JetBlue

@lyla1818 Hi there! We're sorry to hear this. Please DM us your daughter's full name, confirmation code, email, and date of birth. We'd like to take a closer look.

@JetBlue my daughter’s flight was cancelled from Bradley to WPB on Monday. She lost an entire day Now she is trying to get back and her flight is delayed until 12:50 am. I am sure this trip will be canceled too. Every flight I have take this year has been delayed.

We're sorry for any inconvenience caused by our schedule change. You can view the schedule change situations which qualify for free rebooking or refunds at #flights-changed-by-jet-blue-schedule-changes" target="_blank" rel="nofollow noopener">jetblue.com/help/delays-an…. If you'd like us to review your reservation details, please DM your full name, birth date, and confirmation code.

@JetBlue lets see if JetBlue twitter service is any better than the people on their phone line, who did nothing but tell me about DOT guidelines. I’ve been a true blue member since 2007. The choices these big companies make to just completely disregard their customers is baffling

@BenBishop75 Please DM us your confirmation code, name on the reservation, and date of birth so we can see what's going on. twitter.com/messages/compo…

@JetBlue your booking is very easy but whenever I need to make a change, there is mysteriously no one available to take my call and your website says there is a connection issue due to it being down. It’s not down to book a flight!

Some seat types on each plane require an additional fee to reserve. You can read about them here. jetblue.com/flying-with-us… If the only available seats require a fee and you don't wish to pay extra, you can skip seat selection and receive an assignment at the airport on the day of travel.

@JetBlue are you guys fucking serious?

@DZanzalari Agreed! We report all that we come across, and they do eventually get taken down, but unfortunately more impostor accounts are being created all the time.

@JetBlue Ok the bots on this are insane.

@JetBlue changed the aircraft carrier + we lost our seat selection. I can't fix it. The website messes up trying to reselect them. Chat is over a 2 hour wait at all times. @JetBlue phone lines disconnect. I have 2 little kids that we NEED to be together. What do I do??

@Annalisa_DiB DM your six-letter confirmation code, full name, date of birth, and details of how we can help. twitter.com/messages/compo…

@deejay71630296 DM your six-letter confirmation code, full name, and date of birth so we can take a closer look. twitter.com/messages/compo…

@JetBlue @JetBlue So you cancel a trip on JetBlue and they don’t tell you that your credit lasts for a year, after which you lose your money. They are all crooks!

We are if you are. Make it a European spring - or summer (or both!). Book now: jetblue.com/sale/europe-fo…

@g_smothergill We're sorry to hear of the delay, Dakota. For immediate assistance and the most up-to-date information, please speak with an airport crewmember. We appreciate our patience.

@JetBlue I have been waiting an hour and a half at baggage claim at SYR, this delay caused me to miss a meeting, and according to one of the airline attendants it may be another 30 minutes before any bags hit the carousel. What’s the deal

@latour_jxj @USDOT @bbb_us We'd like to review the details. Please DM us your full name, confirmation code and date of birth.

Never take @JetBlue they took my money, cancelled my flight, made me miss a wedding and now won’t give me a refund. Been trying for a month. They are break @USDOT policies ! @bbb_us . I will not give up.

@sportsyenta You can check terminal wait times here: bit.ly/40FtgB5 In general, we'd recommend 1.5 hours for domestic and 3 hours for international

@JetBlue Flying out of JFK Monday morning at 6 AM… What time should we get to the airport?

I have missed many flights due to my own fault but today was not one of them. Got to JFK T5 priority line 74 minutes before 6:59am domestic flight. Probably the earliest I’ve ever got to the airport because people said “there’s a line” and I said “ok I’ll get there early.” Priority line was two hours wait. So now I am … early … for the next flight … at 10.

@sportsyenta @nicolegelinas @Cat_Victim TSA PreCheck is a federal screening program allowing you to keep shoes/liquids/laptops on. A priority line is a designated queue, but the screening process is normal.

@nicolegelinas @Cat_Victim @JetBlue What is the difference between the “priority line” and TSA pre-check? Flying out on Monday in that terminal… Trying to gauge things.

We're sorry to hear this. All of our contact phone numbers can be found here: jetblue.com/contact-us depending on where you're calling from. The option to chat with a crewmember for help with completing your voluntary change is also available. If you'd like to send us a DM with your full name, six-letter confirmation code, and date of birth. We can take a closer look at the reservation details to see if any notes are available on our end.

@JetBlue Having the WORST TIME trying 2 change my flight online. Have been trying for 3 days and I can't make the changes - ERROR MESSAGE EVERY TIME. Now the cost to change the flight jumped from $86 to $248. WHAT A RIPOFF. And you can't find a number to call anyone. DO BETTER

@shooton52 Thanks for these details. Our Flight Detail tool is currently undergoing maintenance at this time; however, if you'd like to reach out to us through DMs, once this is up and running, we can review the details further and provide you with any details about the disruption.

@JetBlue 1462

@JetBlue it would be refreshing if you could acknowledge your delays and crappy service at the gate.

@kelsiwhitney We're sorry to hear this. What's going on? Our DMs are open. twitter.com/messages/compo…

It’s genuinely not worth flying on @JetBlue anymore. Nonsense every single time.

@Lizz007R Hi. We value your feedback and would like to share it with the relevant teams. Please send us a DM with your full name, date of birth, and six‑letter confirmation code. twitter.com/messages/compo…

@JetBlue Id like a refund of my $52 dollar seat in 8th row! TIRED of spending more than Blue (Basic + $52 for seat) to board last & be told too bad there's no room for carry-ons for groups E&F! My carry-on is scratched & claiming u get a carry-on is false advertisement!

@bluc813 We'd like to take a closer look. Please send us a DM with your full name, six-letter confirmation code, TrueBlue number, and date of birth. twitter.com/messages/compo…

Hi @JetBlue, how long does it take for points to be restored for a declined payment?

@Arpace60 We're sorry for the delay. Please speak to an airport crewmember for a real-time update. We appreciate your patience while our crew works diligently to get your bags to you.

@jetblue slight b6 494 waiting a half hour for luggage that hasn’t come out yet on carousel 1 at Ewr

@JohnOBr39988564 We'd like to take a closer look. Please DM us your full name, confirmation code and date of birth.

@JetBlue I booked far in advance 2 sets together and find out when we are boarding that our seats have been changed and we are no longer sitting together. This is not the first time it has happened and is completely unacceptable to pay for seats and not be rewarded. Fix this now.