Nick skelly

@Hudson830 @brandongilliam @AmazonHelp @amazonnews @amazonseller @ajassy @dharmeshmehta @AmazonASGTG Calling, no answer. Emailing anyone I can find, messaging in LinkedIN. Having vendor email. Sent legal letter to HQ.

@brandongilliam @Scbulk @AmazonHelp @amazonnews @amazonseller @ajassy @dharmeshmehta @AmazonASGTG Are you not on the phone calling brand HQ every single day? You're waiting for them to respond via the Amazon message portal?

@AmazonHelp @AmazonNews @AmazonSeller @ajassy @dharmeshmehta @AmazonASGTG How 1 false complaint by 1 brand can cripple a 10+ year Seller Account A 10+ year Amazon seller here w/ over 8k Amazon listings. On Monday we received a notice that our account is in jeopardy of being deactivated due to a false counterfeit complaint made on 1 of our 8k listing from a brand in Amazon's brand registry program. We have sent numerous emails to the brand along with our Vendor who is an authorized distributor of the brand and 1 of the top 3 wireless carriers in the US. The brand is refusing to respond. We have been in touch with SAS and AHS and they are saying since the brand is enrolled in brand registry the only way to prevent our account from being deactivated is to answer the appeal in our account which is shown in the picture. How are these options possible in this situations? I completely understand and appreciate Amazon's efforts to combat counterfeit items on Amazon. I don't understand how Amazon can allow a brand to abuse the reporting policy as a tool to prevent the legitimate resale of products by a longterm reseller in order to eliminate the resale of products from others then themself. Amazon, while anti-counterfeit policies are good for sellers and customers, allowing brands to abuse them is bad for all. I am happy to discuss further, please help!

@MbtHawk @AmazonASGTG @AmazonHelp @amazonnews @amazonseller @ajassy @dharmeshmehta @amazon @DOJCrimDiv Amazon has gone from customer centric to brand centric. Hopefully, customers will recognize this as well eventually and realize there are other marketplaces to get better value for the products they need.

@Scbulk @AmazonASGTG @AmazonHelp @amazonnews @amazonseller @ajassy @dharmeshmehta @amazon @DOJCrimDiv Pretty sure it’s only a perk for big brands that pay $ to amz for special privileges….. Like Apple being entirely gated 😂

Thanks, thats typically what I have seen from past experience. On this one I haven't identified or been told it was the case. The only thing I was told is since the brand is in brand registry the only options are the ones shown. Not sure if this is a new perk for brands in the brand registry program but either way if definitely sucks.

@Scbulk @AmazonASGTG @AmazonHelp @amazonnews @amazonseller @ajassy @dharmeshmehta @amazon @DOJCrimDiv Sucks. Got to be a counterfeit claim they filed from within BR with a test buy. I think that’s what triggers these options. I’m not 100% on that though.

@brandongilliam @AmazonHelp @amazonnews @amazonseller @ajassy @dharmeshmehta @AmazonASGTG Sorry to hear this. Private message me I am happy to share any resources or advice.

@Scbulk @AmazonHelp @amazonnews @amazonseller @ajassy @dharmeshmehta @AmazonASGTG I’m in same boat. 7 figure seller. 1 complaint. Account deactivated. I have the same 3 options to get account back but brand doesn’t respond at all.

@brandongilliam @MattScherer1 @AmazonHelp @amazonnews @amazonseller @ajassy @dharmeshmehta @AmazonASGTG Hi, I used our local council who has worked with us previously on similar issues.

@Scbulk @MattScherer1 @AmazonHelp @amazonnews @amazonseller @ajassy @dharmeshmehta @AmazonASGTG Who did you use

Thanks Matt, while the amount of this brand doesn't justify the legal claim the other 8k listings and whole account does if it this one complaint compromises the whole account. I offered the solution of delisting the products of this brand to both Amazon and the brand in order to protect the account as a whole. The brand is unresponsive and Amazon keeps point us back to the brand as the only option to resolve.

@AmazonASGTG @Scbulk @AmazonHelp @amazonnews @amazonseller @ajassy @dharmeshmehta @amazon @DOJCrimDiv Personally I’d just call account health religiously. File a legal claim if necessary if the amount of inventory justifies it

@MattScherer1 @AmazonHelp @amazonnews @amazonseller @ajassy @dharmeshmehta @AmazonASGTG Thanks sent them a legal letter yesterday

@Scbulk @AmazonHelp @amazonnews @amazonseller @ajassy @dharmeshmehta @AmazonASGTG Inform the brand owner that you’ll be filing a lawsuit against them for breaching contract if the complaint is not retracted within 24hrs

@MbtHawk @AmazonHelp @amazonnews @amazonseller @ajassy @dharmeshmehta @AmazonASGTG No bundle, we were selling the same exact product under the same asin the brand was selling under. UPC and brand product exactly matched ASIN

@Scbulk @AmazonHelp @amazonnews @amazonseller @ajassy @dharmeshmehta @AmazonASGTG Did you make your own bundle ASIN? UPC or brand product exactly match ASIN you were selling on? Those options look like what you get when selling a major brand on a bundled ASIN or an ASIN that doesn’t match upc exactly.

I want to blast the brand very publicly. They are an international brand who manufacturers cases and other wireless accessories and have built a big business distributing their product to US retailers while also selling direct to consumers on Amazon through their own seller account. Since their unethical actions are putting the 70+ people who work for our company I am trying to let Amazon help resolve this without taking on my own campaign against them. If Amazon doesn't help and hold them accountable for their actions then I will certainly share more.

@Scbulk @AmazonASGTG @AmazonHelp @amazonnews @amazonseller @ajassy @dharmeshmehta Name the brand.

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