Alan Zhejun Shao

@Finnair Hi, if my flights are issued by Iberia with IB flight number, but operated by Qatar, when I credit points to AY Plus, does the AY system recognise my flights as Iberia rather than Qatar? Thank you.

@SAS Hi, as a SkyTeam Elite Plus (Flying Blue Platinum), if my ticket is SAS Economy Light (hand bag only), am I allowed 1 free check-in bag allowance? Thank you.

@qatarairways Thanks for the reply, it’s simply a Yes or No beneficial public information. I don’t understand why hide everything in DM, create one more step of work, so different from other airlines, they’re being efficient to response to the public

@AlanZhejun @AlanZhejun Hi, Alan. Thank you for reaching us. Kindly DM us to assist accordingly. Thank you.

@qatarairways I have business class flights with you in a few days, is your business class lounge still open at Doha airport? Somehow on One World Lounge webpage, all DOH lounge information is gone. Thank you.

@VirginAtlantic Hi, is your Riyadh flight cancelled on 26 March? I have a booking with you on that day, so far no update of cancellation, but your own operated flight disappears from the sales system, also not in the reward flight search. Thank you.

@ITAAirways Here’s Flying Blue Website special agreement with ITA, it mentions lounge access: flyingblue.com/en/earn/partne…

@AlanZhejun Hi Alan, is not possible for a Skyteam member to use our lounge. Please check the following link to our policy for the lounge access ita-airways.com/en_it/fly-ita/… Thank you. Ginevra

@ITAAirways Hi, can I access your ITA lounge as Air France KLM Flying Blue Gold member on ITA Economy? Thank you.

@ITAAirways Hi, thanks for your response. It’s not about SkyTeam, but independent partnership between ITA & KLM AF. Both AF & KLM customer service said that due to special agreement, Flying Blue member can access ITA lounge, also on their website. I’m confused now

@SAS Hi, as a SkyTeam Elite Plus member (status from KLM) if my ticket is Go Light fare, fly within Europe, can I bring a cabin baggage with me & a free check-in bag (beside the underseat bag)? Thank you.

@VirginMoney is there anything wrong with the app? Since this morning, I can’t log in, it keeps saying that I have to download a new one, but I can’t, as it’s already the latest version. Thank you.

@airfrance any ideas when the status match promotion exclusively for British Airways members will expire? I’m deciding a time to join in your Flying Blue flyingblue.statusmatch.com/ba/?fpr=o92h2 Thank you.

@Top_CashBack Hi, I have to reply your agent’s message in the “Support Ticket”, however today it doesn’t work at all, I’ve tried Chrome, Safari, when I tried to “submit”, always “error”, it worked yesterday although…

@cathaypacific Hi, your lounge at London Heathrow T3 suddenly closed without any notification or explanations, can I ask when the lounge will reopen please? Thank you.

@aegeanairlines Hi, I haven’t used Aegean account over 1 year, tried to log in on web, it said “account is closed/ not allowed for web”, tried on app, it said “connect to Wifi”. I also retrieved ID, just wouldn’t let me log in. DM you, please help, thanks.

@AskAmexUK Hi, when I tried to “make payment” of my Amex bill, it always show “system is not responding”, please see screenshots, it has been like this 3+ days now, is the system down or any solutions? Thank you.

@AskCurve Can I ask how much longer do I need to wait for your reply to sort out my card issue? It has been a month! I paid for the metal fee, but can’t use it and no support at all. You reply to other people’s requests on the same day but mine been ignored…

@AskCurve URGENT! Declined transaction since 2nd Nov till now. Customer support is almost non-existent. My Curve metal card issue needs to be solved within the next 48 hours. This is getting ridiculous! Please reply to my DM & email. Thanks.

@AskCurve My Curve Metal declined the entire month of November, can't use it; new card arrived but can't activate it; asked for support since 2nd Nov via app & email, no help. What's going on!? Why I have to pay for the metal card fee then!?

@AskCurve @marcfelske @ValentinTh_ @imaginecurve Hi @AskCurve how about mine? I’ve sent messages via the app, email & Twitter DM since 2nd Nov, my card has been declined while overseas for 2 weeks, not a single person from Curve can reply to help!!!

@marcfelske @AlanZhejun @ValentinTh_ @imaginecurve Hey Marc 👋 We've responded to your DMs ✨ - LC

Hey @imaginecurve is your customer service dead ? Are you still alive ? I sended a message on "Chat with us" in-app on 1st nov and supposed to take up to 3-5 days to get physical person, still no answer ... Help ?