Croma

@SJKaul We're pleased to inform you that the repair of your product has been successfully completed, and the reported issue has been resolved. Should you require any further assistance, please feel free to reach out to us. - Kiya

@cromaretail I m yet to hear from your end please update me

@cromaretail complaint against croma ,Bhiwadi where purchased a kitchen Hob of croma make having displayed guarantee of 5 years and was asked to take extended warranty for next 2 years but now the cook top glass got shattered all of a sudden when it was not in use but no help

@ArijitSatpati1 We're happy to inform you, Arijit, that your water purifier has been successfully delivered. We hope you're enjoying your purchase! Should you need any further assistance, feel free to reach out to us. - Kiya

@cromaretail pathetic service & support FRM lcl str staff, 48 hrs passed since invoice of wtr pufir still not delivered. Installation god knows. As per cs team delivery was expected to be done yesterday no current status is available with them.For delivery & instal shld mail MD?

@Jethalal_Champ We kindly request your patience and allow us some time to complete this process. For any further assistance, feel free to reach out. - Anu (2/2)

@Jethalal_Champ As per the latest update, Raj, the product was unfortunately lost during transit. Therefore, we will proceed with refunding the amount to you. Once the refund is initiated, we will update you accordingly. (1/2)

@cromaretail Cancel my order. I don't need it now. It's so late. Your customers support is so fucked

@Anshul67685965 We hear your concern and understand the seriousness of the matter raised, Anshul. Your case has been noted and shared with the concerned team for immediate review. We’ll update you at the earliest. - Meghs

@Ajay34234217 @cromaretail You are trapped brother it’s a racket that @cromaretail is running with Hitachi and may be other companies for selling duplicate products

@cromaretail 1.5 ton ac purchased through online 15 days ago. During installed process unit found defective. Return & replacement request generated 13 days ago. Still no result. If AC not used summer time what's is useful. Please help me give me local BO / store number

@Kundushrey As per the latest update, Shrey, an email has been shared with the service update confirming successful product delivery. With this, we’re closing this from our end. Should you need any further assistance, please feel free to reach out to us. - Manz

@cromaretail Soon?? What is this?? We are waiting since 28/04/2026 but no update is available yet

@cromaretail Extremely disappointed with Croma. Order EC26141803417 delayed, false “Out for Delivery” status, no support at all. Is this Tata service? Resolve immediately or I escalate. Either deliver the item today or refund me the payment with interest. @TataCompanies

@Heysaxhin Our team is currently looking into the details and will get back to you with an update at the earliest. - Kiya (2/2)

@Heysaxhin Hi Sachin, we understand your concern regarding the damaged item received despite the package being delivered in a sealed condition. We have escalated the matter to the concerned team for a thorough review. (1/2)

@cromaretail Order No : EC263169329152 Did multiple complaints on the same day of delivery No return created Item was delivered in sealed condition but it was damaged Please refer to the images below

@gargvarun42 As per the latest update, Varun, the product is out of warranty, and the visit charges were not agreed upon. For now, we’re closing the case from our end. Should you need any further assistance, please feel free to reach out to us. - Manz

@cromaretail The case closed again without any visit.

I logged a complaint repeatedly for my @cromaretail cooler. They closed the complaint each time without even visiting. Sr no 773583019634

@Rishabh796769 As per the latest update, Rishabh, the refund has been successfully processed. The case is now being closed. Thank you for your patience. - Meghs

@cromaretail Again your team reviewing since long

@cromaretail Multiple SR IDs have been raised for the return of a defective air cooler, but I still haven't received any resolution. They offered me a repair instead of a return. Meanwhile, I have ordered a fresh piece, which needs to be returned.

@Rishabh796769 As per the latest update, Rishabh, the refund has been successfully processed. The case is now being closed. Thank you for your patience.

