Optus

@billdogan I can certainly see where you're coming from and experiencing different internet speed on the same device while being at the same location is not ideal. Please send us a DM, so we can to take a look and investigate this further. -Enku

@Optus Don't be condescending, your automated responses don't impress anyone, you did READ the part about SAME device right???

@Optus @acmadotgov how do the speeds differ so dramatically, can't even get calls in Caroline Springs let alone data, same device, similar distances to tower, does the investment in Towers depend on your pay packet?? Next stop, TIO!!!! #optus #poornetworkcoverage #optusslow

@burnthetalmudd Hey there, I've replied to your Dm. We'll continue our conversation there to avoid double-handling. -San

@joshatticus Hey Josh, Thank you for reaching out. So that we can look into this further for you, please send us a DM. Dez

hi @Optus I'm like completely screwed because my phone died with my eSIM, and now I can't transfer it because it says I need to call you guys or go in store in the app but obviously I can't call without a SIM and even if I go to my nearest store, I don't have 100 points of ID

Hey Sreyansh, I'm sorry to hear about the issues you're experiencing with making calls after porting your number over to us, I understand the importance of staying connected. So that we can assist further, please send us a Private Message with more details, and we'll check it out for you. -Nic

@Optus I have ported my number to Optus yesterday. Since I have ported in, I am not able to make calls to networks apart from Optus. It’s been two days since I raised the issue but it has not even been resolved. Please help me resolve it asap

@gordonmcdonald Hi Gordon, thanks for bringing this to our attention. Please send us a DM so that we can assist you further. -San

@Optus Someone’s set up an account with my email address. I’m in the UK, I don’t have an account with you. You’re hard to reach. Please sort.

Hi Peter, thanks for bringing this to our attention. It's not good to hear you're experiencing network issues with your Optus service. If you haven't already, I'd recommend checking out our Network Status page for any outages or maintenance in your area. Take a look here → help.optus.com.au/6017B8bH. Alternatively, please send us a DM so that we can look into this for you. -San

@Optus internet extremely patchy in Melbourne this morning

@Firedingo Hi there, we understand that price increases, regardless of the amount, can be stressful, and we’re very sorry to hear that you are also experiencing slow speeds. We'd like to look into this for you, please send us a DM, so we can provide further assistance. -Jay twitter.com/messages/compo…

hey @antipovertycent Did you know @Optus is moving me from $58/month to $70/month mobile plan and they argue because I get double data and z discount to $65/mth that's somehow OK The fact I get less than 1.5mb bandwidth clearly doesn't factor into it. I get speeds slower than 2G

@headcasehair We understand how frustrating this experience has been. We can investigate the issue with your internet service further via direct message, so please reach out using the link provided below and we will take it from there. - Kyri twitter.com/messages/compo…

@Optus how much time have we wasted??? 😡😡😡

@headcasehair Hi there. We’re sorry to hear about the ongoing internet issues you’ve been experiencing. Please look to send us a DM so we can assist you further and follow up on this matter. - Kyri

@Optus Our company relies on internet as do most businesses and we have constant problems. Always spending hours and hours on the phone trying to resolve the issue 😡😡😡

@hkrob Hi Rob, we're sorry to hear about the runaround experience you've had trying to get assistance. It is certainly not what we aim to provide for our customers. Please send us a DM, so we can investigate the issue further. -Enku

@eevblog @Optus customer support is absolutely awful. I've made a complaint and that went nowhere (predictably) Spent over an hour yesterday on a basic query via chat. Will be looking to switch when convenient

Taking bets on whether this works better than Optus

@JasminaCv Thank you for reaching out. I'm sorry to learn that you're having trouble with reception. Please feel free to send us a direct message with more details about the issue you're facing. - Robyn

@Optus you are the WORST f*kn network EVER!!!

@lauzkate1 Hi Laura, we’re sorry to hear you’re still waiting for your device to be delivered. If you’d like to send us a DM, we can follow this up for you and look into it further. – Kyri

When you order a phone on the 8th of April and it's already the 30th of April and you are no closer to receiving your phone 🙃 @Optus #Optus

@BaronPhilbert Sad to hear that, Philip. Rest assured I have tagged your post as feedback to the relevant team for review and future reference. If you’d like, I can review your account to see if there are any options that will better suit your needs. Just send us a DM to proceed. Kartik

Recommendations for new NBN service, please? After 25 years, @Optus feels it's more important to reward new customers than existing ones. Anyone had experience with @Aussie_BB or @Kogan ?

@BaronPhilbert Sorry if you feel that way, Philip. You can speak with our Retention team either over the phone on → 133 937 Mon - Fri: 8am - 7pm (AEST) Sat: 9am - 6pm (AEST) Sun: 9am - 6pm (AEST) or via the Optus app messaging service to see what we can offer you and assist you further. Kartik

@Salvatorefromv1 Hey there, thanks for raising this with us, I understand the importance of getting the best value for your money. If you'd like, you can get into contact with our Loyalty team on 133 937, they are available 24/7 and will be able to provide you with our available options. -Nic

Dear @Optus Why am I paying $110 pm for internet access when starlink is offering $69pm

@scrumblebum1 Hi there, we're sorry that we have left you feeling this way. Please send us a DM with a detailed explanation surrounding your concern, so we can investigate the issue from our end. -Enku

Maybe one day @Optus might be strong enough to send an email from sonething other than “no reply” pack of morons

You can also send us a private message by visiting our profile and tapping the private message button. We’ve passed this on as feedback for further review and future improvement. As you’ve confirmed that a formal complaint has already been raised, we kindly ask that you allow our Customer Resolutions Team to review it. They’ll be in touch shortly to discuss the next steps. - Tam

@Optus Have you blocked me?I can't DM my complaint, I have lodged it with your customer service team, expect a prompt response

Dear @Optus Your stand in manager at the Westfield Coomera Store will be getting a complaint lodged via official channels, intimidated myself and my wife today, and refused to help, point blank. I will be lodging a complaint with the ombudsman as well #disgraceful

Hi Nehchal, it is disappointing to hear this has been your experience with porting your internet over to us and we do apologise. We have marked this as feedback for the onboarding team as we are always looking to improve our processes and customer experience. If you would like us to look into this for you please send us a DM with any reference numbers you have - Mary

@Optus Porting my internet to Optus has been painful at every step. The sign-up process felt archaic, and activation has been a nightmare. I’ve been on chats and calls with different people for almost 5 hours today with false promises along the way. Some of us have an actual job