Sysy | Building Wholesome Works@FeminaStudiosa
From about age 4-7 (in the 80s), I remember shopping for shoes to be a wonderful experience.
I'd walk into a little shoe store with my parents and a friendly preppy looking man would ask who we'd be getting shoes for. My parents would indicate it was me and he'd look at me and say, "Excellent! Welcome young lady, parents, please come this way."
He'd ask my name and my parent's names and would indicate where I was to sit and then he'd squat down in front of me and remove my shoes and measure both of my feet on that metal measuring tool (and this was nice because we discovered one of my feet is slightly larger than the other so we'd go off that one) and if I was in between sizes he'd ask my parents if they wanted me to have a close fit or a larger fit (a wink wink money-saving fit) that would last longer.
And then he'd put my shoes back on for me even though I was perfectly capable. And he'd ask my parents what kind of shoe we were after and what the desired price range was, and then he'd show us a few options.
I have a memory of trying on a pair of red shoes and the man saying, "Something's not right, that doesn't suit you." He got a light pink version of the same shoes and put both on my feet and asked me to walk around again and see myself in the mirror.
He asked "what do you think?" I smiled bashfully and he said, "Looks like we got the right color! Now let me tell you about this shoe..." He would hold up shoes for my parents to inspect and he'd talk about how the sole was non-slip, the leather would mold to my foot and the hardware was sturdy (we usually bought me a leather Maryjane in those years). (I want to mention that during this time my dad made very little money and my mom was a stay-at-home-mom and I had a little brother, too.)
So the man would have me walk around the store for a while (and do a little run, a few jumps) while he talked to my parents to entertain them while I had "time with the shoes". Once a certain amount of time had passed, I was asked, "Do the shoes feel perfectly comfortable? Any tightness or discomfort? It's important you let us know so that your feet feel happy."
Anyway, I'd leave with a great pair of shoes that fit just right (and I'd leave with them on, the man always made sure of it, because what kid doesn't want to do that) and my parents wouldn't have had to squat down once for the entire ordeal or hunt for shoes or put any away or figure out how to measure my feet.
I remember one time we left and I looked back and saw the man had resumed his reading of a big book.
The entire thing was idyllic to me.
And when I've had service type jobs (I had many between ages 14-24) I emulated as much of that experience as I could.
When the first free standing Chick-fil-A came to town here in the 90s I worked the opening week and got a prize for the most call ins from customers giving me a compliment for my service. I'm not naturally a good service-giving individual, I'm way too spacey and reserved, but I had been on the receiving end of the care and thoughtfulness that makes good service and that was enough to make an impression.
Maybe when AI and robots take over all of our material needs we can get back to a substantial number of people working a service oriented job that suits their personality and abilities and keeps them feeling purposeful and connected to the community they live in.
Perhaps the shoe store employee hated his job, but I refuse to believe so because he had nice, clean hands/nails, had a twinkle in his eye, a friendly smile, was relaxed, knew his stuff regarding all the products in the store, and seemed to enjoy talking to us.
I remember two different male employees at that shop, very similar to each other in how they did the job and how they delivered great service.
Eventually the little shoe store died to the malls and their large self-service styled shoe stores with more variety and stock.
But the experience I had has informed me ever since on how to be a better human, I think. Like not the abstract belief stuff, but the simple behaviors, the thoughtful gestures, the anticipating of needs, the making someone feel like you want what's best for them.
I don't know if this is how things were back then in general, maybe it was a one-off, but I'm certain we could bring it back one day, to everyone's benefit.
You know what? No. It wasn't a one-off. I saw bits of this long ago at the pharmacy, at the grocery store, at restaurants, the bank, and the hardware store.
How can we get back to it?