Uber Support

Hi, We understand how frustrating this must be for you. Please send us a DM with the email address and mobile number linked to your account, and some additional details about your issue/enquiry and detailed account/issue details and relevant images/screenshots if any so that we can validate your concern and help you further. Looking forward to your response. Alternatively, you can also contact us through the in-app ""Help"" section, and we'll follow up.

@Uber_Support I would like your support, because my account will be blocked because I need to make a new sterling, but you don't send me the email I've been trying to contact you for two days and I don't have an answer…

@molii1417 نحن هنا لمساعدتك. تم التواصل معك عبر الرسائل الخاصة، يرجى مراجعتها.

@Uber_KSA @13azooz13 طلعت مشوار وصار علينا حادث وانتظرت مع السائق حوالي اكثر من ساعة وجاء نجم وطولت وتمرمطت وانا حامل في التاسع وتعبانه اضطريت اخذ سيارة ثانيه ومشيت وطالع بالتطبيق اني ما دفعت المبلغ طيب انا ما وصلت لوجهتي اصلا عشان ادفع ؟؟

كيف اقدم شكوى ضد اوبر @cpaksa @Uber

@burritoconcoca Hola, si algo te ocurrió con Uber nosotros estamos aquí para revisarlo, te hemos escrito a través de tu DM. Nos vemos allí.

Oye @Uber_MEX ya impleméntate una opción de autos que no huelan a cigarro, últimamente me tocan puros que huelen a cenicero

@akashjo89931112 We are sorry to hear about your experience. To help us look into this further, please DM us your email address and mobile number linked to your account, along with some additional details about your inquiry. Once we have this information, we will be able to assist you further. twitter.com/messages/compo…

Contacted support multiple times. Only received £6.29 on an £18 meal. Had to spend £45 on replacement food for my guests. Specialist team reviewed and still closed it with no refund. Food was not safe and someone got ill. @UberEats this needs resolving immediately.

@UberEats @Uber_Support Disgusting experience. Food was inedible. My dad got food poisoning — stomach pain, nausea, diarrhoea. I had guests and was humiliated. You acknowledged he got sick and still refused a refund. Unacceptable. #UberEats #FoodPoisoning #CustomerService

@itsmq_ يؤسفنا سماع أنك مررت بتجربة مخيبة للآمال. نرجو منك تزويدنا برقم الهاتف أو البريد الإلكتروني المرتبط بحسابك، وصورة من الشاشة للرسالة النصية التي تلقيتها من البنك الخاص بك توضح قيمة الخصم في رسالة خاصة؛ حتى نتمكن من المراجعة والتوضيح.

@Uber_KSA لكم شهور وانتوا تسرقون فلوسي كل فترة تجيني رسالة سحب فلوس من صرافتي !!!!!! ولا فيه اي تواصل معاكم كيف الطريقه ؟؟؟؟

للمساعدة أو الملاحظات أو الشكاوى، بإمكانكم التواصل مع فريق الدعم عبر التطبيق وبضغطة زز.

@Only1Sidney Thanks for contacting us, Trevor. We've responded to your DM.

@Uber_Support kindly check DM

@mr49177240 وعليكم السلام، عمر. نأسف لسماع أن لم يصل إليك المبلغ حتى الآن. يُرجى تزويدنا برقم الهاتف أو البريد الإلكتروني المرتبط بحسابك في رسالة خاصة؛ حتى نتمكن من مساعدتك.

@Uber_KSA السلام عليكم تم تحويل المبلغ ولم تصل الي

انطلاقاً من التزامنا بالحفاظ على صحتك وسلامتك نُقدِّم اليوم معياراً جديداً للحفاظ على السلامة.

@Kai_mutoumunao We're sorry to hear about this. Please send us a DM with the email and phone number associated with your Uber account, so we can assist you further.

@Uber_Support @Uber_Support I had an issue where the app didn’t allow me to update my delivery address before pickup and support couldn’t fix it. I had to drive 5 miles to collect my order. In-app support refused any compensation. Can someone review this?

@Miss_Riri6 We understand that this experience wasn’t ideal, and we’d like to look into it further. To better assist you, please provide the email address and phone number associated with your account, along with order details via DM. We look forward to your response. twitter.com/messages/compo…

@UberEats this is how my order arrived, the driver canceled the order and went back with the food, I still haven't received my refund. I tried reaching out to support but nothing is happening. I need my money back

We’re sorry we don’t have access to your previous support request, Andrew. To make sure we can look into this properly, could you please DM us your account’s phone number, email address, order number, and any additional details about your concern? Once we have this information, we’ll follow up with you as quickly as possible.

