Amazon

UK customers, we hear you 🇬🇧. Alexa+ Early Access rolls out starting today. Built by our teams in Cambridge to feel authentically British and get things done. Pumped for you to try it. aboutamazon.com/news/devices/a…

Alexa+, everyone's favorite AI assistant, just arrived in the UK. 🇬🇧 Powered by GenAI and engineered at Amazon's Tech Hub in Cambridge to be authentically British, Alexa knows what "knackered" means and that an entrée is a starter, not a main course. Early Access begins March 19 for eligible customers.

@Atladirewo77720 We'd like to help you with this! Without sharing any personal information, such as your order number, phone number, email address, order history, etc., please reach out to us via DM at @amazonhelp. -Rick

@amazon why yall ban my account? I gave you all the proper information. You took my subscription money and banned me. Wtf

@ProfessorPlum96 We're sorry for any challenges with Amazon lately. If you have a current order we can assist you with, please send us a DM, void of any personal information, for security, so we can assist you. -Natalie twitter.com/messages/compo…

@stopvaccinating @amazon Lol I have had it with Amazon as of late

Why is trying to get customer support at @amazon to talk with me so incredibly challenging? It's just loop after loop after loop.

From to calculators to computers to AI agents—each technology has reshaped how humans think. Now we're building agents that can use tools themselves. Navigating the web, making decisions, acting on our behalf. 🎙️ Danielle Perszyk and AI researcher Vibhaa Sivaraman dive into agentic AI as the next cognitive technology. Watch the full episode wherever you get your podcasts.

Hello. We encourage not including personally identifiable information over social media. If you’d like to delete your post, click the "v" or "..." icon at the top of the post and select "Delete Post." We understand that you have an issue with a parcel delivery. Without providing any personal account information, please reach out to us via DM. We'll do our best to assist. -Grayling

@AmazonHelp sir/madam I have to go out of the city. Please get my parcel delivered by 10:00 am.

We're sorry to hear that you weren't issued refunds for items you didn't receive! In this case, we'd like to take a closer look into this for you. Without providing any personal account details, could you please send us a DM on our @AmazonHelp account here: amzn.to/4lvRvuS? We hope to hear from you again soon. -Bree

When @amazon refuses to issue a refund for items you never received so you dispute it with your bank and file a complaint instead 🙂‍↕️🙂‍↕️🙂‍↕️🙂‍↕️

Amazon has always been known for fast delivery, and it just keeps getting faster. Introducing new 1-hour and 3-hour delivery options across hundreds of U.S. cities. Over 90,000 products are available in just a few clicks. Customers in Los Angeles, Chicago, and hundreds of cities across the U.S. can now get what they need in three hours or less. ⚡️Learn more. ⬇️

Amazon is partnering with @nvidia to bring context-aware AI to the vehicle cabin. 🚙 Think vehicles that understand passengers through conversation, vision, and awareness of what's happening around them. Coming for OEMs evaluation in early 2027.

Everything you need to know about Amazon’s Big Spring Sale 2026👇 aboutamazon.com/news/retail/am…

Big Spring Sale returns March 25–31. New deals drop daily.

Hello! We're sorry for any delays in receiving your orders. While we do our best to provide an accurate estimated delivery date, unforeseen events can happen. When a delay occurs, we ask that you please allow 48 hours for the package to arrive. Any updates regarding your order can be viewed here: amzn.to/NAYourOrders. Information regarding late deliveries is found here: amzn.to/4cIy6Vj. -James

Dear @amazon what’s the point of prime overnight delivery if it doesn’t come overnight?

@Fxbixn_9 @amazonmex @Fxbixn_9 ¡Hola! Lamentamos que hayas tenido inconvenientes con tu pedido. Nos gustaría investigar sobre lo sucedido, por favor comunícate con nosotros a través de DM. Te recordamos, no compartir ninguna información personal. -Yoss twitter.com/messages/compo…

@amazonmex tuve un problema con un paquete qué me llegó hoy, intente reportar directo en app pero no me dan respuesta ni opción para llamar o chatear con servicio al cliente

Hi, you're welcome, and we're sorry to hear that it hasn't been possible to DM us. We don't have access to accounts or orders via social media, but our team would like to take a closer look into the issues you've experienced with your orders. Please submit our form here: amzn.to/4ryLwqJ, and we'll contact you via email within 12 hours after the form is submitted. You can check your personal email linked to your Amazon account or the Message Center: amzn.to/NAMessageCenter, to view our response. -Laura

@amazon Thank you for your response. It looks like I don’t have the permissions so send a DM. Can you please initiate the DM and I can respond from there? Thank you.

@amazon your quality control is getting me frustrated. Sent me the wrong order twice and then sent me an open box (containing food) and when I expressed that in a review it get removed. Crazy work, please do better.

@OhhSteeez Sorry about that. Without giving account specific information (order number, tracking number, email address) please DM us here: amzn.to/4bKJ4rp, so we can look at this with you. -Tasha

Hello. We regret to learn about the difficulties you're experiencing with your delivery. Whenever you have the opportunity, kindly send us a direct message using the provided link. For security reasons, please refrain from sharing any personal or account details, as we are unable to access accounts over X. We will make every effort to provide assistance. -Grayling

@amazon kind of crazy how you can pay for prime to get delivery from 4 to 6 AM yet here it is 1 o’clock and my stuff still isn’t shipped. Makes me want to stop paying for prime if you’re not gonna follow through on your part.

Your health questions deserve real answers—not a weeks-long wait. Introducing Health AI, now on Amazon.com and the Amazon app. It answers your health questions, explains lab results, manages prescription renewal requests, and books appointments with One Medical providers, 24/7. Eligible Prime members get up to 5 free direct-message care visits for 30+ common conditions (a $145 value). Watch to learn more. ⬇️ Sign up at amazon.com/health-ai. 🔗

@Awonamahle1 @Awonamahle1 If you try another device or browser does the same error message appear? -Kara

@amazon The link is not working on my side but this is what it shows

@amazon I’ve been struggling to place an order all morning. What’s happening with Amazon SA?