Dan Haley

Dec 10: Cambridge, MA cancels Flock contract. Dec 18: Flock finds the killer of an MIT professor.

Oakland debated, and the facts won out. • Fact — after Flock tech was deployed in Oakland in 2024, violent crimes were solved at an increase of +11%. • Fact — Flock tech is instrumental in solving 1 in 10 crimes in Oakland today. • Fact — a coalition including the @OaklandNAACP and Oakland Chinatown Chamber of Commerce made their voices heard tonight in favor of the Flock contract. And finally, fact — tonight, the City Council voted 7–1 to continue using the tools proven to reduce crime and protect the community.

@Massport why is there never a jet bridge ready any more when a plane arrives at Logan? So aggravating.

@Clear line at Boston Logan = uncomfortable insight into my own psychology. Wait time indisputably longer (by a lot) than ordinary pre-check. But I wait in it. Because I paid extra.

@VerizonSupport has been moving its “commitment” for service restoration back in twelve hour increments for two and a half days. If it is an estimate, say estimate. A “commitment” is something different.

Some recent thoughts on executive succession planning. todaysgeneralcounsel.com/from-success-t…

@JetBlue @JetBlue keeps “updating” departure time to say flight leaving soon. Meanwhile, there literally is no aircraft and no crew. Would be so much better just to be honest and let passengers figure out a workable plan. Instead, we sit here waiting for the next fictional “update”.

@JetBlue Thanks but that is nonsense. The flight crew literally just disembarked and LEFT and they announced the aircraft has been taken out of service.

@JetBlue Yes I understand. That is the issue. The information in the system is entirely divorced from the reality here. Telling everyone, including agents trying to rebook, that we are leaving in a half hour on an imaginary airplane is maddening.

@DanHaley5 If the aircraft has been taken out of service, the plan would be to find another one to replace it. Our info isn't showing the flight has been cancelled. We are still showing a departure time.

@JetBlue Thanks. I totally understand you can only deal with the info you have. That is kind of the issue. The reality here is very different from what the system says.

@JetBlue 2745 BOS to RSW. No objection to fixing a mechanical issue, obviously. The conflicting information and rudeness, though, are irritating. Thanks for your help.

@DanHaley5 Let us know your flight number and we can get some info to you.

@JetBlue pushing flight back in twenty minute increments. Meanwhile, very grumpy gate agent says official info is nonsense and they are nowhere near done fixing undefined “maintenance issue.” Cannot recall last pleasant JetBlue experience. #airlineindecline

Oh you like Hamas? Siding with Hamas isn’t easy when you know what they actually stand for. Well done: FactsForPeace on IG

@united if you deliberately set out to design an experience to make people miserable and frustrated, you could do no better than what you have created in Denver today. Thanks for the memories.

@JetBlue getting weirdly cagey about flight delays. App clearly shows incoming flight an hour late. Monitors and gate agents insist flight out will only be delayed 40 mins. Second time this weird truth aversion has happened to me recently with them.

@JetBlue flight listing on time five minutes after boarding time with no plane at the gate. Flight crew openly joking that “nobody knows where our plane is.” So that’s encouraging.

@SixtUSA cool app, but absolute impossibility of getting an answer to a simple question or getting any response at all from customer service means first try is last try for me. Back to Avis.

@JetBlue would it be so hard to train your gate agents to give an update when the posted boarding time comes and goes and nothing happens? Basic customer service.

@newbalance would you please stop killing the 890 every few years? It is very frustrating to brand loyalists, like me, who spent the time and effort to identify the perfect NB shoe for our needs, and have to do the research all over again every time you decide to take it off mkt