Kate Kirk

@ICOnews I've tried to make a complaint twice on your website & when I hit submit, it crashes. It's taken a long time to do & I don't really want to try a third time for it to potentially not work again?

@currys Please can someone PM about a direct debit query? Trying to contact you is a right pain! I'd like to know what a monthly DD is for please?

@HMRCcustomers Please can someone DM me with regards to me filing my tax return for 2024/25? Not sure why I am unable to do this and want it done asap. Thanks

@SouthWestWater @SWWHelp Why are you so hard to contact? I would like to change the name on my account please, and remove someone too? Your chat open isn't open, your WhatsApp option does not work? Please can someone get back to me asap as I need this done immediately. Thanks

@LloydsBank Yes I am aware thanks, but I went in and they said that all they did was send it in the post and that it'd take at least 5 days?

@KateKirk79 Hi, I'm Paul. Sorry to read of the difficulty you're having, Katie. If you can't visit one of our branches, you can pay cheques in over the counter in the Post Office. You'll find more info here: spr.ly/6012tJz0M

@LloydsBank I am getting really frustrated with your app. For the past 4 weeks, scanning in a cheque has taken multiple attempts. Today it says 'Deposit not accepted' and that I need to take it in to a branch. I don't have a branch close to me as it closed! I need this money asap

@TravelodgeUK Please can you DM as your Facebook account has not helped me and I can't get through to hotel by telephone. I have a question about our stay this weekend. Thanks

@LloydsBank Thanks for your reply. I have just gone to the PO. All they do is put it in an envelope and post it. She said it will take at least 5 days to arrive. It'd be much easier to just pay it right in :(

@premierinn Hi, I've emailed and Facebook messaged you. Please can someone get back to me asap as I have an emergency. Thanks

@Sainsburys_Bank I emailed you this two months ago and not had a response. Absolutely fuming as it has happened again! Please contact me asap.

@ThreeUKSupport Would be great if this information was easy to find on your website. Can I text and get PAC number and then swap it over in a few days once my new SIM arrives? Thanks

@KateKirk79 Hey Katie - you can get a PAC code via text. Text PAC and your date of birth (DDMMYY) to 65075. We’ll reply with your PAC and important information. If you’re leaving before your contract ends, the text will include any early termination charges. -Kate

@ThreeUK Why is it so hard to leave you and get a PAC number? 🤔 I am currently in a queue, of 25, to speak to someone. Would be much easier if it could just be done online, like when you start a contract....

@BristolCouncil Clear Air Zone charges - really quite unfair if you're not local and completely unware. If there's signage, then it obviously wasn't very clear as we did not see it. Give us a chance to pay the £9 first??

@TicketmasterCS Oh how rubbish 😫😭 Thanks

@KateKirk79 Hi, as this is O2 priority presale, if you're eligible please go through the O2 app to access tickets. Thanks.

@TicketmasterUK Hello! I've been trying to get priority tickets to Royal Blood (@ Bristol) since 9am and can't for some reason. There's no link. Please help!? 🙏😭

@Plusnet Please can someone contact me asap about my final bill being way too high! At last I am leaving you, and you've decided to charge me until 27.01.24 when our contract ends on 13.01.24. I am not paying past 13th. I have cancelled DD until sorted.

@Plusnet I would rather have a way of doing it, so that I can prove you have been informed. Posting a letter or telephone does not do this. I would like to send a message or email please. Thank you.

@KateKirk79 Hi Katie, we don't handle cancellations over social media or emails but please send a letter to: Plusnet PLC, The Balance, Pinfold St. Sheffield S1 2GU. - Adam - Plusnet Sheffield

@Plusnet Our 24mth contract runs out on 13th January. Do we need to let you know beforehand, not to renew it as we want to leave?

@Plusnet I would rather cancel my contract in writing please, not via the telephone, as I have had issues with you in the past which involved conversations on the telephone.

@KateKirk79 I'm sad to hear you're not wanting to renew with us, if there's anything I can do to change your mind, please let me know. If you still wish to cancel, you can reach our friendly support team on 0800 013 2632 to arrange this. Best wishes, Samantha - Sheffield

@darlosworld @Plusnet That's awful. I am so sorry for your loss.