Shopify Support

Thank you for reaching out to us.If you have an issue with a purchase you've made, we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service, or have involvement in the day to day running of the business, customer service or order fulfillment. If you don't get a response from the merchant within 30 days, you can report the issue using the appropriate form at bit.ly/48Kdyrz.

@ShopifySupport @Shopify I hope now the issue should have been passed the 1 month deadline The website is not active anymore where i purchased a product on the name of Shopif Shopify is registering scammers on its platform. I think that is the reason customers never confident on purchasing anything here.

@Shopify it's been on its way since 23rd March. Seems to be coming from straight of hormuz... There is no support, no transparency. Didn't expect from Shopify!! #ScamWarning

@EvaLopati We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

someone's cart is full of your products right now

@baroquepasa We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you and to ensure your privacy is protected.

@ShopifyDevs Hi there, where is the best place to submit a bug report (or ask if one already exists)?

@eliteobsolete Thank you for contacting us! To ensure the security of your account, we're unable to discuss account specifics on social media platforms. For secure assistance, please access our 24/7 Help Center here: bit.ly/3UmLdkP.

@ShopifySupport help me out here @ShopifySupport

hey @ShopifySupport thanks for removing the easy way to access out of stock products from mobile and desktop i never realized how convenient viewing a list of every single product variant is as it's own entry!! 😊😊 brb!! i have to sort through a couple thousand again! be back in 2 hours!! 🤪🤪🤪🤪

@anoopdawgg @Shopify @tobi @harleyf We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

Doing 30k days and just got fake DMCA'd by a competitor with a different product. Can anyone point me to someone that can help? @ShopifySupport @Shopify @tobi @harleyf

@amritanambiar1 @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you and to ensure your privacy is protected.

@ShopifySupport @Shopify we are a small business and this is affecting us deeply . To not respond to a customer who has prepaid for a year to address our store being down for over 2 weeks is really disappointing. Ticket c16585d2- please help!

@leemartin @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you and to ensure your privacy is protected.

@Shopify my wife has been trying to change the owner of a brand new shop for over a week but she hasn't been able to get a clear indication of when support will be able to help her. The launch of the new shop is being held up by this. Can we please expedite? 💚

@Dogevanjava @Shopify Thank you for contacting us! To ensure the security of your account, we're unable to discuss account specifics on social media platforms. For secure assistance, please access our 24/7 Help Center here: bit.ly/3UmLdkP.

@Shopify Hi, I'm having trouble adding dogecoin payments, is Dogecoin payments not supported for Indonesia?

refresh your sign-in page with a new layout and brand image now customizable in the checkout and accounts editor

@Dogevanjava @Shopify Thank you for contacting us! To ensure the security of your account, we're unable to discuss account specifics on social media platforms. For secure assistance, please access our 24/7 Help Center here: bit.ly/3UmLdkP.

@Shopify Hi, I'm from Indonesia, I don't know what's wrong but I'm having trouble adding Dogecoin payment method.

Thank you for letting us know. In order to troubleshoot any issues you may be experiencing, we encourage you to contact our Shop Support team at bit.ly/4hoU0wD. From this page, click on "Shop contact form" and fill out the requested information, then click "Get in touch".

@Brutoverse @ChiefYini @harleyf @tobi @rohitmishra @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

@ChiefYini @harleyf @tobi @ShopifySupport @rohitmishra This payment hold is completely unfair and unjust. Please take a look into this and resolve this issue ASAP 🙏 @harleyf @tobi @rohitmishra @ShopifySupport @Shopify

SHOPIFY PAYMENTS ON HOLD RT and Tag 🙏🏾 Hey @harleyf @tobi @ShopifySupport @rohitmishra Our payments are on hold and could use a hand. Running our first pre-order launch for a new product. Caught our manufacturer trying to underdose the formula, refused the batch, and switched suppliers. We’re as frustrated as our customers, but shipping something that didn’t match what we promised wasn’t an option. Since then: refunded every customer who asked within 3–5 days, hired more dedicated CS reps, cleared the email backlog to 0, and posted public production updates with new ship dates. Shopify paused our payouts. We get it. But we need those funds to finish paying the new manufacturer and actually fulfill and ship the orders we owe customers to put this behind us. Submitted everything credit risk asked for. With invoices and proof of original order cancellation. Please help push through.  RT & Tag @harleyf @tobi @rohitmishra @ShopifySupport @Shopify

@la1dbackfn Thank you for contacting us! To ensure the security of your account, we're unable to discuss account specifics on social media platforms. For secure assistance, please access our 24/7 Help Center here: bit.ly/3UmLdkP.

