Lizzing

PS. My husband isn’t dead.

So @VirginMoney have now sent me TWO letters (6 months apart), offering condolences on the death of my husband and asking for a death cert. It’s properly upsetting. Tweeted them just now and the reply is ‘well someone must have filled out a form’. 🤦🏼‍♀️

@VirginMoney I guess it’s a credit card? Which he is making payments on. Because he’s not dead. We’ve already been through this with you once and you were crap and unresponsive then And now you’ve done it again, I don’t get how you can be so incompetent, esp in such a sensitive area.

@lizzing I can completely understand Lizzing. Have they included a contact number on the document sent out to you? If not, what type of Account is this regarding? ^JS

.@VirginMoney 6 mths ago, I got a letter from your Probate dept offering condolences on the death of my husband and asking for a death cert. My husband isn’t dead. You eventually apologised. On Friday I received the same letter again. Is there something wrong with you?

@VirginMoney How do I do that? If the team had been ‘informed to do so’, wouldn’t it make sense to be 100% sure that my husband was actually dead before sending this letter? Do you get how potentially devastating it could be to get a letter like this?

@lizzing This is just one scenario of something that may have caused this, as the team wouldn't go onto an account without being informed to do so. I'd recommend linking in with the team directly and they'll do a full investigation. ^JS

@VirginMoney I imagine it’s because the Probate department are incompetent? 🤷‍♀️ There was no explanation other than human error. How dare you do this? Can you imagine how upsetting it is and you’re telling someone must have filled out a form? Who do imagine this was?

@lizzing Hi Lizzing, thanks for bringing this to my attention. I'm sorry to hear this and can only apologise. Did they say why it happened the last time? This is very unusual for this to be sent out in error, as someone would have to fill out the form to inform us of this. ^JS

@DHLeCommerce Hi there still nothing from DHL? Can you sort this for me?

@DHLeCommerce can’t get hold of a human no matter what I do. Sent two emails. Nothing. Need a refund. How can I speak to someone?

@DHLeCommerce That number isn’t even DHL - it says to enter an extension number and then says the operator isn’t available. To recap: I would like to speak to a human about cancelling my order and receiving a refund.

@neostower @virginmedia @CommunityFibre Just switched to them! 😊

@lizzing @virginmedia If you have @CommunityFibre in your area I can highly recommend them. Much cheaper and very reliable.

So @virginmedia have raised their prices by 50% starting on 18th January. I have to give 30 days notice to cancel even though I’m out of contract. Absolute scammers.

@nsandihelp hello, my Dad keeps transferring money to your account to buy more premium bonds and it keeps being returned. 3 times now. Can you help?

Hey @Tesco - HOW?!

@beautypie I love you, but please sort out your packaging. Al this for one eyebrow pencil (missing from my last order).

@aero_kitkat @paulwellerHQ @Hopfarm Could you let me know what you remember of the set list? Going to see him in Halifax on 3rd.

Paul Weller's gig in Kent tonight. Brilliant set list, awesome company and, despite the rain and being hit in the face by a mad woman, a fantastic evening I'll never forget! @paulwellerHQ @Hopfarm

@parcelforce Booked a delivery last Friday. Meant to be collected last Monday. Driver lied about picking it up. He hadn’t. Eventually picked up Tuesday. Promised 24 hr service. Parcel sent to wrong depot. Parcel still not with customer. Just appalling. How do I claim?

@TfL Thank you Ahmed, I’ve just DMed you.

@lizzing Hi there, I'm sorry you haven't had any further update to your lost property enquiry. Can you DM us your full name, email address, contact number and your lost property reference number, and we can pass this on to the team. Thanks, Ahmed

@TfL My daughter lost her phone on the bus on 31st Dec. It’s been found by bus driver and sent to South Ken(?). We even have a reference. There’s no way to contact South Ken - there’s urgent course work on her phone. Please help!!

@TfL We received an email on 4th January after our enquiry. We’ve heard nothing since. Please help as my daughter’s course work is on the phone. There must be a human I can speak to? You’ve had the phone since 31st December.

@lizzing Hi Lizzing, sorry to hear you are still waiting for a follow up from our Lost Property team, during busy periods email correspondence can take up to 10 working days before they get back to you. I am unable to access the system to look into the status of your item. (1) and so can