Virgin Media ❤️

@CleanzineEditor Hi Jan, We’re really sorry to hear about this and would be glad to help get it sorted for you. Could you please send us a direct message so we can look into your account in more detail? That way, we can work with you securely and resolve this as quickly as possible.

@virginmedia Thanks. Sadly it's the level of service I've experienced for some years. I've now been locked out by security & am having to await arrival by post of a PIN number I'll need to use before anyone can tell me they're going to help... I'm so, so stressed out...

@virginmedia Been locked out of webmail 5wks tomorrow despite £133/mth fee. (10wks this yr!) Problem escalated 22 May but no fix or contact from team. Now unable to log into MyVirginMedia. Need email add for manager pls who can understand urgency & deal with complaint efficiently

@TheFiendFan98 Hi there, thanks for your message. Once your equipment is received and scanned at our warehouse, you should receive a confirmation email. We recommend keeping your proof of postage just in case 👍

@virginmedia Will I get any email to say the return is received and scanned into your warehouse to avoid any non return charges as I will be sending back same day as new provider is installed to avoid the non return charge, Disconnection date is 3rd July 🔌

@virginmedia hey I have got a returns pack ordered and had a email saying it will be on its way and can take 2 weeks to arrive does it really take 2 weeks to arrive thank you

Thank you very much for sending us a direct message. For us to have a look at your account, please could you confirm some information with us: What is the first and second name associated with the account? What is the account number or postcode associated with the account? Are you the account holder? We would also need to go through some security to discuss account details with you. The way we do it is that we request three characters of the account’s memorable word (please don’t send us the whole word) and you can send them to us within 5 minutes. Please let us know when you are ready to proceed with this step.

@virginmedia Done

@virginmedia just received an email about renewing my contract and to click to see the renewal price. The link is dead. Looked at the website but nothing there. Want to see what your offering before i decide to jump ship or not.

@sirtrevsheader Hi Matt - we are truly sorry that the messages have not got through to us, please try again by sending us your details, and we will ensure that your case is worked on as a priority. Many thanks twitter.com/messages/compo…

@virginmedia Both times the messages have been ignored

@virginmedia 4 nights running now having Internet blackouts with no explanation or timescale for it to be rectified. Biggest mistake i ever made coming back to @virginmedia ,won't be renewing contract.

@sallison1502 Hi - It's a shame to hear that you're considering leaving us. If you would like to discuss cancelling your contract please do feel free to send us a DM with your account number, address and postcode so we can look into this further for you - many thanks twitter.com/messages/compo…

@virginmedia just got off the phone to your call centre. I have been with you for over 20 years I still have an ntlworld Emil address that's how long I have been with you. And now after 20 years you are wanting to charge me £40 extra per month for my package. We its time Togo.

@clairelw77 Hi Claire - as the account is in your partners name we would need to speak to them directly in regard to the next stages. If you can get them to call us on 0345 454 1111, or live chat via our website at bit.ly/4f3mywt we'll be able to deal with their query directly. We're sorry for any inconvenience caused by the issue

@davecrispin Hi Dave - We're very sorry to hear that you feel this way, we're keen to know more, so we can help put things right. Please can you send us a DM with your Virgin Media account number, address and postcode, so we can look into this further for you. Many thanks twitter.com/messages/compo…

Well, I must say I've had an awful experience with @virginmedia and, since they joined forces, @O2 Mind you that bad experience is nothing compared to their treatment now my contracts have ended and I've tried to leave! They are both highly UNrecommended!!

@sirtrevsheader Hi Matt - we're so sorry you're still having issues regarding your services. Please can you respond to us on a DM, so we can clear security and fully investigate for you. Many thanks twitter.com/messages/compo…

@virginmedia Just sent it,last night's direct message also was ignored. Haven't been able to watch any of the world cup this week due to it keep cutting in and out.

@RoyCadge Hi Roy - we would need details of your old account, so we can action taking your phone number off our list, please send us a DM to provide this, so we can look into this further. Many thanks. twitter.com/messages/compo…

@dshensmith @virginmedia How many more investigations do you need as it's seems to be a weekly thing, I had tried calling to get it stopped but my old account can't be found, the number that was linked can't be found but yet every week I'm getting them like clockwork!

@dshensmith advice please @virginmedia I have not been a customer of virgin for over 100 days and I was told that I would have my data removed from your systems after 90 days, I have seen the numbers before from your company and still keeps calling it now harassment please stop!

Hi Anthony - We do apologise for the issues you’re experiencing with your services currently. We’d recommend checking our service page (virg.in/servicechecker) to see if this is a known issue in your area. You can also log in with you My VM details to run a fault test with your equipment. Whilst we do our best to keep any faults and downtime to an absolute minimum, unfortunately sometimes service issues do happen from time-to-time. We'll always aim to have you back up and running ASAP, but, in some instances, this can take longer than we'd like. You can read about our auto compensation scheme (virg.in/autocomp) and if you do wish to discuss this further then please get in touch using one of the following contact methods. Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone. Many thanks

@virginmedia internet on and off, come on, I know it's hot but sort it out.

