Rob Spencer

@Cex I filled out a contact form over 72 hours ago, on contacted you on messenger over 24 hours ago but am still yet to receive a response. Do you reply to anything? Not what I’d call great customer service

@Barclaycard as a new customer your automated service is incredibly frustrating! And then after finally getting into a queue and being on hold for 45 minutes I gave up. Not a great first impression!

@lebara are the worst company I’ve ever had the displeasure of dealing with. Their tariffs are cheap for a reason, customer service is shocking and they lie through their teeth to get you off the phone. Be warned! I wouldn’t recommend to anyone. Shouldn’t be trading….!

Forest fans, if this is your phone please DM me. I have your phone. Found it on the street. @forestfocuspod @NFFC

@NFFC what have you done 🤦🏻‍♂️ Nuno definitely not the right replacement, poor Cooper! 😡

You’ve had unconditional support for two years. Whether you’re Xande Silva or Ibrahim Sangaré, you have been protected by one man, and one man only. So when he goes, and you’re the ones who downed your tools to get what you wanted, you must remember that. We will 😊 #nffc

@virginmedia @ofcom that’s my point you’ve reviewed and said there wasn’t loss of service. My devices didn’t report reconnection and we had No service until after the engineer visit. So 5.5 days with no service but you say not 🤷🏻‍♂️

@robsterno1 Glad to hear it's been resolved, your account would be automatically reviewed for compensation after it's fixed. If you'd like to discuss this further please call us on 150/ 0345 454 1111. ^AR

@virginmedia @Ofcom No internet at all for 5.5 days this month from 12:06AM on 06/09 until around 17:30 on 13/09 and your now trying to tell me that’s not a total loss of service? I work from home and we had no connection throughout this time. Couldn’t even connect to wifi 🤔😂😡

@virginmedia @Ofcom no the fault was resolved when an engineer attended Friday 13th and found a faulty f-connector. You’re not referring to ofcom as saying it wasn’t loss if services? If it had been up and down certain devices on my network would of reported this. They didn’t!

@robsterno1 Sorry to see you're having some service issues Rob, are there any problems listed online to explain 👉 virg.in/service ^AR

@virginmedia Yes they have said they’re working on it, and it’ll be fixed by they 16th 09:00!.. By connected device I mean anything connected via Ethernet / wifi connected to your router.

@robsterno1 Can you please clarify when you mean when you say access connected devices? However from your second screenshot it sounds like our team are in the process of checking the network for faults. We will update the service status page once we know more. ^BG

@virginmedia no broadband since yesterday morning due to a fault on your network with a fix date of the 16th! How can you consider that good customer service? Convenient outage when you’re giving until the 30th for people to cancel following your change of terms!

@virginmedia With a hard wired connection I can access the router and see multiple devices connected but if I try to access any connected device or access wifi it says device offline. Network diagnostics says no broadband connection

@robsterno1 I see, what happens when you just try to connect to your Hub? What error messages are you receiving? ^BG

@virginmedia The link just says there’s a fault and you’re trying to fix it. Why is your fault effecting my ability to connect to my devices on my internal network? I also question whether it’s a fault or uninformed network upgrade based on what was said on the phone?

@robsterno1 Hi Rob, I'm sorry to hear you're currently affected by an outage. Some faults can be quite tricky, and so can take longer than normal to resolve. Have you been able to track the outage online here:virg.in/service? ^BG

@biancalprice @coxandcoxuk At least you got it sorted, there’s damage to our table and their response was I should of unpacked and checked before the courier left!What courier will wait why you do that? None as they don’t have the time. Very poor customer service. Will not buy from or recommend to anyone

@coxandcoxuk you’re delivery charges are extortionate, and if paying a premium like that I’d at least expect next day delivery not over a week from order placement. What do you warrant such fees? I’ll certainly be looking elsewhere in the future.

@coxandcoxuk Does this look like it’s been handled with “extra care during transit to ensure that it reaches me safely, and prevents damage during delivery”? Not that it needed special handling as it’s incredibly light. So again i question your £30 charge and the week and a half wait?

@robsterno1 I'm sorry you are disappointed with the shipping fee. We use a specialist courier service for this item as it needs extra care during transit to ensure that it reaches you safely. The service option prevents items from sustaining damage during delivery.

@premierinn Does nobody answer the phones at your hotels?… I’ve been trying to call Lincoln City Centre since 07:30 this morning and they never answer? What sort of customer service is that?

@Apple Disappointed that although ordered a month ago! my daughter isn’t going to have her iPad to open Christmas Day and doesn’t look like she’ll even see it before the end of January. Not a great service! 😡