Cleartrip

#CTAlert Due to ongoing airspace restrictions in the Middle East, flights to the region as well as connecting journeys might be affected. Customers are advised to verify the latest flight status with their airline before heading to the airport. If your flight has been cancelled, you can easily request a refund through the "My Trips" tab on the Cleartrip app: 1. Select your booking 2. Tap "Cancel Flight" 3. Choose "Flight Cancelled/Rescheduled by Airline" to opt for a refund Please note it usually takes 5-7 working days for the refund amount to be validated from the airline before we can initiate the refund from our end. We request your patience in this regard. We will notify you once the refund is processed from our end.

@Sovanadak Hi Sovan, we understand the wait must be frustrating. Please be assured our team is actively working on your request with the airline. We will inform you once we receive any update from the airline. Thank you for your continued patience. ~Sonia

@MoCA_GoI Thank you @MoCA_GoI. Request expedited resolution as travel date is near. Kindly ensure Cleartrip/airline addresses refund urgently.

@DGCAIndia @AirSewaIndia @MoCA_GoI AirSewa grievance already filed (Ref ID: DE121748). Issue: Undisclosed transit requirement at Kunming (immigration, baggage re-check & visa form) in @Cleartrip booking. Passenger unable to comply. Refund denied. Request urgent intervention.

@nishantjain92 Hi Nishant, we understand the wait must be frustrating. Please be assured our team is actively working on your refund request with the airline. We will inform you once we receive any update from the airline. Thank you for your continued patience. ~Sonia

@Cleartrip @flipkartsupport @DGCAIndia @airsewa_MoCA Dear Sir, I booked a flight from Riyadh to Mumbai on 7th as well as on 8th march 2026. Due to the war issue in Middle East the both flight got cancelled

@builder_rev Hi Revanth, please share your Trip ID with us via DM. This will allow us to review the details and assist you further. ~Mansi twitter.com/messages/compo…

@Cleartrip @IndiGo6E You guys help book the flight then cancel it stating flight not available but still its there and increase the price and refund is taking 12 days, I will be going to consumer court with this proof

@f644378c88d6497 @airasia Hi ABhishek, we sincerely apologize for the inconvenience caused and fully understand your frustration. Kindly allow us some time to carefully review the matter. We will get back to you with the necessary assistance as soon as possible. ~Upasana

Date: 20april2026 To,  1. AirAsia (Airline Company)  2. Cleartrip Pvt. Ltd. (Booking Platform) Subject: Legal Notice for Non-Refund of Flight Ticket Amount Dear Sir/Madam, I, Hawa Singh, had booked an airline ticket through your platform Cleartrip for a flight operated by AirAsia, with the following details: - Trip ID: 251202904688  - Passenger Name: Hawa Singh  Despite repeated requests and follow-ups, the refund amount for the said booking has not been processed till date. This is causing me financial loss and mental harassment. It is your responsibility, both as a service provider (Cleartrip) and airline operator (AirAsia), to ensure timely refund as per applicable aviation rules and consumer protection laws. Your failure to process the refund amounts to: - Deficiency in service  - Unfair trade practice  - Violation of consumer rights  Therefore, through this legal notice, I hereby call upon both of you to: 1. Process the full refund amount immediately  2. Provide compensation for delay and inconvenience caused  3. Respond within 7 days from receipt of this notice  Failing which, I will be constrained to initiate legal proceedings against both parties before the appropriate Consumer Forum and other legal authorities, at your risk as to cost and consequences. This notice is issued without prejudice to my legal rights. Sincerely,  Hawa Singh   Contact Number 919660704154]  [Email ID. Akamboj488@gmail.com]

@colen_gap Hi Colen, kindly share your Trip ID with us via DM so we can assist you further. ~Jiya

@MoCA_GoI The state of this matter has gone even downhill, the status of the refund shows completed and i have not received a penny of my 8.2k inr ? and the airlines has given me a vague answer where it claims i am eligible for 1k inr and it is to be refunded to cleartrip 🤡

@flyspicejet (red, helpless,shitty) i opted for full refund on a reschedule flight and it has been nearly 9 days that I haven't received the fare, no reply to mail request , tried calling them they do not pick up for 17 minutes, how is this shitty airlines still operating.

@sonia_truth Hi Sonia, we deeply regret the inconvenience you've experienced. To assist you more efficiently, kindly share your Trip ID. via DM. ~Upasana twitter.com/messages/compo…

@Cleartrip I have processed a booking from your website for Mumbai, you have deducted money from my bank account but did not process the ticket and now you are saying that the tickets can not be processed and the money will take 6-7 days to be refunded? what about my travel?

