered before Christmas, UPS didn’t attempt a delivery, I was home all day, and now it’s being returned to sender. What are my options?

@jurassic321 please could you let us know what the order number was so we can find out what happened for you?

😠 Shame on @merchoid for ruining our main Christmas present. Ordered back in October, came in to stock at the start of December, status didn’t update to dispatched so we phoned to find out why it wasn’t sent, then got cancelled without even an apology, right before Christmas 😠

@amysians we don't send out update emails for date changes as we provide an order lookup facility on our website that can be used at any time to see the status.

@merchoid hi an item I pre-ordered as a Christmas present has been pushed back til February???? I've had no comms since the initial confirmation, really, really poor.

@JessR1986 thank you, we have passed this on to the customer services manager and they will respond before midday

@merchoid good afternoon, I have sent an enquiry to chase a missing parcel and have had no response. I really need this sorting ASAP as it is a gift that is needed for in 10 days time

@JessR1986 please can you us know your support ticket ID number so we can chase this up with the help desk?

@JessR1986 our help desk respond to messages Monday to Friday 9am-5pm. Usually they respond within 1-2 working days but this can be longer during peak times. You can use our self-service order checker here help.merchoid.com/order-status/ to answer most queries

@sub_crash they're still only available to preorder at the moment, not on general sale. Unfortunately there was a manufacturing delay. You can check your order status and estimated shipping date here - help.merchoid.com/order-status/

@merchoid What is happening with the squig hoodies that seem to be on sale everywhere but my pre order that i okaced last November still hasn't been completed?

@merchoid I have been waiting since last November for a reorder item and have still not heard about it. 9 months is a bit extreme for someone to have to wait for an item that has already been paid for..

@Abdul_Rulez this will be picked up today

@merchoid is there anyone working in the customer service of merchoid. i have contacted via e-mail twice. and no one has replayed back and its been 6 days. Ticket id 645911

@LamerGam3r do you have the support ticket ID number so we can chase this up with the help desk for you? When you send an email or submit a contact form you should automatically get a message confirming it's been received that will give you a 6 digit reference number

@merchoid I’ve been waiting for an order since February and it has been pushed back by 6 months, have contacted support a couple of weeks ago and not heard anything back. The item I have ordered is being advertised again on your emails which is disappointing to see Please help.

@sub_crash you can check the order status page for the most up to date preorder information here help.merchoid.com/order-status/ or you can contact our help desk directly on support@merchoid.com

@Aquadragon01 @Loungefly Our resident Ice and Fire nerd tells us that both two-legged and four-legged versions of the sigil have been used in the shows so technically it's show accurate. GRRM's own comments about it are on his blog georgerrmartin.com/notablog/2024/…

Scuse me @Loungefly your Targaryen bag I found on @merchoid is all wrong the Targaryen emblem of a 3 headed dragon only has 2 legs not 4 and only 2 loops in the tail NOT 3 🤣

@volter you can check the latest preorder update on our website here help.merchoid.com/order-status/

@merchoid any word on when the Goemon plush will be in stock to ship to USA?

@Burneye2k it's not due to be in stock until August. It's listed as a preorder on our website and the estimated shipping date for preorder items will be displayed directly below the add to cart button so you can see it before ordering.

@DARKdcKNIGHT can you let me know your order number so that I can resolve this for you please?

@merchoid , yeah I got my order today, and this is how I got it.....I need a full refund or another one.....DM me please......

@DARKdcKNIGHT Hi Kev, we're sorry to hear that there's been an issue, please can you advise what issue you've had? - Louise