Gr8 Customer

@DHLGroup @dhlexpressuk Please nobody every use @DHLGroup or @dhlexpressuk , non-existent service - not collecting my shipment 3 days running, cannot contact a human!

@DHLGroup @dhlexpressuk I've just been on eBay support forum and there are loads of people who had the same experience! Failed collections, what kind of state is your business in? Please sort it out, sellers need to ship else buyers get upset!!

@DHLGlobal your UK DHL ecommerce business serving eBay is appalling! Two failed collections and endless phone holding, no human contact just automated apologies! I've been here over 48 hours parcel at the ready! How can I help my buyer?

@eBay_UK @eBay @AskeBay Have you seen your help forum folks? Many issues with DHL e-commerce, failed collections causing your sellers big grief. Don't force your sellers to use junk couriers, please escalate immediately!! Buyers need parcels!

@ebay_uk @AskeBay You forced me to use DHL to ship my package, I've had two failed collections and am powerless to help my buyer!! I've been at home over 48 hours parcel at the ready, no humans to speak with at DHL, only automated apols. HELP!

@Ryanair @Ryanair how can I get help when your customer services team says they do not assist with EU261 enquiries? There is no way of replying into the original EU261 claim and customer services says it's another team's problem! No contact method, no accountability!! Terrible!

@Ryanair your customer service team then talked on and off with me for 30 minutes over chat, before it became clear they hadn't even read the information correctly! They then said that team (customer services) couldn't help and cut me off!

@Ryanair playing games trying to get out of fully paying EU261 compensation claims after my young son and I were stranded for 8 hours. We boarded an aircraft 3 times! I was ready to leave it until they only partially refunded expenses. What a bad customer experience!

@Ryanair playing games trying to get out of fully paying EU261 compensation claims after my young son and I were stranded for 8 hours. We boarded an aircraft 3 times! I was ready to leave it until they only partially refunded expenses. What a bad customer experience!

@Ryanair your customer service team then talked on and off with me for 30 minutes over chat, before it became clear they hadn't even read the information correctly! They then said that team (customer services) couldn't help and cut me off!

@Ryanair why don't you honour legitimate EU261 compensation claims? Records on your own system show I followed the express guidance of your customer service team to IGNORE voucher guidance and keep receipts for reasonable expenses. You then issue a partial refund minus vouchers!

I'm totally shocked to be praising an insurance company!! Finally one that sends an attractive renewal, lower than last year and more competitive than comparison sites. Very well done @Churchill, for not fleecing your existing customers.

@O2 Apple TV on @O2 ? How about you just don’t increase my bill by 14.9% and my wife's by 17.3% (both identical phones and contracts, explain that!) - so much for agreeing a contract - you freestyle adjust pricing! All a few months after major setup issues too! @tescomobile

Don’t miss the season finale of Hijack tonight, only on Apple TV+. Get up to 3 months of Apple TV+ on us. See how: o2uk.co/AppleServices Terms apply.

@GoodCustomer7 @O2 Not cool, can’t believe they get away with it. I heard @tescomobile doesn’t increase costs when you get a contract with them

@O2 More like how @O2 execs feel when they increase my bill by 14.9% and my wife's by 17.3% (both identical phones and contracts, explain that!) - so much for agreeing a contract when you can freestyle adjust pricing. All a few months after major network/setup issues too! #Bullies

How it feels to leave the house with 100% battery and no unread messages

@GoodCustomer7 @santanderuk Dude, that’s really dodgy, they should not close complaints that are not resolved

@santanderuk customer service may have damaged my credit history through their actions. I complained and they said they'd know for sure in July. They would call back in July to confirm, it was 'policy' to close the complaint case in the meantime. No call - I guess they lied.

@bancosantander customer service may have damaged my credit history through their actions. I complained and they said they'd know for sure in July. They would call back in July to confirm, it was 'policy' to close the complaint case in the meantime. No call - I guess they lied.

@Plusnet By ‘rock solid’ they appear to mean 0.85Mbps for over £25/month (when I was guaranteed >70Mbps for about £20) - I’m bored of phoning companies that move the goal posts so save yourself the hassle and pick another supplier

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@Plusnet By ‘straightforward’ they appear to mean 0.85Mbps for over £25/month (when I was guaranteed >70Mbps for about £20) - I’m bored of phoning companies that move the goal posts so save yourself the hassle and pick another supplier

Have you seen our shiny new look? Level up your internet game with straightforward broadband at straightforward prices - without all the fluff. That's a Plus

@Plusnet @Plusnet I guess it’s possible to get awards for great customer service when you sweet talk people into new deals and follow up with satisfaction surveys, but what about a months later when we experience prices being put up and performance going down?

Don’t bother with @Plusnet everyone, serial ‘over promise and under deliver’ offenders. Currently getting a whopping 0.85Mbps download when I was promised minimum 70Mbps - where is the accountability? Such a waste of my time queuing up to report poor performance

Why do @Plusnet agree a contract and minimum speed and then increase the price and decrease the speed (7x slower)? I’ve been stopped from leaving once before but it seems it was another fake deal.