SWR Help

@Sargesbackheel Hi Mike, the line from Southampton to Bournemouth is open but we are still expecting delays but please check your journey again before travelling ^MC

@SW_Help @mar4t What about late this evening from Southampton to Bournemouth?

⚠️ Due to a fire next to the track at Beaulieu Road all lines are blocked. Trains may be delayed or revised because of this problem. More information: southwesternrailway.com/disruption

@afro_e Hi, I can see the train services are scheduled to run as booked, you can check your journey here #O" target="_blank" rel="nofollow noopener">nationalrail.co.uk/journey-planne… ^MC

@SW_Help Hello, I am using your train for the first time tomorrow morning, from Vauxhall towards Dorking give tried to have a look online but cannot figure out if they are running tomorrow? could you help please? thanks!!

@lewymd Hi, yes it is, please make a claim here #taxi" target="_blank" rel="nofollow noopener">southwesternrailway.com/contact-and-he… ^MC

@SW_Help Just to confirm booking a taxi and getting a refund for Southampton to Bournemouth is still in place?

@CrossCountryUK @SW_Help 🎥 #BeaulieuRoad - The visual disruption map video has been updated #DisruptionVideos ℹ️ Full video can be found here: nationalrail.co.uk/service-disrup…

@unknownfarm9 Hello, if you would like to raise a formal complaint you can do so on the link below. southwesternrailway.com/contact-and-he… ^GG

@SW_Help Hello. I wish to make a formal complaint about an SWR station staff member at Guildford. Please can you advise me how I do this?

@jdawks Hi, yes we have taxi claim back in place #taxi" target="_blank" rel="nofollow noopener">southwesternrailway.com/contact-and-he… ^MC

@SW_Help best to get taxi from Wareham to Brockenhurst?

@Jim_Ackers Hi Jim, we have taxi claim back in place from Totton to Weymouth and you can claim the cost back from our customer services #taxi" target="_blank" rel="nofollow noopener">southwesternrailway.com/contact-and-he…; apologies ^MC

@SW_Help Hi, we seem to have been forgotten at Totton, are we just expected to book taxi's to Weymouth or is there trains running from Brokenhurst or Bournemouth southbound?

⚠️ Due to a fire next to the track earlier today between Beaulieu Road and Bournemouth trains have to run at reduced speed on the line towards Southampton. Trains may be cancelled, delayed or revised because of this problem. Disruption is expected until the end of the day. More information: southwesternrailway.com/disruption

🎫 You can use your ticket to travel on: 🚆 Bakerloo Line on Transport for London Underground services between London Waterloo and London Paddington in both directions. 🚌 Between Southampton and Bournemouth Bluestar 6, 7, 8, 9, 11, 12 Morebus X1, X2, 1A, 1B, 1C, 22 and 33 Between Bournemouth and Weymouth First Bus 10, X51, X54 Morebus M1, M2, 8, 9, 10, 15, 16, 17, 18, 20, 36, 40

@davefev Hi Dave, we have taxi claim back in place between Weymouth and Bournemouth, apologies ^MC

@SW_Help Will there be rail replacement buses between Weymouth and Bournemouth?

@CrossCountryUK @SW_Help 🎥 #BeaulieuRoad - The visual disruption map video has been updated #DisruptionVideos ℹ️ Full video can be found here: nationalrail.co.uk/service-disrup…

🚧 Planned engineering works are taking place on the South Western Railway Network from Saturday 25 to Sunday 26 April. The Richmond, London Waterloo to Queenstown Road, Basingstoke and Woking areas will be affected. For full information, please check our website: southwesternrailway.com/plan-my-journe…

@MarkRichar10918 Hi Mark, I am sorry to hear this; we have taxi claim back in place between Weymouth and Basingstoke and customers can claim the cost back from our customer services, apologies ^MC

@SW_Help People still stuck... Are you gonna sort buses or Taxi. For all these people waiting. Been at Brockenhurst for 2hrs 30mins now

✅ Trains are now running normally following a fault on a train at Clapham Junction and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/contact-and-he…

Following a fault on a train at Clapham Junction all lines have now reopened. ⏱️ At this time, we estimate that disruption to our services will end at 15:00. More information: southwesternrailway.com/disruption

⚠️ Due to a fault on a train at Clapham Junction some lines towards Woking are blocked. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption

@hannahEDMONDS Yes you will be able to use Ube. ^GG

@SW_Help Will this work for uber as there are no taxis available?

Hello, yes you can book a taxi to Basingstoke. In order to claim a refund you will need to provide: • Full contact details. • The time and date of your journey. • The stations you travelled to and from. • A description of the series of events that took place. • Copies of your train tickets and taxi receipt. To submit your claim with these details, please use our website at: southwesternrailway.com/contact-and-he… ^GG

@SW_Help Hi, I’m stuck at Brock going to London, can I book a taxi to Basingstoke now and be fully reimbursed?

@rob_yule Hi, you can get a taxi to Basingstoke; from there there are buses to Woking and then trains to Waterloo; also, we have ticket acceptance on Great Western Railway services between London Paddington and Basingstoke via Reading in both directions ^MC

@SW_Help Can I book a taxi to London? Been stuck for over an hour at Brockenhurst trying to get to Waterloo.

Hello, you are able to claim for you own taxi. In order to claim a refund you will need to provide: • Full contact details. • The time and date of your journey. • The stations you travelled to and from. • A description of the series of events that took place. • Copies of your train tickets and taxi receipt. To submit your claim with these details, please use our website at: southwesternrailway.com/contact-and-he… ^GG

@nationalrailenq St Denys

⚠️NEW: #BeaulieuRoad - Disruption between Brockenhurst and Southampton Central expected until 16:00 nationalrail.co.uk/service-disrup…

@vickye710 Hi Vicky, the taxi claim back is now in place between Basingstoke and Weymouth, apologies ^MC

@SW_Help How come it isn’t in place? My parents are elderly and they are connecting from Christchurch to Soton for the Hamble train?