DoubleTree by Hilton

@JJPSEVEN We received your DM and will follow up shortly. Thanks -Riley

@DoubleTree I’ve sent a DM to you

@VirginAtlantic been back from my holiday with you for a week now and the £3000 the @DoubleTree New York west incorrectly charged me and my guests has still not been refunded. What’s going on? I cannot get you to respond #Virginatlantic #doubletreehilton

@JJPSEVEN Hi John ~We’re sorry this was your experience and appreciate you bringing this to us. Please follow our page and DM your reservation details (confirmation number, name, email, phone) so we can assist. Thank you. ~Cath

@VirginAtlantic @DoubleTree Been trying for a week now to get this sorted, no responses, no idea what’s going on and I’m sat with two of your other guests with £3000 on our cards. I’d been looked after so well by @VirginAtlantic up until this point. I need someone to reach out to me please.

@Awissabear Kindly check your DM when you have a moment. Thank you. -Mahmoud

@DoubleTree I dm’d.

@1stephengreen1 We'll be glad to get you in touch with hotel management, Stephen. Please DM us with your Hilton Honors and confirmation numbers, full name, and associated email address and phone number. Thank you. - John

@DoubleTree I’m at the Scottsdale Double tree, 2nd floor, I can’t find one Exit sign in case of fire. How could a handicapped person know which hallway to use in an emergency? Aren’t signs supposed to be illuminated if lights are not working?

@renwick_de94721 We are sorry to hear this. Can you please DM us with the reservation details, your contact information and how the reservation was booked? We will be happy to review this on your behalf. -Calvin

@DoubleTree war in Iran my booked holiday Newcastle to Dubai cancelled week before. Everything cancelled and refund or voucher except for Newcastle airport hotel. They dnt understand I cant use booking refuse to give voucher cant use hotel no grace, v frustrating they don’tgetit

@alexinND We’re sorry for the inconvenience with your early check‑in. Please DM us your reservation details so we can review this with the hotel. We'll need the full name, confirmation number, email and phone number on file. Thanks -Riley

@Trustmeits9087 Hi there, I’m so sorry to hear about your cancellation—that’s definitely not the experience we want for you. We’d be glad to look into this further. When you can, please DM us the correct reservation number and details. Thank you –Caro

I was charged 309 USD for a reservation I cancelled for free. Customer service is unreachable via the app. I have a Cancellation Number: 5800891066 .I've already started a Chargeback with my bank. Fix this immediately!" @DoubleTree @bookingcom

@ParikhNiraj Hello, please check your DM when you have a chance. Best regards - Merna

@DoubleTree Your DM page is not loading

@DoubleTree staying at DoubleTree Hilton Almaty and honestly disappointed. No bellboy available at 7:30 PM, had to carry all luggage myself with two kids. Even worse, front desk staff were laughing/making jokes when I raised it. Not the hospitality I expected #CustomerExperience

@giusepperestivo Hi Giuseppe, Thank you for sharing your feedback. I’m truly sorry to hear about your disappointment with your stay. We’d be happy to look into this for you. When you have a moment, please DM your reservation details, so we can review everything on your behalf. Warm regards -Caro

Very disappointed by the @DoubleTree hotel in Liverpool, UK. This is supposed to be a 4-star hotel. WiFi is so slow, never experienced such a bad connectivity. The heating system was not working and they provided with a small electric heater @HiltonHotels @HiltonHonors

@myaimistrue1982 Hi Bruce! Thanks for reaching out — we’d be happy to help. Please DM us with your stay details, and we’ll take a closer look. We appreciate your loyalty to the Hilton Brand. — Rissa

@DoubleTree need some help with a refund for a hotel in Dubai

@vgagnon7 Hello Valerie. The Doubletree Milford Pool Hours are 7:00 AM - 10:00 PM. Please let us know if we can be of further assistance. Thanks for your loyalty. -Katrina

@DoubleTree in Milford Ma. Wish you would just post the pool hours online. I've been on hold for an hour with the front desk trying to find out. Crazy.

@GisG025 Hi Giselle, thank you for bringing this to our attention. We’d like to learn more so we can assist you. When you have a moment, please DM your reservation details, and we’ll look into this right away. Warm regards -Caro

Idk why we tried going back to the bar at #Doubletreebyhilton in Abilene. Great food and the absolute worst service in town every single time. @DoubleTree

@rinavshah9 Hello Rinav, please check your DM when you have a chance. Best regards - Merna

@DoubleTree Feedback on stay at Double tree Arpora Goa 🚫 Recommendations: Do NOT stay at this hotel. Unsafe, exploitative, and guest‑unfriendly. AVOID at all costs. Manager Mr. Antony should apologize for putting guests in unsafe conditions knowingly🚫

@BessetteStephen Hi Stephen - This isn't the experience we want for you! Please follow and DM us with your reservation details so that we may further assist you. Thanks for choosing Hilton. -Klynne

@DoubleTree at Times Square. No AC? Room temp 78 And climbing

@aadityasusarla Hello @aadityasusarla - We're sorry to hear of your experience and would like to look into this further. Please follow and DM us with your reservation details so that we may assist you further. Thanks for choosing Hilton. -Klynne

@DoubleTree @HiltonHotels Extremely disappointing experience at DoubleTree by Hilton Baani Square, Gurugram. The washroom in our room has been non-functional since morning, and no one from the hotel informed us proactively. After multiple calls to the front desk, 1/3

@Muni98_ Hello and thank you for reaching out to us. So that we can document your feedback, please send us a DM below with your reservation details. Thank you. -Mere

@DoubleTree by Hilton Makkah today I have very bad experience starting from check in up to have the room, by Hotel rules I can check in up to one hr before the real time of check in but when I arrive this isn’t the truth where I need to wait up to 2 hrs to get my room?

@morga3927 Hey there, Matt - This sounds extremely frustrating, and we would like to look into this for you. Please follow and DM us with your reservation information so that we can further assist you. Thanks for choosing Hilton -Klynne

@krholness Hello - We have replied to your DM. Please take a look when you have a moment. Thank you -Violet

@DoubleTree Submitted

@DoubleTree I stayed at the moon township location on 2/22 (left on 2/23). My daughter left her jellycat and I have called multiple times & hskping mgr confirmed it was found & would be mailed. I’m still waiting. Nothing. And no one is returning my calls.