Delhi Metro Rail Corporation

@vipulgargyuva @Paytmcare @jagograhakjago @najafgarhconfes Hi, please take up with the concerned service provider. However, an option to continue without insurance is also available.

@Paytmcare @OfficialDMRC why u cutting extra 19 rupee while recharge of metro card, this is kind of loot. Refund my rupees.. I don't need any insurance? @jagograhakjago @najafgarhconfes

The National Common Mobility Card (NCMC) is an initiative of Government of India, to have a common mobility card across various transit systems in India. NCMC will enhance passenger convenience as they will not need to carry/purchase multiple cards for different transit networks. All banks' NCMC cards are accepted in the DMRC network/Airport line. Owing to this, DMRC cards are less in circulation. Further, The Virtual Smart Card is a service introduced by DMRC under the Digital India initiative, which allows passengers the freedom to use smart card facilities through digital means. This facility can be availed via the official ‘Delhi Metro Sarthi’ app. 10% to 20% discount applicable on DMRC Smart Cards is also available on NCMC and Virtual Smart Cards. For more information, passengers may visit our official website (delhimetrorail.com) or call our helpline at 155370.

@OfficialDMRC when will be dmrc metro card available at pancheel park metro stations ??

Any inconvenience is regretted. Parking is available for bonafide metro commuters on first come first serve basis only. When parking lot is full the Parking full board is placed by attendant for information of commuters. In case of an issue, passengers may immediately contact the nearest metro officials/customer Care center or call on DMRC 24X7 helpline 155370 for assistance.

@OfficialDMRC At Noida Electronic City Metro Station, bike parking entry is being denied. Metro space is being used like personal property. Is metro property allowed to be treated as private space? Are there no proper rules? Please look into this issue.

The National Common Mobility Card (NCMC) is an initiative of Government of India, to have a common mobility card across various transit systems in India. NCMC will enhance passenger convenience as they will not need to carry/purchase multiple cards for different transit networks. All banks' NCMC cards are accepted in the DMRC network/Airport line. Owing to this, DMRC cards are less in circulation. Further, The Virtual Smart Card is a service introduced by DMRC under the Digital India initiative, which allows passengers the freedom to use smart card facilities through digital means. This facility can be availed via the official ‘Delhi Metro Sarthi’ app. 10% to 20% discount applicable on DMRC Smart Cards is also available on NCMC and Virtual Smart Cards. For more information, passengers may visit our official website (delhimetrorail.com) or call our helpline at 155370.

Single day tourist card not provided by costumer executive at Chandni chowk metro station @OfficialDMRC . Unbelievable?

@pksengar Thank you for your feedback regarding the air conditioning unit cooling issue. The mentioned car was checked in depot and air conditioning units were found functioning normal.

@OfficialDMRC plz increase ac temperature as coach is chilling. From millennium gurgao to Samaypur Badali coach No - M2 C57.

Any inconvenience is regretted. We make all efforts to maintain the service reliability of the equipment, and any intermittent technical issue is attended by staff on priority. There was some technical issue in a Automatic Fare Collection Gate & the same was rectified. Presently, all AFC gates are working normal. In case of inconvenience, passengers may contact the Station Control Room number displayed on the escalator or call our 24 x7 helpline no 155370 for assistance.

Only 1 out of 3 AFC gates is working at Gate No. 1, Janpath Metro causing trouble for commuters. @OfficialDMRC #DelhiMetro

@Deepaks77326252 @narendramodi @realDonaldTrump @aajtak @ndtv Any inconvenience is regretted. ₹16.80 have been added to the virtual card balance on dated 20.02.2026.

@narendramodi @OfficialDMRC @realDonaldTrump @aajtak @ndtv 997168736 Deepak Singhal 16-1-2026 8.27:43 AM QR ID 1609442469399691174 Txn ID 2191346302452455956 Shahdara to Mohan Estate Digital Fraud by DMRC Balance Rs2017 - Rs43.20 = balance fraud Rs1937.10

@DrAlokSharma000 Hi, please write to us at pcms.dmrc.org/careqr/ and elaborate the issue faced. Please share your contact number also for further communication in this regard.

@OfficialDMRC The Station Manager at Shaheed Sthal New Bus Adda needs urgent training in customer relationship management as I had personally taken taste of irresponsible behaviour while helping an inebriated youth around 9 pm at platform and gate no 1, Heavily Dissatisfied now

@shakti_rashtra @DelhiPolice Hi, any inconvenience is regretted. Kindly share the train set number and coach number for necessary action.

Hawkers inside Delhi Metro coaches are creating serious disturbance and inconvenience to passengers. This is affecting safety, hygiene, and smooth travel. Requesting @OfficialDMRC @DelhiPolice to take strict and immediate action. @OfficialDMRC.