So sad that my Shopify store requires id verification and when i appeal, it just asks me to re-do the steps. with no explanation. I’m an independent Seller selling digital products and fulfilled orders in good faith. Hoping for a human review. @ShopifySupport

@melisakuehn We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

@ShopifySupport I've been locked out of my store for 4+ days due to a 2FA issue. Ticket escalated to security team with no resolution. I am losing paid services because of this delay. Please help! 🙏 #Shopify"

@lolarthompson We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

SO sad that my Shopify store was shut down and my appeal denied with no explanation after what appears to have been an admin/tracking issue. I’m an independent artist selling limited edition prints and fulfilled orders in good faith. Hoping for a human review. @ShopifySupport

We appreciate your message! For the protection of your account information, we cannot address account details through social media. Please use our 24/7 Help Center for secure and authenticated support, where our Support team will be able to look into your account and assist you directly: bit.ly/3UmLdkP.

@Shopify Hello, I was charged for an account that has been deactivated for 3 months or more and I was charged twice in 3 days please advise how to resolve this issue and recieve a refund

@brooks_orradre We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

Got shutdown on shopify payments and my cb rate is less than 1%. Anyone know anyone that can help?

@bennyturner_ @YouPulseX @rohitmishra @tobi @Shopify We appreciate you reaching out with your concerns. Let's move this to a DM, please send us a message with more information so that we can continue to assist you while keeping your account information secure.

@YouPulseX @ShopifySupport @rohitmishra @tobi Paul it’s @shopify holding us back it’s dealt with there “special team” which has been over many many months now! There is nobody can help but them! I’ve tried emailing every single contact/phone twitter and still silence

We get a lot of questions about why Shopify Payments are disabled after risk reviews, so I want to be direct about what we do, why we do it, and what the data shows. We often hear "My chargeback rate is only X… why is Shopify acting on my store?" While chargeback rates are one signal, fake reviews, buried subscription terms, products that never arrive – these are just a few of the other signals that trigger action. When buyers have to dispute a transaction from a merchant because they never shipped a product or the product was different from what was promised, the trust degrades in all independent businesses on Shopify. We also closely look at when we get this wrong: 99.9% of merchants in good standing have never experienced a wrongful termination or rejection. In the rare cases we get it wrong, there is a defined escalation path, and we have invested in making it faster, more transparent, and more self-serve. This is what it means to build a platform merchants and their buyers can trust. 👇

Thanks for reaching out! We're unable to provide account specific support over social media, so we would always encourage you to reach out to our live Support Team for store specific assistance. They can be reached through our Help Center here - help.shopify.com That being said, if you already have a ticket with our Support, we can certainly check the status of that ticket for you. If you do have a ticket already, would you be able to let us know the ticket number via DM please?

@Shopify Where can I get help for my shop? Support is not answering my email requests! My shop is TheLankyPalm.com

Thank you for your response. I can confirm that the best course of action is to direct any inquiries you may have regarding the status of your account to ticket ID a852efc1-6bd7-46ea-9b57-555dcf230397, as noted in your message. Our Merchant Trust team is best equipped to provide any additional context you may need, as we are unable to discuss sensitive account details via social media. This policy is in place to ensure your account security and privacy.

@tobi @harleyf @ShopifySupport @Shopify You terminated my store and killed my business for NO reason. I appealed with full docs, tracking links for every order, and an inventory video of my workshop. Your response: “level of risk we’re unable to support.” No explanation. No violation cited. The worst part? You did the EXACT same thing to my previous store this year. Your own team reviewed it and admitted it was a mistake. Then your system did it again. Every order was fulfilled and shipped. I put the proofs in the appeal. Zero chargebacks before you shut me down. The chargebacks that appeared after? Customers panicking because you closed my store with no warning. That’s on you. My funds are frozen. My business is gone. And all I get is automated silence. How many merchants does this have to happen to? DMs open. 🙏 🔁 RT appreciated.

@ResumeGamingYT Thank you for contacting us! To ensure the security of your account, we're unable to discuss account specifics on social media platforms. For secure assistance, please access our 24/7 Help Center here: bit.ly/3UmLdkP.

@Shopify can you look into this store? My email has been attached to 2 different invoices and it’s very clear this store is being used to scam people.