Hey @Uber_Support I had a delivery arrive, drinks had spilled and food was inedible. The automated chatbot support has declined the support case. wtf! Check photos and contact me for FULL refund please

Thank you for bringing this to our attention. We understand your concern and are here to assist you further. To help us review the matter, please provide the phone number and email address linked to your Uber account. Once we receive this information, we will promptly review your case and follow up with you accordingly.

@Uber I am an Uber Captain. My account has been banned, and I am not being told the reason why.

@crltomuitorara Olá, @crltomuitorara. Tentamos falar com você na DM, mas sem sucesso. 😕 Nesse caso, precisamos que siga o nosso perfil e fale com a gente por lá, tá bom? Te aguardamos! 🤚

@Uber_Brasil eu preciso de ajuda, ninguém está me dando posicionamento Perdi as chaves da minha casa num carro de vocês, não consigo acesso a minha casa e ninguém me retorna, nem o motorista, nem vocês Já está fechando 24h e eu nem sei se ele foi contatado

@eroxch Hemos hecho una parada en el camino para ayudarte a revisarlo @eroxch, te dejamos un DM. Nos vemos allá. twitter.com/messages/compo…

@OneOhEd We are ready to resolve this for you. Please DM your email and phone number associated with your account, so we can help you further. twitter.com/messages/compo…

@Uber_Support A driver (Kenan) in a Mercedes faked a trip from Zwaanshoek to Lisserbroek (NL) for my wedding anniversary last night. I was never in the car, yet I was charged. The app is not letting me contest it. Please help.

@fernand77304544 Hola @fernand77304544, estamos en toda la disposición para colaborar con las inquietudes que tengas; sin embargo, es necesario que nos contactes por DM, no olvides seguirnos. Te esperamos twitter.com/messages/compo…

@Uber_MEX Pagué con $1000 un viaje de $90, el conductor solo me dio $410 y me cuelga la llamada cuando le marque sobre el cambio. La app no me deja reportarlo y necesito mi dinero, estoy sin empleo y era lo último que tenía Por favor ayúdenme a llegar con el y me lo devuelva

@cycoo_22 半導体太郎（公式） 様 お問合わせいただき、ありがとうございます。 お問合わせ内容を担当のチームに連携するため、以下の情報をDMにてお知らせください。 ・アカウントにご登録のメールアドレス ・電話番号 ・注文番号 ご連絡をお待ちしております。

@UberEats_JP ハッピーセットUber eatsしたらおもちゃとナゲットソース届かず返金90円とか。最悪すぎる。せめて半分は返金してくれよ。

@SainteMarnie Bonjour, nous sommes navrés d'apprendre cette situation. Nous restons disponibles en DM pour vous assister au mieux. N'hésitez pas à nous contacter.

@UberEats RENDEZ MES SOUS !

@UberEats je vous dit que ma commande est arrivée FROIDE (merci le livreur qui ne bouge pas pendant 20 min) hier soir, impossible de manger. Et ça rembourse pas ? 😑

@fernand77304544 Hola @fernand77304544, hemos hecho una parada en el camino para ayudarte a revisarlo, comparte con nosotros por DM tu requerimiento, con gusto te ayudaremos a validarlo. Nos vemos allá. twitter.com/messages/compo…

@Uber_MEX Pagué con $1000 un viaje de $90, el conductor solo me dio $410 y me cuelga la llamada. La app no me deja reportarlo y necesito mi dinero, estoy sin empleo y era lo último que tenía, se me hace tan injusto esto, tengo el recibo de viaje y todo, pagué con efectivo

@fernand77304544 Hemos hecho una parada en el camino para ayudarte a revisarlo @fernand77304544, te dejamos un DM. Nos vemos allá. twitter.com/messages/compo…

@Uber_MEX Pagué con $1000 un viaje de $90, el conductor solo me dio $410 y me cuelga la llamada. La app no me deja reportarlo y necesito mi dinero, estoy sin empleo y era lo último que tenía

We understand that you have experienced an unexpected fare increase due to a longer route taken by the driver. This is not the experience we aim to provide. Please DM us the email and phone number linked to your Uber account, along with the trip date and time, so we can review and assist further.

@Uber_Support This is shameless support experience

@Uber Hello shameless Uber company, Today I took a ride with Uber. But the driver took a longer route than expected and I was charged more. But you simply ignore that. Why should a customer be charged because of your pathetic support ?