@KhalkiSK We kindly request your continued patience as we address this matter. Thank you for your understanding. ~Upasana (2/2)

@KhalkiSK Hi, we sincerely apologize for the inconvenience and fully understand the frustration caused by the delay. Please be assured that we have escalated this case to the relevant team and are actively working towards a resolution. (1/2)

Extremely poor experience with cleartrip. Case ID: 30321495 Trip ID: 260428584110 48 hrs, 8 agents, no resolution. Given multiple fake confirmation numbers. Either share valid confirmation, IHG number OR refund, Avoiding Cleartrip going forward. #CustomerServiceFail #cleartrip

@S_Dalai87 Thanks for your patience during this time. ~Upasana (2/2)

@S_Dalai87 Hi, we apologize for the inconvenience and understand how crucial this matter is. We're currently in touch with the team to resolve this as soon as possible. While it is taking a bit longer than expected, we will keep you informed once we have further details. (1/2)

@qatarairways @Cleartrip When you are planning to do the refund. 60days passed. @DGCAIndia @MoCA_GoI . @theairhelper #cleartrip #brøndby

@ShankerSri77 We are closely monitoring the situation and will process your refund as soon as we receive it. Thank you for your patience. ~Team Cleartrip (2/2)

@ShankerSri77 Hi, we understand your frustration,​ and this is not the level of service we aim to provide. Go First has currently paused operations and has not yet released the refund. (1/2)

GoAir ticket (8 May 2023) booked via @Cleartrip, refund still pending after shutdown. (ID: 230427752866). @Cleartrip says funds not received. Kindly help @narendramodi, @PMOIndia, @DGCAIndia, @mohol_murlidhar, @RamMNK, @samirsinha69 - Request help & direction from you. Thank you

@ronakvbhatt07 Thank you for your kind words! We truly appreciate your understanding. ~Anurag

@Cleartrip Have received it. Thank you. It's not about the money for sure. It's about the integrity and your will to refund even that small amount.

@Cleartrip I have been charged extra for the cancellation of the ticket. I got confirmation from airlines and what amount they've said is less than what you guys are charging with me and not clearing the remaining refund.

@vlawande However, please note that the approval of the medical waiver is entirely dependent on the airline’s decision. We truly appreciate your understanding in this matter. ~Udit (2/2)

@vlawande Hi Vipul, we regret to inform you that the airline has declined the waiver request. We understand that this may be disappointing, and we want to assure you that we made every possible effort on our end. (1/2)

@hardikjain95777 We would like to inform you that we have processed the refund for your seat amount. The amount will reflect in your original mode of payment within 10 to 12 working days. ~Anurag

@Cleartrip Whats the timeline for response

@Cleartrip @airindia My flight was rescheduled drastically due to which i have to cancel my flight. When i havent travelled than why seat fees is being charged.

@ShushyantS We would like to inform you that we have already escalated your concern to the relevant department. As this is a Middle East booking, we are unable to fetch the details on our end. Our team will get in touch with you shortly. ~Anurag

@Cleartrip Many times i dialed the same numbers but there is no response from cleartrip side.Even i didn't receive any call or mail from cleartrip side..

@Cleartrip @JazeeraAirways I have booked the flight tickets from Abu Dhabi to Delhi through cleartrip for Jazeera my flight has been cancelled bcs of present conflict. I have contacted all CC care but they didn't respond. So i request all pl don't book ticket from cleartrip.

@aman_modi3 Please note that in cases of involuntary cancellations, the airline does not offer alternate arrangements with other carriers. If you have any further questions or need assistance, please feel free to reach out. ~Udit (3/3)

@aman_modi3 We understand your concern, and we have provided you with the best possible alternate options. However, we respect your decision that none of them were suitable for you. (2/3)

@flyspicejet @Cleartrip Are you guys mad or what? Don't you understand that people can have plans? No response from customer care after 20 mins stand by. I require immediate resolution, I need to reach Delhi by 9 AM. @DGCAIndia

@Cleartrip @ChandreshRaval3 They are horrible. They acknowledged they got all documents and now have again sent email asking for documents again for my case. Such shameless people. @jagograhakjago please take action.

2 months and still no refund for my cancelled ticket (Trip ID: 260102289132). Extremely disappointed. @Cleartrip @qatarairways @DGCAIndia @jagograhakjago please take immediate action. This delay is unacceptable. #refundpending #consumercomplaint PNR number: 9LT5FY