Hi - We do apologise for the issues you’re experiencing with your services currently. We’d recommend checking our service page (virg.in/servicechecker) to see if this is a known issue in your area. You can also log in with you My VM details to run a fault test with your equipment. Whilst we do our best to keep any faults and downtime to an absolute minimum, unfortunately sometimes service issues do happen from time-to-time. We'll always aim to have you back up and running ASAP, but, in some instances, this can take longer than we'd like. You can read about our auto compensation scheme (virg.in/autocomp) and if you do wish to discuss this further then please get in touch using one of the following contact methods. Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone. Many thanks

@virginmedia What the hell is going on, broadband is down and likely to have issues till 28th June is absolutely disgusting, I must be in my right to cancel my services or be refunded each day it’s been an intermittent fault 😡😡😡

@clairelw77 Hi Claire - We're very sorry to hear that you feel this way, we're keen to know more, so we can help put things right. Please can you DM us your account number, address and postcode so we can fully investigate this for you. Many thanks twitter.com/messages/compo…

@virginmedia we signed up for your new fibre broadband last year. We were promised it would be installed before Christmas. You have dug the road up 3 times outside our house and still here we are in almost July with no prospect of it being installed any time soon 😡😡

Hi Matt - We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide. Please can you DM us with details of your account number, address and postcode so we can fully investigate this for you. Many thanks

@virginmedia Done all that for last 4 days, your app WAS showing as issues in the area and were giving no timescale ,just to check again in 24 hours. Each day it starts to fail between 5 and 10pm intermittently. I whatsapped you as asked by the app bot last night but no one replied.

@AdeB_UK Thanks for bringing this to our attention - we'll have it reported. If you drop us a DM, we'll see what we can do for you about your renewal

@OnVirginMedia @virginmedia take it this is a fake account?

@kitchykitchster Hi, we're really sorry about your experience. Please could you DM us so we can investigate further. twitter.com/messages/compo…

So glad I've got rid of @virginmedia , quite honestly the worse broadband company I've ever used.

@rachel_lsj Hi Rachel - we're so sorry to hear the issues you've been experiencing, please do DM us details of your account number, address and postcode so we can fully look into this for you. Many thanks twitter.com/messages/compo…

@virginmedia Hi, I already checked that and it still says you expect to have it fixed at a time that has passed. I understand issues happen, but it’s more of a problem when we have no updates

@virginmedia do you have an accurate estimate of when internet might be back in SE9 I have a work contract that I can’t fulfill currently, so this is going to cost me a lot of money especially if I can’t give advanced notice of being unable to complete the work

Hi Saj - We do apologise for the issues you’re experiencing with your services currently. We’d recommend checking our service page (virg.in/servicechecker) to see if this is a known issue in your area. You can also log in with you My VM details to run a fault test with your equipment. Whilst we do our best to keep any faults and downtime to an absolute minimum, unfortunately sometimes service issues do happen from time-to-time. We'll always aim to have you back up and running ASAP, but, in some instances, this can take longer than we'd like. You can read about our auto compensation scheme (virg.in/autocomp) and if you do wish to discuss this further then please get in touch using one of the following contact methods. Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone. Many thanks

@virginmedia I am very concerned at the recent outages in the b8 area I do not wnt to miss the football if I do I want compensation

@Kierbro Hi Kieran, We’re really sorry to hear how frustrating this has been, especially after being with us for over 20 years – we definitely don’t want things feeling this difficult. If you send us a DM with your details, we can look into this and try and get you signed in. twitter.com/messages/compo…

@leemart0e @O2 Same issue! Looking to upgrade iPad but @O2 are making it SOOO difficult to sign in despite having been with them for 20+ yrs. I can’t scan a QR code as I’m USING my device and I don’t have a passkey! Time to move elsewhere I think. This merge with @virginmedia is chaotic.

Can we solve this @O2 please? Same phone I’ve used for the app every day

HI - we're sorry you're still having issues with your connection. Have you tried looking at issues with your Hub? Link here 👉 bit.ly/4vvtN67 - if you do require more assitance please don't hesitate to send us a DM with details of your account number, address and postcode. Many thanks

@virginmedia Happens from time to time? So why charge loyal customers more every year. It cuts off at least a few times every month or so. The fault is on your side and not with the equipment at home.

@virginmedia so funny, tried to raise my price from £55 to to £85 for the same speed, i mentioned how the net is always down and i dont wish to pay more for an awful service. Well, the deal I got in the end was £34 a month for the same speed..To no surprise ,today it’s down again

@kelefc79 Hi - We're very sorry to hear that you feel this way, we're keen to know more, so we can help put things right. If you can send us a DM with details of their account, address and postcode we'd be more than happy to investigate this for you. Many thanks twitter.com/messages/compo…

2 days without tv my elderly dad. Not good enough @virginmedia I expect compensation for this. Engineer due today. Not turned up.