The Delhi Metro Rail Corporation (DMRC) has been honoured today with two Gold Awards: first, in the category 'Smart Mobility & Transport Transformation' for its initiative “DMRC's Smart Transportation Solution: Integrated, Digitalized and MaaS”; and second, in the category 'AI & Data Analytics for Public Good' for "Advancing Predictive Maintenance and Intelligent Asset Management through Digital Transformation" at the Economic Times GovTech Awards 2026. This recognition highlights DMRC’s commitment to delivering seamless, technology-driven, and sustainable commuting solutions for millions of passengers. The awards were received by Shri Manuj Singhal, Director (Infrastructure) during a ceremony at Hyatt Regency, New Delhi. #DelhiMetro

Hon’ble @ltgovdelhi Shri S. @SandhuTaranjitS took a metro ride home this evening 🚇 Amid the rush and rhythm of the city, the spirit of Delhi’s warm conversations, shared smiles, and quiet efficiency keeps the capital moving. Delhi Metro @OfficialDMRC stands as a living example of how world-class, efficient, and seamless public transport can make our cities more accessible, cleaner, and better connected.

A ride back home on the ever-reliable Delhi Metro Rail! 🚇 Had nice interactions with fellow Delhi residents along the way. दिल्ली मेट्रो इस बात का सशक्त प्रमाण है कि efficient और सुचारु public transport, हमारे शहरों की कई समस्याओं का प्रभावी समाधान कर सकता है।

@DhasmanaAnil नमस्कार, कृपया अपनी समस्या का विस्तृत विवरण pcms.dmrc.org/careqr/ पर लिखें।साथ ही, आगे की जानकारी के लिए अपना संपर्क नंबर भी साझा करें।

@OfficialDMRC सुबह आठ बजे रोहणी वेस्ट पर दूसरा काउंटर हमेशा बंद रहता हे और दूसरी तरफ लंबी कतार लग जाती है।

@Tanishq26309767 Hi, any inconvenience is regretted. The issue has been informed to the concerned department for further action.

@OfficialDMRC Again No maintenance in the Metro. Coach ID : D5B16. Green Line.

@AmishDixit3 @OfficialNMRC Hi, any inconvenience is regretted. Kindly share the Coach ID/ Train ID for necessary action.

@OfficialNMRC @OfficialDMRC wow such a clean metro we are travelling in.

Any inconvenience is regretted. Encroachers are regularly eradicated by station staff with the help of security staff from the station area. Suitable action is taken in case any such issue is noticed. The area was inspected immediately after inspection but no such issue found. Further, in case of such an issue, passengers may immediately contact the nearest customer Care center or call on DMRC 24X7 helpline 155370 (on a calling party pay basis) for immediate action.

@Uppolice @uptrafficpolice @OfficialDMRC UP85BR9404 standing on Noida sec 34 metro station on a no parking area with Red Colour number plate with police written on it. Matlab ye kuch bhi kar sakte hai

@hvgpal @OfficialSBICare Any inconvenience is regretted. NCMC cards are being dealt by the banks as per their procedure. Pls contact the concerned card issuing bank in this regard.

@OfficialDMRC @OfficialSBICare Today I bought a SBI NCMC card from SBI sale counter in Airport metro station. I asked for the receipt for the ₹500 I paid. The lady could not give me the receipt.

Please write to us at pcms.dmrc.org/careqr/ and share your smart card number, payment transaction id(UPI/UTR) /order id, date/time/amount etc for checking. You may also share screenshot of the payment done. Further, In case of any other issue, passengers may contact the nearest customer care center or call our 24*7 IVRS helpline number 155370 for immediate assistance.

@OfficialDMRC aapke control room support kyu nahi complain lete hai metro Recharge ke. Aaj main ballabhgarh metro station per help karne se mana kar diya gaa.

Washroom facility is available at stations and nominal charges ( Rs 2/- for urinal and Rs 5/- for toilet) are taken for maintaining cleanliness and hygiene of washroom area. Rate list is also displayed at suitable location. In case of an issue, passengers may call our 24*7 IVRS helpline 155370 or contact the nearest customer care center for immediate assistance.

@OfficialDMRC in IP Ext metro station your person charging 5 Rupees for urine, why?? There is a price list mentioned 2 Rupees for urine why they are charging 3 rupye extra per person.

Any inconvenience is regretted. Encroachers are regularly eradicated by station staff with the help of security staff to keep the station entrance obstacle free. Further, the mentioned road does not pertains with DMRC. You may take up with issue the concerned civic agencies/authorities.

Illegal parking and blocked access at Bhajanpura Metro Station Gate No. 2 🚇 is causing severe congestion. Commuters are struggling to exit, and it is unsafe for women, especially in the evening. Kindly take urgent action. @OfficialDMRC @KapilMishra_IND @gupta_rekha