Shopify Support

What's new: Help Center now prepares your advisor before you connect. We pull context from your Sidekick chats and recent searches, ask you to fill in any gaps, then pass everything to your advisor so they can start helping immediately — not gathering background. One click to enter the queue. We hit the ground running.

@john_mccain__ @celispj Compliance with our Terms of Service and Acceptable Use Policy is required for all store activities and products. If you have a complaint against a merchant or app, please report it here: bit.ly/3Yp98Bn.

@celispj Same issue Shopify never did anything about it

This is a first, app dev straight up copying our name for some free app store juice. Ridiculous.

@xseventy7nails @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

Hey @Shopify tell me why after 4 calls and 4 emails I am still locked out of my store after almost 72 hrs. Number change causing 2FA code to go to old phone. No one seems to know how to help . Help?

Thanks for reaching out! We're unable to provide account specific support over social media, so we would always encourage you to reach out to our live Support Team for store specific assistance. They can be reached through our Help Center here - help.shopify.com That being said, if you already have a ticket with our Support, we can certainly check the status of that ticket for you. If you do have a ticket already, would you be able to let us know the ticket number here?

@ShopifySupport @Shopify Let me share the ticket number

@Shopify @ShopifySupport someone hacked my account and changed the account I want my account ASAP ! Please resolve this issue at priority

@j0shperr0 We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure. twitter.com/messages/compo…

@ShopifySupport I have an urgent issue due to login information being compromised. I’m unable to initiate most transaction types following false transactions+changes to key settings. Our email is also compromised so please reach out to number ending -8224 for flora-192253

@ibleedboxing We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure. twitter.com/messages/compo…

Shopify please bring back customer service. @Shopify why would you eliminate something that was so helpful. We pay to use your services so why can’t we speak with an agent?

@schi54199 We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure. twitter.com/messages/compo…

@ShopifySupport Shopify, help! Can you hear me? Locked out two weeks—no sign-in, old 2FA blocks everything. @ShopifySupport

What's new: Help Center now prepares your advisor before you connect. We pull context from your Sidekick chats and recent searches, ask you to fill in any gaps, then pass everything to your advisor so they can start helping immediately — not gathering background. One click to enter the queue. We hit the ground running.

Thanks for reaching out! We're unable to provide account specific support over social media, so we would always encourage you to reach out to our live Support Team for store specific assistance. They can be reached through our Help Center here - help.shopify.com That being said, if you already have a ticket with our Support, we can certainly check the status of that ticket for you. If you do have a ticket already, would you be able to let us know the ticket number here?

@ShopifySupport @tobi I talked to Support already but they say it’s the way it is and that this is the time and this is the process. This is why I need someone real to step in @tobi

All the right people are excited about this one. Beautiful idea.

@teemtechy @Shopify Thank you for contacting us! To ensure the security of your account, we're unable to discuss account specifics on social media platforms. For secure assistance, please access our 24/7 Help Center here: bit.ly/3UmLdkP.

@Shopify My store got terminated, can you please help me check because i have funds there pls help me check for reinstated?

@skyestar40 We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

@ShopifySupport Locked out of my store (twista-sis) for 2+ weeks. Submitted all ID incl photo ID 3 days ago to remove 2FA — still no access. Store launches tomorrow and customers can’t pay. Can’t access live chat. Urgent — please escalate.

@AdikrzAnusha We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

My Shopify balance now shows €0 — yet I have full proof of all transactions and revenue generated. My payouts were transferred to a third-party (Shopify partner) without my authorization, and now I’m being told nothing can be recovered. I am a single mom with three kids. I trusted this platform, and now I have lost around €20,000. This has caused serious financial hardship, and I’m struggling because of this situation. This is unacceptable. I expect immediate accountability, a proper investigation, and a clear resolution. No business owner should go through this. #Shopify #Ecommerce #SmallBusiness #Accountability

@halima9143 We appreciate your message! For the protection of your account information, we cannot address account details through social media. Please use our 24/7 Help Center for secure and authenticated support: bit.ly/3UmLdkP.

We're aware of an issue impacting multiple Shopify services. We are investigating this issue and are working to resolve it. You can find the most up-to-date information about the issue on our status page at shopifystatus.com, and we will share more updates as soon as possible. Thank you for your patience.

@Wrckncrw @Shopify Compliance with our Terms of Service and Acceptable Use Policy is required for all store activities and products. If you have a complaint against a merchant, please report it here: bit.ly/3Yp98Bn.

@Shopify your FlexWrap store is ripping customers off with no avenue to dispute. I ordered two knee supports for $10 to give them a shot, and suddenly they charged me for a $50 warranty and $150 membership I do not agree to! Total bullshit!

@LRofeim App review times are longer than usual right now and we apologize for the wait. For more information: community.shopify.dev/t/longer-app-s…

30+ days for a Shopify app review is not OK, especially after we’ve invested so much time and money into building it. We already have 2 successful apps on the App Store. Docs say 2 weeks. @ShopifyDevs @ShopifySupport @ShopifyEng @Shopify

@retowaelchli Thank you for contacting us! To ensure the security of your account, we're unable to discuss account specifics on social media platforms. For secure assistance, please access our 24/7 Help Center here: bit.ly/3UmLdkP.

@ShopifyDevs & @Shopify did you change your login system? It forces us all the time to resent the account, since I switched my phone - please fix.

@RichP We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

You have to be kidding me. @ShopifySupport support cannot detach my partner account from a client store and is telling me the only way I can get Staff access is to use another email address. "This specific loop you are experiencing is officially classified on our end as a known system limitation. Because of this, there is no higher team we can escalate this to for a manual backend override or a quick fix." @Shopify this is completely unacceptable! I need access to Application Development and Staff user is the only way to do this(this is another issue!).

@pattagod @tobi We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you and to ensure your privacy is protected.

Hi Tobi, sorry to bother you here. We’ve been stuck in Shopify App Review for over two months and keep getting rejections that make no sense. We were told we don’t use Shopify APIs and didn’t provide test credentials, even though both are easy to verify. We were also rejected for not using theme extensions, even though we never requested theme permissions. This is especially frustrating because we already have 50+ active Shopify merchants through custom apps and are only moving to the App Store because of the new policies and we bet on your distribution. We also support 200+ active merchants on other ecommerce platforms. I’d really appreciate it if someone could step in and help us get this resolved. Tried DMing you but it wouldn’t let me send.

@ohenebeauty Thanks for reaching out to us! In order to troubleshoot any issues you may be experiencing, we encourage you to reach out to our live Support Team for assistance. They can be contacted via our Help Center at bit.ly/3UmLdkP.

Hi @ShopifySupport not i’m not seeing any eligible shipping services 4 many orders in queue. I’ve troubleshot to confirm that all of the shipping addresses R complete & that carrier shipping label accounts R setup w/ carriers & I also hve shipping zones & rates & pack dim accurat

@philiplicausi Thank you for contacting us! To ensure the security of your account, we're unable to discuss account specifics on social media platforms. For secure assistance, please access our 24/7 Help Center here: bit.ly/3UmLdkP.

@ShopifySupport why is it saying shipping past due error when the orders came in within the hour? come on costing us thousands with all these issues

@SkyZeyn We've sent you a DM, hopefully that will show at your end any time now.

@ShopifySupport I can't message you in your private inbox. Your inbox isn't working. On Shopify, messages aren't going through to the support team. They write to me, but my reply isn't being delivered. I've emailed company's email address but haven't received a reply yet. Please try messaging me