Thomas Sanderson

@pmyrps Hi Phil, We're sorry to hear this. Please can you DM us with your customer number and full address to enable us to look into this further. Thanks Laura

@tsblinds I raised an issue with a recently fitted blind over a month ago and have chased now 7 times. I have been told someone will be in touch urgently but this has not happened. Have you given up on your customers since being purchased by Hillarys?

@DgeEvans That's disappointing Gareth, Please DM us with your full address so we can look into it for you. Becks

@tsblinds unbelievably rude customer service from your call centre today. Order cancelled without telling us and meanwhile holding £100s of our money. Refusal to escalate to a manager. Could not make it up…

@sharonfeinstein Hi Sharon, I have since provided you a further update via DM. I appreciate your continued patience and will continue to update you further. Thanks Laura

@tsblinds continue to disappoint and cause distress with service and faulty goods. A company to be avoided if you want a smooth exchange and good service . Don’t listen to their gab. I have had nothing but pain

@sharonfeinstein Hi Sharon, this is most concerning! Please DM us with your full address so we can look into it further. Becks

@tsblinds I wouldn’t touch this company unless you want weeks of stress, unanswered messages, wrong deliveries , blinds that ruck up and incorrect measurements. Not to mention failed refunds . So far unresolved and pending goes on. Not holding my breath

@DavidRicho0912 Hi David, If there is something we can look into for you, please DM us confirming your full address. Many thanks Laura

@tsblinds who would ever buy from them.

@nbutch Hi Atin, Please DM us with your address so we can look into this for you. Regards Becky

@tsblinds having spent a fortune on my blinds for my house…the motors have packed up! And you cannot replace these motors…how can I get my blinds fixed?

@katieka26796839 Hi Katie, We'd like to look into this further, please DM us with your full address. Regards Becky

@tsblinds I would not recommend or use Thomas Sanderson as they don’t deliver their promise . Shutters up far better company

@Jessica_JNoble Hi Jessica, We are really keen to look into this for you, please DM us with your full address. Becks

@tsblinds Hi Laura, whilst I appreciate your response, nothing will be done. I have chased and chased and chased. I then received a phone call to say that they need to locate my blinds in order to fit them. This is the worst customer experience I’ve had during my six month renovation.

@tsblinds Will never use you again. Blinds haven’t been fitted and I’m still chasing your customer service as they were meant to be fitted last Friday. I’ve been told that someone will contact me, but apparently they haven’t learnt how to use a mobile yet.

@Jon99P Hi Johnathan, We'd like to look into this, please DM us with your full address & your friends address. Best wishes Becky

@tsblinds False promises from Thomas Sanderson. You offer a F&M hamper for a successful recommendation. We recommended you and they went onto order. No hamper received. Very, very poor!!!

@LUC66 Hi Lucy, We’re deeply sorry to hear of your experience with us and are keen to find out more, please can you DM us with more information? Yasmin

@tsblinds Honestly don’t think your company could do any worse but here we are. Truly shocking customer service. Regret ever contacting you.

@LUC66 Hi Lucy, Upon reviewing the account I can see you are in discussions with a Team Leader and they shall be trying to contact you again today. Thank you for your continued patience. Laura

@tsblinds I give up. I honestly don’t know how you’re still in business.

@LUC66 Hi Lucy, I can see that the team have since emailed you an update to confirm you will be contacted today. Thanks Laura

@tsblinds It’s a shame ‘looking into it’ doesn’t lead to any sort of meaningful progress in terms of resolving the numerous issues that have arisen since I regrettably paid you to make nineteen blinds for me.

@tsblinds Worst company I've ever had the misery of dealing with. Two weeks of trying to resolve the issues with my order, 13 blinds that don't fit, no one ever calls back and managers are "too busy to talk to customers" - I'm quoting your customer service rep there. Truly awful.

@MarcelleOfLlew Hi Marcelle, Once the service call has been attended your account manager shall follow up with you and discuss some options. Many thanks Laura

@tsblinds Hi Laura. The fitter has just got in touch, but it’s been 10 weeks since he promised to fix it and hasn’t. TS haven’t taken the opportunity to make good, so therefore I’d like to exercise my right to a partial refund #badservice

@tsblinds You guys fitted my blinds in April, and I’ve been waiting since then for you to fix the shoddy installation. The uneven spacing looks cheap. I’ve had enough of waiting now and want a partial refund

@MarcelleOfLlew Hi Marcelle, Apologies I forgot to advise you of time scales, the allocation process takes up to 72 hours (not including the weekend) so you will be contacted early next week. Thanks Laura

@tsblinds Hi Laura. Still no-one has contacted me. Your customer service is awful :(

@MarcelleOfLlew Thank you for confirming. This has now been logged on your account and a service call request has been raised. Your account manager shall follow up and will contact you once this has been allocated to an installer and will confirm next steps. Many thanks Laura

@tsblinds Hi Laura. I’ve had so many conversations with Jo and Bob about it, and Bob even came out to see how to fix it, but never came back! I first logged the issue with Jo on the 10th of May. This isn’t the level of service we expected from TS

@MarcelleOfLlew Hi Marcelle, Thank you for confirming your details. I have located an account but cannot see that any issues have been logged. We can certainly raise a service call request on your account to enable your issues to be assessed. Many thanks Laura

@tsblinds Hi Yasmin. My email address is marcelle@call-catchers.co.uk and my postcode starts SA3. I’d like to keep this public to demonstrate the poor service received.

@CallCatchers Hi, Thank you for reaching out to us! In order to assist you further, could you please provide us with your account details via DM? Yasmin

@tsblinds You guys fitted my blinds in April, and I’ve been waiting since then for you to fix the shoddy installation. The uneven spacing looks cheap. I’ve had enough of waiting now and want a partial refund