Laura

@British_Airways So its in the air to the USA despite me updating online + the phone that I want it delivered to my home in the UK. Website still says 'searching for your bag'....

@HelpImACell Send us your booking reference via DM along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. We may need to ask you a few more questions for data protection. Kevin B twitter.com/messages/compo…

@British_Airways can you confirm where my bag is going? Website hasn't updated

@British_Airways I can see my bag here, I will climb through and help the baggage team get the bag myself. I just want my bag!

@British_Airways I was told 72h for an update, its been 4 days. My bag is still 'lost'. I have things in that bag that are irreplaceable and I need them again by next Monday. My baggage report has had NO UPDATES!

@British_Airways do I have to wait for you to deliver my baggage that you are still 'searching for' despite it being in the same place in the airport since Friday? Or can I pick it up on my way through Heathrow... I will also be buying like for like item replacements.

@WhereRoss Yep. A lot thats essential for a conference with a gala dinner + excursions! First time leaving EU and I doubt I will again at this point. Had so much hassle and stress.

@robertsammons @RussHilliard @British_Airways @HeathrowAirport Its just ridiculous with the lack of transparency. 72h at most, now its looking like it won't turn up at all. Never touching a connecting flight again - taking my chances with the rail system 🤣

@HelpImACell @RussHilliard @British_Airways @HeathrowAirport Was assigned and then back to nothing :/

Hi @British_Airways @HeathrowAirport … it’s been 4 days since our baggage failed to appear after the flight. How long are you expecting it to take to deliver bags? Thank you.

@HeathrowAirport what's happening with the T5 baggage disaster? BA have given me no updates since Friday. If it is still at the airport on Friday when I return, can I retrieve it myself??

@BA_HelpTech Nice spelling

@HelpImACell britishairwayscustomerassit@gmail.com

Even if I get home without my bag, what am I meant to do? I have things in there i dont have at home if they are in my case!!

@shiulie_ghosh @British_Airways Ditto here. Can see it via airtag and I just want an honest answer atp and to make sure my stuff is safe.

72 hours and counting. Suitcase still missing. No update from @British_Airways and their online tracking service still says 'searching'. I know you have a backlog, BA, but surely you have an idea by now of how long it will take to clear it?

@marialouise_c @christails @British_Airways Ditto. At a conference with no time to get to the shops around it - not sure how I'm meant to get enough clothes with 0 idea of when the bag will turn up or if they will even cover the like for like items!!

@christails @British_Airways Same with us not enjoying trudging around trying to find basic essentials and clothes , never felt so scruffy and miserable 😢

Thinking of cutting my holiday short since @British_Airways have lost my case and I’ve already had to spend £400 of my own money on basic clothing and provisions. As usual the BA app is garbage and no option to change. If I book a new flight can I charge it back to them?

@robertsammons @RussHilliard @British_Airways @HeathrowAirport Lucky yours has been assigned flights - they can't find mine apparently

@RussHilliard @British_Airways @HeathrowAirport Same here. Was assigned 3 different flights never made any of them. Partners arrived. AirTag still in Heathrow 🙃

@_DanWest @British_Airways You'll be waiting a while, no update since Friday for me

@British_Airways hello! So I flew out of Heathrow today and upon check in wasn’t alerted or any baggage issues. I’ve arrived at my destination and my bags still at Heathrow. Apparently there was issues yesterday into today. What do I do till my bag arrived in 24 hours??

@tmahee @British_Airways Lucky they even traced it. Mines been gone since Friday and nothing yet.

@British_Airways . It’s 48 hours now . 2 bags traced and 2 not yet found . But NONE delivered yet . What are we supposed to do now?

@FursieRS6 @British_Airways Playing spot my bag over here from the states 🤣

Oh my @British_Airways that’s quite a mess…. Good luck

@British_Airways why are you asking people to call you if you can't handle the volume of calls? Tried for 3 days now.

@cringebutfreeso @British_Airways Worst part is they probably won't let us get them even if we went to Heathrow on return and would have to wait until after...

shoutout @British_Airways for somehow losing hundreds of bags and ruining hundreds of trips this weekend with the most astounding lack of communication i’ve ever seen from an airline. genuinely impressive

@FionaMRobinson3 @_aggiemay @British_Airways @BBCBreaking @itvnews @GBNEWS @CNN @BBCNews Said it was their fault, then blamed the airport, so who knows. Just want my bloody bag!!

@_aggiemay @British_Airways @BBCBreaking @itvnews @GBNEWS @CNN @BBCNews Is Heathrow Airport not the responsible authority for the outbound baggage system??

Why is the press not reporting the chaos at T5 with @British_Airways flying passengers whilst leaving their luggage in a huge pile in the terminal? Have any passengers been repatriated with their belongings, yet? @BBCBreaking @itvnews @GBNEWS @itvnews @CNN @BBCNews