Paul Sinclair

The true spirit of Christmas #squirtycream

Making sure the birds in our back garden have water and food!

Are you going to help me @bookingcom? No one has resolved the issue and you have quite a lot of my money and there has been no booking made!!

@bookingcom I have just booked accommodation via your site. *Money has been taken from my credit card* but when booking there was a 'we had problem taking your payment'. I have had no confirmation email and am in limbo. Please help!

Ordered three burgers and fries at @shakeshackUK on Monday night. When I went to collect was told they had "run out" of ketchup. I said to the manager "There's a Sainsbury's 5 mins down the road, why don't you just go and buy some?" – but he just looked at me blankly.

Because I live in London, whenever I'm in another town and parking on the local high street is FREE it just seems AMAZING.

If anyone's interested, @LNER gave me £22.50 compensation per ticket when I complained no catering *at all* when travelling first class!

Talk about semantics. Complaining to @LNER online (via chat) about a lack of catering on a train and told I have to email "customer relations". "Aren't you customer relations?", I ask. "No, we're customer services". 🙄

@MercedesAMGF1 'Strategy' was supposed to be the card you were going to play to help Lewis and George progress. Why didn't you pull Lewis in a few laps early to go onto slicks in an attempt to gain positions, instead of just doing it at the same time as everyone else?

Tough weekend in Imola, we’re sure you’ve got plenty of questions for us. Drop them down below and we'll answer as many as we can in this week’s Akkodis Race Debrief. 👇

@Barclaycard Yes, you've had my claim for 40 days. You told me 15 days response time when you already knew we were in a COVID-19 situation. I've had 4 emails saying 'there's a backlog please be patient'. Ridiculous. You're as bad as @VirginHolidays

@mrpaulsinclair Hi Paul, I'm sorry for the delay in getting back to you. Have the team advised we have your claim? Sarah

I'm seeming to hear more travel refund complaints re Virgin. If you've tried for a refund can you let me know - is it Virgin Atlantic or Virgin holidays - have you got your refund - if not what's the issue - how long has this been going on And @MoneySavingExp will take a look.

@MartinSLewis @MoneySavingExp @VirginHolidays Also, raised this as a dispute with @Barclaycard and they've been useless as well. They promised to get back to me in 15 days, but 32 days later still waiting. They are 'working on back log'...

@MartinSLewis @MoneySavingExp Was due to travel with @VirginHolidays on 4 April. Holiday was of course cancelled & on 1 April was told would get a refund in 45 days. Then on 11 May was told they 'couldn't confirm' when the refund would come. Then on 11 June told it was going to be 120 days. Still waiting!!

I can do a bank transfer in 30 seconds, but a month and a half later I'm still waiting for them to give me my money back.

.@VirginHolidays are supposed to be refunding me for a holiday that didn't happen. They said it would take "up to 45 days", which is a long wait. Now (on day 41) I get an email saying "we can’t confirm what the timescale for your refund will be right now"! Unacceptable.

@VirginHolidays You do. So will look forward to hearing from you.

@VirginHolidays It is impossible to get through on your phone line to cancel a booking. Been on hold for over an hour. Can you please help?

@VirginHolidays I have sent you the DM requested, so if someone could respond to it, please. Thanks.

@VirginHolidays Yes it is before 16th, so will DM.

The only delivery slot available in the next 36 days is 15 April. Except when you click on that day, it says that's not available either! Your delivery calendar doesn't work. Cannot look at May for instance. I realise these are extraordinary circumstances, but this is poor.

.@Morrisons when is your website going to be working? It has been down for 3 days!?