Ben Wolf

@JetBlue I have and that’s how I found out it’s now “lost”. When I left the airport talking with the on site staff they knew where the bag was, now it’s gone…

@benawolf Please continue to work with our baggage team. Their contact information can be found here: jetblue.com/help/bag-claims.

@JetBlue left airport Thursday and was told car seat left at point of origin. Now when I log onto baggage search I’m told that you’re still trying to locate it? Which answer is/was right? #help #CustomerExperience #please

@SouthwestAir on hold and ivr has no estimate for home time. Will I wait 5 min or 5 hours, not the type of roulette customers like playing… delayed without any context… #help #stranded

@sbell021 I can only Imagine what his former coach is thinking…

So insanely happy for Elliot Cadeau.

@EvanMiya Missed as many shots as AZ has made

Elliot Cadeau has missed 12 shots. Michigan leads by 16.

A week without a response, and still no automated customer feedback survey email. This is closer to Spirit than @united in terms of experience. What assurances are there that the is just an anomaly? @Delta #fail

@Delta since when does “landed” mean stranded on the tarmac. After 1+ hr delay from late arriving plane we’ve been on the tarmac in Boston for 30+ minutes. Please make this make sense. #help #CustomerServiceFail

@Delta Now waiting for bags, who would have thought, customs is more efficient than unloading bags @Delta

@Delta now delayed on tarmac almost as much as delayed flight, pushing 2 hours…. #help

@tferriss Big difference in free vs paid version fyi

Has anyone used Gamma (AI presentations platform)? If so, from 0-10 (no 7 allowed), how strongly would you recommend and why? Thanks! 🙏

@MBonvoyAssist Messaged, looking forward for a response….

@benawolf Hello. Thank you for reaching out. We're sorry to hear about this. For further assistance, please DM us. Thanks

@Marriott is it common practice to defraud members? I’ve been trying over a month to get points redeposited from a canceled visit. Support keeps directing to the hotel and the hotel says they have zero jurisdiction with point refunds. support = 🦗. feels like fraud #help

#goodfindstheway or stranded in Denver?

Agent I messaged with told me to submit a feedback request and I’d hear back in 14 days, how does that help with a short same day layover?

@united tried talking to customer support about connection saver and am being told short connects are an “airport issue” current delayed because of lost bags and have short connection in Denver with no takeoff eta. Can you #help.

#update - estimated departure is ~10min in the past, 20 minutes late on a short connection

@XfinitySupport @Xfinity why is your internet so inconsistent? We’ve spent thousands on a mesh network only to have terrible consistency, tried all possible troubleshooting to no avail, is @GoNetspeed a better option? #help #internet

@united please fix your app I spent 25 minutes waiting for a bag when it was in a completely different location. This is incredibly frustrating when time is precious (for reasons I cannot discuss in public). I had team members assure me I was in the right location as well #help

simply one of the greatest all-time backfires in the social media era

@united were you actually going to tell customers that the LAX-Brisbane flight was cancelled and not just a “scheduling change”? Calls to multiple reps to get an answer. Now trapped with a layover wishing we stuck with @Qantas. Communication lacking #help