@Noor_Rizvi86 As per the latest update, Noor, the repair has been completed successfully. With this, we’re closing this from our end. Should you need any further assistance, please feel free to reach out to us. - Manz

@cromaretail @cromaretail I am following up for an update on the above query ? #ConsumerComplaint #CustomerExperience #TrendingIndia

Extremely poor service from @cromaretail Brand New AC didn’t work. Complaint filed Apr 23, still unresolved even after multiple follow ups. Very disappointing. @_WiseRoy_ extremely poor customer service. We have to rethink before making any purchase! Sad

@NaveenGujj26536 As per the update received from the concerned team, Naveen, the product has been found to be physically damaged. Since physical damage is not covered under warranty, the case cannot be processed and is being closed. - Meghs

@cromaretail No solution croma why what is the reasion @cromaretail @TataCompanies @myzipcare @jagograhakjago

Croma Extened Warranty don't buy Cheater @cromaretail @jagograhakjago @TataCompanies

@_ManojMadhavan As per the latest update, Manoj, the required part has been received and the technician visit was scheduled on 14th June. Please confirm if the issue has now been resolved. Meghs

@cromaretail Wow, finally someone came. Turns out the issue was just one missing screw on the spin tub hinge. I guess your QC team didn't think the hinge needed all its parts before shipping.

@cromaretail Order No: TC266572475393 | Purchased on May 3, 2026. Delivered a defective washing machine from day one and now ignoring repeated escalation mails for almost a month. Two separate “72-hour” promises missed. No technician visit, no proper response, no resolution.

@KrishanuSo90592 As per the latest update, Krishanu, the issue related to your Croma AC has been resolved successfully. With this, we’re closing this from our end. Should you need any further assistance, please feel free to reach out to us. - Manz

@cromaretail You can as the complaint has not been resolved from my side and now more confusion is created I am making the complaint in national consumer forum

@cromaretail gnb mall i am waiting for someone to attend to my complaint for last 30 min such an careless and lethargic attitude i would request you to buy from anywhere but not from croma Do not buy from croma and not the croma product chor comapny

@mittalkushu We understand your concern and regret the experience you’ve had, Kushagra. Your matter is being reviewed with priority, and we’ll share an update as soon as possible. - Kiya

@cromaretail @cromaretail @jagograhakjago Hereby attaching the audio. Croma is making a fool out of consumers and harassing them.

@cromaretail @LGIndia Croma delivered a dented fridge and now refuses to address and replace. Raised over 20 complaints, but croma is refusing to help. Latest complaint number - 781258306178 Pathetic experience with croma.

@DSuptasha As per the latest update, Suptasha, the replacement has been processed successfully. The new laptop was checked and accepted by you at the store. With this, we’re closing this from our end. Should you need any further assistance, please feel free to reach out to us. - Manz

@cromaretail Ok

@cromaretail @HP @HPSupport @HPIndia @HPdeals i buy a laptop croma give me a defective product. And tell me clean with wet clothes it will clear. Otherwise they replace the product. Next day morning i tell them they refused to replace. And denied all the communication.

@the_banna_sa We understand your concern regarding the warranty experience and follow-ups, Abhishek. Your feedback has been noted, and the matter is under review with the concerned team. We’ll keep you updated. - Kiya

@cromaretail Good to know the case is being monitored. However, I have also purchased Croma Extended Warranty. If customers must repeatedly follow up for updates and resolution, it raises serious concerns about the service experience one can expect under the warranty program.

@cromaretail @CromaSupport #Croma #CromaSupport #ConsumerRights #CustomerService

@Vikasasr1979 As per the latest update, Vikas, the concern was addressed and resolved to your satisfaction. With this, we’re closing this from our end. Should you need any further assistance, please feel free to reach out to us. - Manz

@cromaretail I can't edit as editing is allowed for premium

@cromaretail worst experience at croma ferozepur store.misselling of TV without providing right information. Kunal Bajaj croma Ferozepur manager misbehaved with customer.customer satisfaction is least priority. Bycott croma for any purchases.09999709189

@garywadhera We're actively monitoring the progress and will share the next update as soon as it's available. - Sama (2/2)

@garywadhera We can appreciate your persistence in following up on this matter, Gaurav. The feedback you've shared has been escalated for further review, and the team has been asked to revisit the case. (1/2)

@cromaretail , @TataCompanies I am Super Ashamed on Buying 5 CROMA BRANDED SPLIT ACs. 1.5 Ton 3 Star Over and above that CROMAs TECHNICAL Team is saying that ACs are functioning OK...and these ACs are hardly 2 months Old and Seldom being used for now Having spent ₹1.79Lakhs