Optus

Hi Hans, I'm sorry to hear our Sales Team via the app or calls could not assist you with your query. It's certainly not the experience we want for our customers. This has been marked as feedback for the relevant teams to review. If you need assistance with anything else please don't hesitate to send us a DM - we are a 24/7 team here on Social Media -San

I gotta say @Optus online sales experience from the app is horrendous. Followed it up with calls, and again horrendous. Now I have to go to a store, which goes completely against what I was trying to avoid in the first place. #FingTelcos

@the_shagman Could you kindly send us a DM which will allow us to look into this for you? - Robyn

@Optus when are you going to remove the overhead cable you cut down and left on my driveway in brisbane, months ago. 4 times I've called. Do you believe in customer service?

@gustielrazzaq @gustielrazzaq Hi Gusti, we're sorry to hear you're experiencing issues with your 5G connection. Please send us a Private Message with your full-service address, so we can investigate further. -Enku

This is the power of claimed @Optus @optus_help 5G .. location balcatta 6021 .. totally shit !!!

@P__WalleyXx Hi Perla, we're sorry to hear you've been unable to recharge your prepaid service. Please send us a Private Message, so we can take a look and investigate this further from our end. -Enku

@Optus hi, feel like i lost my pre paid number because i was unable to recharge during this help?

Earlier today, some Optus customers may have experienced intermittent issues with their mobile services. This has now been resolved, and services are operating as expected. We thank you for your patience and apologise for any disruption caused.

@Katy_Cat_Jessie It's not great to hear your interaction was cut short. Please don't hesitate to send through a Direct Message should you still require assistance. - Dillon

@Optus told me i could have s refund on my nbn bill after i told them i was going to ACCC and then conveniently the chat got disconnected (my mobile service also with optus. cant wait to be finished on that contract!) then its off to literally any other provider

@Katy_Cat_Jessie Thanks for letting us know. I completely understand how frustrating this must be. If you do end up needing any further help, feel free to reach out via DM and we can take it from there if needed. – Kyri

@Optus im actually talking to the optus customer service right now, but now ill be turning my attention to the discussion im having with the ACCC since optus is claiming my service was used despite them cancelling again, without my knowledge

@Optus be charging me for a service they shut down without telling me and acting like they didnt do it 🤣 fucking useless.

Thanks for clarifying. Optus 4G coverage is available in Adventure Bay with no known issues or maintenance occurring causing impacts to service/s however, there is no coverage for 5G meaning that you may see a fluctuation in service performance as traffic crosses the network. You may experience the same fluctuation is Bruny Island as 4G coverage is limited in the area. You can view our Network Coverage here → srkr.io/60114pf. – Dillon

@Optus Across Tasmania. Latest problems at Bruny Island’s Adventure Bay. I am on holiday.

@Optus at Adventure Bay, Captain Cook holiday park, Tasmania. 3 bars 4 G. Hopeless.

@the_shagman Oh dear, that's certainly not good. Please can you try this link → srkr.io/60114pv. - Robyn

@Optus no still nothing happens. thanks anyway 😊

I will be calling the ombussman this week after repeated requests to @Optus to fix an issue at my house have been ignored

@callejap Hi Patricia. Sorry to hear about the service issues you are having. If you can send us a DM, we can assess this matter further from there. - Kyri

@Optus what’s happening with the wifi today ?

@the_shagman I’m sorry to hear that. If you use the link below, it should allow you to send us a message from there. Let us know how this goes. – Kyri twitter.com/messages/compo…

@Optus Ok it wont let me send a DM I click on the message icon and nothing happens.

@the_shagman I can definitely understand the hassles caused. Nonetheless, if you were to still send us a DM, we can look to follow up on this matter for you. - Kyri

@Optus i have spoken to optus multiple times re this. each time the bloke i talk to emails the techs ( or whoever) and says they will contact me. No one does. @Optus snd @Telstra are fighting over whose cable it is, so it justs there, on my driveway. @Optus has all this info.

Hey Allan, thanks for getting in touch with our Social Media Team. Could you please provide a few more details about the username and password you're referring to? Are you looking for the login details for your modem, or for your My Optus account? You can also check out the links below for both Mobile APN settings, and APN settings for Mobile Broadband and Home Wireless Broadband. Mobile APN settings → srkr.io/60124Oe APN & technical settings for Mobile Broadband and Home Wireless Broadband → srkr.io/60134O5 - Tam

@Optus where would I find the following information which should only relate to me; 1. My APN 2. My username 3. Password. I'm trying to set up a security at my place. Need 4register.

Hi there, sorry to hear that you have run out of data and have not been able to get assistance, this is not the experience we want you to have. There are options available for more data, depending on if you have a prepaid or postpaid plan service, including Unlimited Data Day → srkr.io/601946c or Endless Data → srkr.io/601046Y. Send us a DM with your service type, and we will look into this further for you - Mary

i'm a cash cow & they always looking for new ways to punish me, even after 25yrs 🌚 @optus

@Tim_R_Brown Hi Tim, sorry to hear you had trouble activating a plan when you gave us a call, this is not the experience we want you to have. Please send us a Private Message with more information, so we can look into this and assist - Mary

Why @Optus have you outsourced your calls overseas. It’s absolutely 💩. All I wanted to do was activate a 5G plan on a sim. Something I’ve done before and it was not possible!!!

Hi there - apologies for any inconvenience this may have caused and thanks for reporting it here. So that we can report this to our techs and request the cable to be removed, can you please DM us and confirm : Name : Contact number: Details of the report:: Address: Nearest cross street: Additional info: - Aman

@Optus, seriously, you need to find wiremen who actually take a little care in what they do. They left this aerial cable dangling, strewn out on the road, ready for an inattentive driver to get caught up in it with their vehicle. No wonder you have a public image problem.

@QuantumHawk666 Hi there, sorry to hear that you are experiencing issues with your network. I'd like to look into this further for you, please send us a Private Message, so we can assist you with this issue. -Jay

The network gift that keeps giving @Optus